Never returned call after I requested to schedule an appt. Called during lunch hour, left a vmail…read moreand never heard from them.

I can't begin to sing the praises due Richard and his entire shop. I was inbound to Idaho Falls,…read moretwo days drive from home, and pulling 10k, when my F250 Powerstroke started to overheat bad. Four gallons of coolant later I limped into town and, after asking around and looking online, settled on Richard's. Even though he was backed up weeks out, he took pity on me and agreed to work me in his schedule. He was able to diagnose the problem and took care of it. Along the way he discovered two other significant issues-which, frankly, my usual mechanic should have found-and fixed them too. Without being asked he showed me what went wrong and where. As for pricing, he could have charged double and I wouldn't have blinked. I can't thank him enough for saving my bacon and vacation.

Gerald Ball Local Guide·212 reviews·408 photos…read moreWent in on Monday 2-9-26 roughly 10ish to see about an estimate on getting some stuff done to my diesel truck. The counter lady didn't seem to have any knowledge of anything, I was asking about.( fuel filter replace and possibly adding a ... More 1 Ross' Diesel & Auto Repair (Owner) 12 hours ago Well Gerald, sounds like we are not the shop for you. Short-staffed, and more work than we can handle, which leaves minimal time for price shopping. Plenty of other shops in this town to choose from. Would you like a recommendation? And this was the cocky's owner's response.

Extremely disappointed with both the quality of work, reliability, and communication from this…read moreshop. Truck was in for a no start diagnostic. When asking some basic questions about the diagnostic work that had been done, I was told by the mechanic himself working on my truck that he was "not that familiar with Diesel trucks." Took me multiple phone calls over multiple days to get a solid answer on what they had done to diagnose my truck. After I was quoted an astronomical amount to do a simple job, I paid for the diag service and I decided to have the vehicle towed away from Ross Diesel. I asked to have the truck locked while outside because it was going to take a couple days (over a weekend) for me to get to it. When I arrived to tow the vehicle, the truck was indeed left unlocked with thousands of dollars of tools inside. They were not thorough while putting my truck back together after disassembly. My fuel bowl was left partially unscrewed, air filter hose was slid onto the turbo but they forgot to tighten it, was just slid onto it. Air filter alone could have cost thousands of dollars in repairs if it had not been caught. I spoke with Ross personally. I understand mistakes happen, and I wanted to attempt to let him know the poor experience I had. If it were my name on the shop I would want to know so I could improve. After being told that I would have had to pay for them to reassemble (an air filter and fuel filter lid?) I was told by him that my truck being in the shop wasted their time, (likely because I elected to not pay the high price tag for a simple repair) and that if I didn't "trust their work, don't come back", and then was hung up on. I would highly recommend taking your vehicles to a shop who can communicate better and do a thorough job.

Got serviced for AC. Ran into some miscommunication day of and was charged more than anticipated…read more Talked to the manager Itzia and she got it squared away without issue. Ac works great and fantastic customer service. Would recommend.

Like others, I don't like leaving bad reviews but I can't let this slide anymore. On 6/12/202, I…read moretook my wife's car in around noon for an oil change and tire rotation. I was told I needed a wheel alignment and agreed to have that done since there was one car on the rack and I was next. Four hours later the car was ready. As I was getting in the car, I saw a greasy hand print on the light colored fabric on the drivers seat. My radio station had been switched and no more than a block away my check engine light came on. I returned to Grease Monkey where I stayed for another hour as they tried to figure out what happened. After over an hour and no one making eye contact, a tech came out to tell me all of the screws in my air box were stripped and a new one would be ordered. They said they would order a new one and call me. I called the store mid week and asked if it was ordered and they said no. Was going to get ordered, I asked. We're talking about it was the reply. So, after five hours in their waiting room, over $250 spent, I have a car with a check engine light on, stained upholstery and a ruined airbox and the 4th of July weekend coming up. Things happen, but the lack of respect Grease Monkey has shown me as a customer and my car is unacceptable and disappointing.

We are on vacation and our Tahoe was making horrible noise thought our transmission was going out…read moreso took it into Sage Creek Repair. They are super nice and looked at it right away. Diagnosed the problem and it ended up being something pretty easy to fix. They could have totally gouged us but didn't! We highly recommend them!!

Sage Creek Repair went above and beyond. We were visiting from out of town and had car troubles on…read moreour way in. SCR got us in same day diagnosed problem and fixed. Unfortunately on our way home about 200 miles out we had same issues. We called Kabrina and she called a shop ahead of us in Boise who got us in and found the new sensor faulty. SCR wouldn't have known this without driving the car 100+ miles. They covered the cost and we were on our way again and finished our trip no issues. If ever in Twin Falls Idaho and are looking for A+ service Sage Creek Repair is the place. And shout out to Dale's Auto Care in Boise for fast and friendly service. ​

My boyfriend and I went to Smith Honda over the weekend to shop for a new car. We were greeted by…read moreAustin who greeted us without dropping a beat and immediately let us look around and test drive cars. He expressed that it's a "no pressure" type of environment and we definitely felt that. We left to browse other dealerships who gave us really good deals but found the next day that Honda could match what we were looking to work with. That was where Martha came into play. She was incredibly helpful, patient, and just straight-up nice and pleasant to talk with. She kept this temperament even after we stayed past closing time, and although we didn't pull the trigger right then and there, assured us we could reach out to her or Austin anytime. We pulled the trigger on my boyfriend's new car Monday morning. Martha was super flexible with scheduling an appointment and sticking true to the deal she had given us a few days prior. Rod was the employee that helped us with the car's paperwork, making sure we knew all our options as far as warranty, gap, etc. Even this stayed true to Austin's comment of "no pressure" and we walked outta there with what worked best for my boyfriend. Super happy with the time we invested there and everyone's service. Every point of the conversation at Smith Honda was great. Thank you so much, y'all! We'll be back in the future.

Took a 2013 Yukon slt for trade in mountain credit union loan value on car 10,0000 dollars…read more They offered us 2,000 A similar model suburban with 8,000 fewer miles Was retailing for 10,000 more then what they offered in trade in Signed mike mckean owner Mountainmikestours This is the worst offer I have had in 25years in the transporration field. If I could give them a zero I would!!!

I was broke down and Tom was the only shop who didn't turn me away. Compassion for people is…read moreamazing. These guys are amazing and very x competent wrenches. Very Highly Recommend. Honest, Fair, Knowledgeable, and Compassionate

I was very pleased with the service provided by Sutton Auto-Tech, a family business run by Tom and…read morehis son Mike. I brought in my vintage Land Rover to have the steering box replaced and they did a great job at a fair price. Ben did most of the work on my truck and I was very impressed with his knowledge and attention to detail. Although the shop is 75 miles from my house, I will gladly travel the extra distance to receive quality service.

They offered the best price in town and fast service. Fixed my car before a long trip - got me on…read morethe schedule with short notice. Will return. Thank you!

My car's left-rear tire had a giant nail in it and had to take it for immediate repair. These guys…read moretook it in right away, fixed it in around 20 minutes, and did a great job. Only $20! Friendly, fast, and helpful!

Really nice people and they try to look for things that could be a future problem so they can…read morecorrect it, if the customer wants. Mike is so pleasant to work with and goes out of his way to make sure the customer is pleased. They have saved us from a lot of future issues and tons of money.

I stopped by at the end of the workday (literally 5:30) and Mike was eager to help me out. I had a…read moresensor failure and he took 15 minutes to clear it and then when I offered to pay he told me I wouldn't need to pay anything for it. If service is great at the end of the day, I assume these guys are great all day.