I found Heather after four property managers, including a few large well-known property management…read morecompanies and small ones to say say they were all a disappointment is an understatement of the century! Heather currently manages four doors for me. I would describe her property management firm as a medium size firm and she excels in communication and honesty. I trust her 1000% handling everything and she has been such a godsend. Her team is such an amazing property management firm that I wish I could duplicate her to use in my other states. If you're looking for personal and professional service stop searching, you have found her!

I've rented in Louisville for 13 years now, and Heather and her company are easily the best,…read morenicest, most responsive and professional group I've encountered. She is always checking on tenants, properties, and following up promptly even for silly things. She treats the property she manages as if it was her own, and the tenants as family. The property of hers I am in is clean, secure, maintained impeccably, and issues, though few, are immediately and thoughtfully taken care of. She has come by to bring me items and even allowed me to have packages to be sent to her directly, then she brought them to me asap. What more could a property owner or tenant ask for? If I owned rentals in Louisville, as I have in other states, I wouldn't bother looking at anyone else if I could use her. I was fortunate enough as a tenant to find All Property Management and Heather in a city chock full of lesser property managers who I've had experience with. She knows what owners and tenants want, and quickly delivers positive results. The value is great, because you not only get a great place to live but well-vetted neighbors, and a seriously responsive property management company. As an owner or tenant, she is here to help you immediately.

I've had such a positive experience with this management company and truly can't say enough great…read morethings about their professionalism. The property manager is consistently respectful, polite, and incredibly understanding. Any time I've had a question or needed support, he has responded promptly and handled everything with such care and attention to detail. It's rare to find a management company that genuinely prioritizes its residents and goes above and beyond to make sure everything runs smoothly, but this team absolutely does. I would highly recommend this company to anyone looking for dependable, trustworthy, and exceptional property management. Thank you for making the experience such a great one!

I am a multi-unit property owner in New Albany and have had LREI manage my properties for nearly 4…read moreyears now. I have been very pleased with their professionalism, proactive management and attention to detail with regards to upkeep and management, especially through recent challenging times getting through the pandemic. I believe they have been fair and responsive to tenants consistently and they keep me informed regularly on developments. I would recommend them and plan to continue to work with them for future property management needs.

Avoid LREI at all costs…read more Our experience with was absolutely horrible. They handled our application with complete incompetence. The review process took over the time frame given, and they ignored all calls and emails. Their staff, specifically Nathaly, provided no updates or follow-through. This company is disorganized, unprofessional, and misleading. They waste your time and show zero respect for applicants. We are also demanding a refund of our application fee because they clearly did not provide the service promised. Do not trust LREI with your housing.

The 3 C's of Maintenance man Randy...Caring, Concerned, and compassionate…read more This past winter there were homeless individuals who were sleeping in our building. As sad as that is and how sorry we (the residents in the building) were for for them, it posed a potential risk of unwanted activity in the building (including drugs, theft, and decrease in safety). How did this begin you ask? Well, there are those individuals who feel that they should not be evicted for not paying rent...even though the consequences of this are in the lease. I am sure that some of the situations can't be helped at times, but the rules are always upheld. Some of the evicted individuals find it some how satisfying to cause damage to the building with no regard for how it will affect those who still reside here. In this case the locks to the four entry ways of the building were all damaged so that none of them locked. Thank goodness there is a 3 C's maintenance man Randy. I had to mail something to the maintenance office which I addressed to Randy. With the item I also included a note that discussed the above situation and asked if the several entry doors to the building could have their locks replaced. The day after the mail was received at the office, there were functioning locks on all of the building's doors!!! Needless to say most of us were very happy and felt much safer immediately! The maintenance team is always busy taking care of things in various locations, but for Randy to make sure there were locks on every door that soon after being notified about the situation meant three things; he Cared and was Concerned about our safety, sense of security, the security functions of the building, the property, and any discomfort we (the residents) felt there, and was Compassionate in that our locks were made a priority among the other tasks that I am sure existed on the same level of priority. Just awesome! Thank you Randy for your 3 C's way of thinking and working! :)

Requested electrical services and Jason did a great job. He communicated properly and I knew when…read moreto expect him. I thought he was going to be here for a long time but he was very professional and got the job done quick. Very happy and satisfied with his services. Would most definitely recommend him and use again.

My experience here is that are nice even though they are older. The manager has been a blessing…read moreto me in so many ways maintenance when called are there fast the only problem I've had with these apartments is my neighbors. I've had a couple rude neighbors but other than that as far as the people running it, they have done an amazing job the woman in the office. Comments, yes they are married. Think he works mai maintenan But they are always at work. They work very, very hard. They go out of their way to help other people so the negative comments that I seen are just wrong. I don't know why they would write something like that even though down the road, I will move out of here when I have a better income, but my experience here has been wonderful

Ran down nasty place Maintenance supervisor and property manager married couple running the place…read morethey do what they want half the time the office is closed and they no where to be found rent is cheap i guess you get what you pay for

I loved living here for so many reasons. Honestly couldn't find 3 reasons that weren't good at one…read morepoint. Since new management, things have been getting done but I also can see the things that were good that have changed as well. I hate that this apartment changed its trash policy.$25 for valet trash sun-Thurs is not a good thing because now I walk into the hallway and it smells horrible. Maintenance used to come hours after a request if not the next day. Now it takes about a week at the longest (horrible) rent has increased pretty high (have lived here almost 6yrs) but nothing new has been added or changed in my apartment. The staff in the office are sweet but they also don't feel as approachable as last years management. But again they are sweet. Also forcing internet to be included with rent and charging $25 each for a washer /dryer definitely takes away (luxury) these should come with a washer and dryer free of charge if needed. Love the space in the apartments. Love how thick the walls are. Love my neighbors. Feels like everyone is friendly even the teenagers that live around here. I do feel safe! Love that everything you need is pretty much within a 10 minute drive or less.

DO NOT RENT HERE. Rating would be a zero if possible. The office staff lied to me multuple times…read more They kept my $300 security deposit and kept telling me it was for charges for the following month, a time frame that I didn't even live there (I was out and had turned my keys in the end of the month before). There were NO damages, etc. And stuck me with a $200 bill (on top of keeping my security deposit) that they sent to collections with no warning, notice, etc. The rare times I could get them on the phone after I moved out (multuple calls and messages and emails to them with no return calls or return emails), and I explained about not even living there for the month they were trying to charge me for, I was constantly lied to of we will check on that and get back to you with no response. DO NOT waste your time or money here.