This store is awful, wait forever for some one to notice you standing there and then if you are…read morelucky to get 'help' they don't speak English well. They do stuff and not explain. I tried calling the store and they were rude and no help at all. I now go to the Santee store, they are nice and helpful. Never going into 2nd street again, ever

I bought two iPhone 16's for my daughter and I. I realized that night, it was the 16 plus I wanted…read more ( had a larger screen) I went to return it and was helped by the manager, Crystal, who was amazing! It was a complicated return, as it involved 3 phones, a watch, a case and a new contract. So, she kept in touch, was always courteous even though she had to deal with me almost daily for over a week! Shoutout to her and all the employees here who were so kind.

The owner salwam is the best guy I suggest you to go and find out your self. Find the best price…read morefor my phones in this store

Amazing prices. Not pricey for a phone case, phone screen replacement, and if you forget your…read morepassword they will help you get back in your phone. Also great selection of phone cases and other devices. Other wise this business gets 5 stars

Whoever was working (Male and female) 12/21/25 was terrible. We entered the store at 7pm to upgrade…read moreand they said "come back tomorrow because we close at 8." It was 7??!! The only free time we had to purchase a phone. Terrible experience. No wonder the store was empty.

Horrible experience! Walked in on 1/1/26 to ask for information on getting an upgrade the male…read moreworker there was rude and said to go online to see what they have and to come back the next day because he didn't have enough time that evening. No customer service at all. Zero stars for this store! Go to Santee store! Their staff is great and willing to help you no matter what time they close.

Last month I took my iphone 8 to a local competitor and had a mediocre experience. Long story…read moreshort, in 3 hours and for about $150 I got a new screen but my speaker and screen camera did not work.. touch pad did not work well with a screen protector. The made the speaker work but I did not notice the camera until a pending face time job interview at which point I popped the protector off and the screen shattered. Today, in 30 minutes, and for $100 I am writing this from the repaired phone and could not be happier! I got great service, EVERYTHING works and the cost covered a new screen protector. Sincere thanks to A-Z.. I start a new job tomorrow and I was certain a Sunday repair would be unlikely or horribly slow. THIS is the place to go with a broken screen.

7 years later I'm updating another review! Just a great honest business. Resized my ring quickly…read moreand it turned out as good as new even tho it's 12 years old. Will use them again!!!

I had a few serious complications when transferring service from my previous carrier. It took a lot…read moreof time, effort, patience and knowledge to finally get it unraveled and sorted. Diana and Salma (Manager) were absolutely amazing through the entire process. It took 3 different days and roughly 3 hours each visit to identify the problem, troubleshoot with 3 different carriers on a conference call, explain thoroughly to me, present the solution, suggest temporary measures, assistance returning a phone, follow through with corporate processes, as well as having to follow up and they could not have been more professional, courteous and accommodating. As stressful and frustrating as this debacle was for me, they empathized and worked hard on its resolution. They made me feel like we were a team together, not as though I was a problem customer and they were corporate, if that makes sense. The long visits never felt that long and I would leave the store with confidence and trust that they 'had my back'. I was very close to just cancelling the transfer and retreating to my prior carrier but did not do that as a direct result of these two stellar employees. Diana and Salma delivered customer service with great care, depth of knowledge and with grace rarely encountered these days. Please give them special kudos, they deserve to be acknowledged! Thank you, Diana $ Salma! 10 out of 5 stars!

So rude it's insane. Asked simple questions and they were so rude about it, needed help with things…read morethey can do and they just told me to do it online..

Pietro at parkway plaza mall in El Cajon was super helpful and patient with us , he walked us thru…read morestep by step in our process

I came in dealing with a frustrating billing issue where I was charged for multiple lines I never…read moreused. Pietro immediately took ownership of the situation, listened carefully, and worked through the problem step by step. He was knowledgeable, transparent, and genuinely cared about resolving it the right way. Not only did he get the charges waived, but he made sure everything was clearly explained so I wouldn't run into the issue again. Customer service like this is rare I really appreciate the help and would definitely come back because of him.

I went into this store on April 6th to get a Celero 5G phone. The girl Daniela started talking…read morereally fast and asked me what phone I wanted. I told her and she said no problem. She rang me up and then processed the phone. I was waiting for her to ask me what service plan I wanted and if I wanted insurance. I was never asked. She said ok you are all done. All I gave her was my name my phone number account number and address. She asked nothing else. when I got home I noticed she had me paying for insurance which I never said I wanted and she had me paying for device set up. I could have set my own device up. As it was I had to do a factory reset so I could assign a pin number to unlock the phone. I also decided to buy a adapter for another phone and she said it was a 10 footer well it was only a 6 footer. There was no receipt in the bag for the adapter so I'm out 27 bucks. Then she didn't tell me their return policy changed. 3 days and you can't have more then 30 minutes used on phone PLUS a restocking fee of 20 dollars. I didn't know ANY of this until after I got my phone which means it would have been too late to return it because I did not want to lose money on a restocking fee. HOW you can restock a defective phone is beyond me. So I called the store and asked for a manager. Daniela said she was a manager. I told her I didn't appreciate what she did and she said oh well too bad. So SHE decided what plan I got and SHE decided if I wanted insurance or not. I guess they work on commission? I am now out 130 bucks. Not cool! And every time I call for The Store manager Eddie is never there.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

Worst service I have gotten in a long time. I purchased an iPhone 11 with a case a speaker and a…read morescreen protector. The screen protector is already lifting and was told they will sell me a new one. It is only a few weeks old, Aron was very rude and I asked for the manager. Very unprofessional woman who wouldn't say her name or come out of the back. I could hear them talking and laughing I'm the back. So unprofessional. I asked for the main manager and was told no he's gone until next week. Refused to give me a card and told me to call 611. There so called manager gave me false information when I first bought the phone as I was trying to add another line as well. I spent over 1000 dollars and was told so do lots of ppl. I've been going to this location for years when cal was the manager. I will not be returning due to this horrible unprofessional behavior

Sad that I am updating this review less than a month later! I came in to buy an official Cricket…read morephone, as I had switched over to cricket with an unlocked phone and I could no longer use the unlocked phone thanks to Cricket policy. (Reason why is explained below...) Online, it says that as a current customer I can switch to some phones for a low price. In the store I was told this was false because their "policies change everyday" and only NEW customers can get this deal. The cheapest phone I could get was $100+ over this stated price. I also checked prior to coming in that a certain phone was in stock and was told in person it wasn't in stock...whether it is the employees fault or the company's fault for these inconsistencies is unknown. But the customer service providing no sympathy for the situation and not caring whether I stay a customer or not is definitely a breaking point. It seems cricket cares about attracting new customers but not about keeping them. I'm no longer a cricket customer. Backstory: My phone worked great for nearly a month and I was enjoying the 15gb of hotspot data that I needed to work from home. When I switched to cricket, no one at the store told me that my phone was only compatible for hotspot data during their "pandemic period" where they let ANY phone be "compatible". When I talked to a cricket rep online earlier this month, they offered to add more hotspot data. Yesterday, I talked to two reps about adding more data and was told that my model was compatible but because it wasn't a Cricket model, I am not able to use hotspot at all whatsoever. Obviously this is not a compatibility issue (because hotspot worked with my phone just fine previously) but a choice that the company made to exclude certain phones.