I love my family doctor and the entire staff at IU Health. They know me by name and are always on…read moretime, unlike many other offices that make you wait. If you have an urgent need, you're likely to be able to get in without too much wait. Professional and comfortable atmosphere, especially nice for those uncomfortable seeing a doctor. Bonus that the office is 5 minutes from my office.

My complaint is with the office billing manager and 3rd party billing company and not necessarily…read morewith the doctor. A relative of mine saw this doctor two times: In April 2018, for a "Welcome to Medicare" free exam and then over a year later in May 2019 for a preventive exam. Medicare denied both claims submitted because as they told my aunt when she called them, "they were coded incorrectly by the doctor's office and needed to be coded using G0402 for the Welcome to Medicare Visit and G0438 or G0439 for the other yearly exam, depending on which code is applicable." When Medicare denied both claims, my aunt and uncle contacted the office and were told to call a 3rd party biller responsible for the office's insurance claims. They called this 3rd party biller every time they received a monthly statement to explain what Medicare told them about the coding and how it should be corrected so payment could be made by insurance. The 3rd party biller took the information and referred this "up the chain of command" so that coding could be corrected by the office. Unfortunately, after several months, the last time my relatives called the 3rd party billing company they were told that the practice had been contacted but had stated that "the coding was to stay as submitted." So, of course, since the practice would not correct it, Medicare will not pay it. What makes this so frustrating is they do not understand, nor do I, why the doctor's office refuses to correct this error. Now my relatives have been forced to set up payment arrangements (or go to collections) on the amount due for the May 2019 visit, which they can ill afford. And when they asked about the April 2018 visit, they were told that the Welcome to Medicare free exam was "still pending" with insurance and had also been denied (again, due to coding). My gosh this is a free exam!!! Quite honestly, this is somewhat confusing to me. If Medicare clearly stated to my relatives that the coding submitted was incorrect and provided the correct coding information, then why would the practice refuse to correct it. I felt it was necessary to bring this to future patients' attention because this might make a difference when choosing a physician.

Recently went in for my annual check up with Dr Smith. Person that checked me in was very…read morepersonable as was the nurse that took me back and went thru the initial questions. Annual was thorough, all questions were answered. I did not feel rushed. I did not wait a long time in the waiting area and never have. I know in that business, you can't control all the visits as some may seem simple but end up complicated. I don't mind waiting longer, if needed, as I know the care and focus being provided to someone else will also be extended to me. The person that checked me out was friendly and efficient.

First I want to say Dr Wanee was very nice, and my child really liked him. This does not reflect…read morehis care. I would give him 3.5-4 stars. My child's appt was at 3:40pm, I had to leave work early in order to make the offices time frame as they only schedule physicals at their convenience. We arrived on time. This was our first time at this office as my Md's office, had suddenly closed last year. Trying to establish my children in a practice. My fault, I had made the appts at work, I forgot to write down the information, and had expected a call as when I made the appt, asked for a reminder call. I did get a reminder call about 1 child's appt, but not the other one, they had a 4:00pm appt that day. I had to cancel that and reschedule. So after waiting, at almost 4:00pm I went up to the office window and asked if they always ran late, and when would we be seeing the MD. I had a Zumba class I really needed to go to, it started at 4:30pm. Had they even started 10-15 minutes late, I could have still gone. So when we were called back at between 4:05-4:10, I was already not happy and mentioned that fact. At that time I noted the office staff sitting in ear shot make a comment. Dr Wanee came in to the room a few minutes after the nurse finished her assessment. At this time I found out all the records, on CD, I had brought in were worthless at this office. I find it unbelievable that in this day and age, you cannot download a CD with medical information. Dr Wanee was very professional and I liked him a lot, as did my child. I left the room before the physical as I felt my child needed that privacy. I went and made an appt for my child to get the next vaccine in the series. Dr Wanee had told me that I did not have to make an appt, we could just walk in, or I could make an appt. I made a f/u for something else and then talked to the person at the desk about the scheduling or not scheduling the f/u immunization. She stated I needed an appt as the Lab did this. I asked if it was usually a long wait, she said it might or might not be. She had a bit of an attitude as she spoke to me. She was also the one I had notice make the comment when I mentioned not being able to go to my class that night d/t waiting for the appt so long. I was not very thrilled with this persons attitude but let it go. I went outside to make a call, and wait for my child. I did not know that my child had not come out because they were waiting for me to come in and sign the release to get the vaccine. I do not understand why someone in the office did not #1 come and get me #2 call my phone. So again my child waited another 10 minutes or more in the room, waiting for me to come sign the papers. Really?? So when I went in, I was highly stressed out. I signed the papers and asked about the f/u, I mentioned that I was told 2 different things. The nurse in the room at that time told me a NURSE, not the LAB gives the injections. So I said "Well the B---- up front told me...." ( I agree I should not have said that,) I am sorry but the person that made the appt did have an attitude, and I was no longer in a pleasant mood. At that moment the nurse suddenly left the room, and refused to come back. I was baffled. I have never had anyone just leave, it was very unprofessional. Regardless of vocabulary, you do not just abandon your duty to treat your patient. I was stunned, she could have told me she did not like that language, or anything, SHE JUST LEFT, ABANDONED HER PATIENT. Finally another person came in, started putting on gloves, I told her the person up front had an attitude, she too just left the room! I have never been in an Md's office and been treated so shabbily. Apparently the nurses can just leave the room if you offend them. However the staff is free to offend the patients and their families as much as they wish to, by making them wait, abandoning them whenever they feel offended and can have an attitude if they want too. I was FURIOUS by this time. Dr Wanee came in and told me I had upset the staff. WOW!!!!!! You have got to be kidding me, this was the most unpleasant, unprofessional Doctors office I had ever been in. I left, told him to give my kid the injection and not to worry we will NEVER BE BACK. I understand that my behavior was not the best. HOWEVER, as a PAYING CUSTOMER, I am appalled at the service delivered by this staff. If you come in and it is not your best day, be prepared to be talked down to, and god forbid you find anything unpleasant and tell them! As it is okay for them, but you had better be on your best behavior or else you will be walked out on and refused service. Sincerely. A Person who will never go back to this unprofessional office.

Who likes going to the doctor? NO ONE (ok well maybe a few people but they're just crazy). What…read morebaby enjoys going to the doctor and getting shots? Certainly not mine. But when you gotta go, it's best to go to a place that treats you well, takes the time to listen and gets to know you as a person, not just another patient. This is that place. Dr Wanee is very nice, listens carefully and takes the time at each appointment to make sure he's addressed all your questions. My baby doesn't much enjoy the needles but what baby does? The really great thing about this place is they have walk in appointments. What doctor's office has that!?!? It's a really great service, I can't imagine why more places don't do this too.

I was followed by Anna Edwards, MD, a family practitioner with Community Health Network, for a…read moreperiod of about three years until her subsequent marriage and birth of another child led to her leaving the practice to focus on parenting for a bit. I've decided to edit my review because, upon reflection, I realized that my review of her as a physician was being tainted by my concerns about the overall practice. While she certainly had an influence of practice standards, ultimately some of my negative experiences occurred as she was transitioning out. Thus, she's not really to blame. Truthfully, I loved working with Dr. Edwards. She was my second physician with the practice and I immediately felt a click with her as we shared similar personalities. She also tapped quickly into my resistance to seeking help and worked hard to build trust. I became a "priority" for her and she made it well known that if I called I was to get through and to get scheduled. There's no question that she went above and beyond with me on several occasions, though I've never been one to go to the doctor on an incredibly regular basis. She made note once of probably trusting my own opinions about my care, I liked that she was also confident enough to challenge me when necessary. By the time we did actually have a semi-emergency once, I trusted her enough to follow-up on a urology referral for which I was truly hesitant. It's difficult to get my trust and Dr. Edwards truly had it. I believed she cared and trusted her opinion. As a result, I did more follow-up and grew to feel like my follow-up care was important. It was toward the end that I struggled, moreso with the practice than actually with her. During one time when she was out, I ended up seeing another physician in the practice with whom I just plain didn't click at all. My guess is that this was around the time Dr. Edwards decided to leave, because not long after I received a letter informing me she was leaving the practice and that they didn't have anyone else to follow me. Negligently (and I complained), they referred me to four possibilities - 3 in Hamilton County and one pediatrician. I live in Lawrence and am 50. So, while I had issues with the actual practice I really valued the positive physician/patient relationship I had with Dr. Edwards. I ultimately ended up leaving Community Health Network due to the poor referrals and lack of follow-up, but I think Dr. Edward's influence helped me determine the next appropriate setting and made me better informed to find the right physician for me with whom I continue to be seen.

Dr. Kleckner has been my primary care doctor for about 6 months now. He's a very nice and caring…read moredoctor. His nurse is great! It's a small office location, kinda hidden behind some bigger businesses. The front office staff is friendly and helpful. If you're looking for a caring practice, then Dr. Kleckner's office is an excellent choice!

After being a patient here for about 6 months I feel it is time for a review. They have…read moreconsistently been disappointing to work with and I would not recommend them to ANYONE. They have no interest in helping you actually get the care you need. After taking 2 months to get an OBGYN referral I came to my appointment only to learn that they do not accept my insurance. Please be aware this referral came from my primary phycisian who has all my insurance information, the person who set my appointment explained that I was 100% covered for what I needed, and they even prescribed medication for me to take prior to coming in. It wasn't until I was in the OB office that they started asking more questions and quickly told me that they do not accept the insurance and I would have to leave. I spoke with several people in each office that did not seem phased or concerned by this. It seems to be a common mistake and I was told to do better research in my coverage. As a patient I put a lot of trust into my doctor and medical staff to provide guidance withy healthcare. It is clear to me today, after being treated so poorly, that they are not going to be the providers I choose to see any further. After spending an hour trying to find out who was responsible for this all I have is a lot of excuses, passing on of blame, a list of other referred doctors that may or may not accept my insurance, and a lot of wasted time.

I am thankful for my new nurse practitioner. NP Brenda Carr-Vogelgesang was so kind, patient &…read morelistened to all my concerns. I would highly recommend her if you are looking for competent, compassionate health care. My son's pediatrician is also at this location. Jennifer Hill-Birk is fantastic as well! Pleasing me is pretty much impossible, but I am very pleased and more than satisfied with the healthcare & the general patient care my son & I have received these past two years!!! The front desk staff is friendly & the nursing staff is also delightful. Teagan (with the medical staff) has been delightful as well! Many thanks Geist Family Medicine!

Terrible experience. Doctor HB won't listen to you as a parent, you are a number not a patient. She…read morewill rush you through and dismiss every concern you have. They will kick you out if you refuse to vax - big pharma owns this office. Your children will be undressed, humiliated, and pumped full of toxins before you leave - all for absolutely no reason. There are lots of better doctors out there. General physicians are the way to go for kids, none of Peds antics are necessary.

Wonderful family physician I've been going to him since I was a teenager. Great bedside manner…read moreprofessional and helpful. Their office has great hours and Saturday appointments available as well. Located conveniently on the northeast side as well.

It can be tough to find a family physician you trust for yourself and your family. Family…read morePhysicians of Carmel is a great place to start. The staff is friendly and check in times are hardly ever long. The doctors seem to really pay attention to their patients and don't always jump to conclusions about symptoms. Our children feel safe here and we trust the staff that works so hard to ensure we are happy and healthy.

I once reviewed these providers on Google, but Now I have to say something on Yelp. First of all…read moreMy family including my parents and my sister have gone to them with great results. My wife, my adult son, and I remain steadfast making this our preferred provider now and as far as I can see in the future. Last December our Primary provider Dr. Daniel Crabb retired and they hired a FPN, Dana Moore, who has been seeing us for a variety of reasons. She is such a good listener and really cares about what you are saying about your ailments, even hearing everyone else every day of the week. She does not make the appointments short because of any reason, and she acts upon what you need right now. No hesitation, and if you need a specialist, she sends a referral immediately. Their other Doctors are great also, I have been to all of them for one reason or another, except the new Doctor that came on right after Dana was settled there. I give them a lot of credit. I also want to tell you if you need blood taken, their blood drawer, Julie is remarkable, and is PAINLESS, She can find veins in a heartbeat and does not fail, unlike so many people at Community Hospital North are so good at failing to find a vein. Not knocking them, but there was a time that We have asked for someone use taking blood come from the ER or one of the EMT groups to get it done. At Family Physicians, or St. Vincents Physicians group. if you wait a little while someone is getting the care that they need, just like you will. I never have ever noticed a wait that was worth talking about. They have my complete faith in treating my wife, my family, and myself. Enough said, they are great from the staff to the Doctors and Nurses. I just don't want to get sick out of town, if you know what I mean!

Doctor Melloh is a five star Doctor in every way, and her staff follows her example. She has been…read moremy provider for over 5 years and I never thought to review her; but great work deserves praise, right?! The office itself is well run and she shares it with other very good Doctors and Nurse Practitioners (I know, because I have seen them as well when she was not available for an appointment); but usually her schedule is accommodating (so, I prefer to see her). Dr. Melloh's staff is great and returns questions within a fair amount of time, and prescription refill requests within 24 hours if it's not scheduled; and the Doctor on call has always dealt with my issues promptly and professionally. Now, that is all the great stuff the Doc has going for her office-wise, as for the good MD herself, she listens intently; she is profoundly willing to work with you (not work ON you, like you're a car needing a tune-up); and, and she cares. You can tell by the way she tries to fix patients like me with ailments that are chronic. She hasn't given up on me and I'm kind of a pain in the yoo-hoo. She's a good doc and I hope she stays my PCP til she stops being one. 5 Stars all the way.