Recently went in for my annual check up with Dr Smith. Person that checked me in was very personable as was the nurse that took me back and went thru the initial questions. Annual was thorough, all questions were answered. I did not feel rushed. I did not wait a long time in the waiting area and never have. I know in that business, you can't control all the visits as some may seem simple but end up complicated. I don't mind waiting longer, if needed, as I know the care and focus being provided to someone else will also be extended to me. The person that checked me out was friendly and efficient. read more

Fishers Family Physicians - Waiting room - Family Practice Near Me - Fishers, Indiana

First I want to say Dr Wanee was very nice, and my child really liked him. This does not reflect his care. I would give him 3.5-4 stars. My child's appt was at 3:40pm, I had to leave work early in order to make the offices time frame as they only schedule physicals at their convenience. We arrived on time. This was our first time at this office as my Md's office, had suddenly closed last year. Trying to establish my children in a practice. My fault, I had made the appts at work, I forgot to write down the information, and had expected a call as when I made the appt, asked for a reminder call. I did get a reminder call about 1 child's appt, but not the other one, they had a 4:00pm appt that day. I had to cancel that and reschedule. So after waiting, at almost 4:00pm I went up to the office window and asked if they always ran late, and when would we be seeing the MD. I had a Zumba class I really needed to go to, it started at 4:30pm. Had they even started 10-15 minutes late, I could have still gone. So when we were called back at between 4:05-4:10, I was already not happy and mentioned that fact. At that time I noted the office staff sitting in ear shot make a comment. Dr Wanee came in to the room a few minutes after the nurse finished her assessment. At this time I found out all the records, on CD, I had brought in were worthless at this office. I find it unbelievable that in this day and age, you cannot download a CD with medical information. Dr Wanee was very professional and I liked him a lot, as did my child. I left the room before the physical as I felt my child needed that privacy. I went and made an appt for my child to get the next vaccine in the series. Dr Wanee had told me that I did not have to make an appt, we could just walk in, or I could make an appt. I made a f/u for something else and then talked to the person at the desk about the scheduling or not scheduling the f/u immunization. She stated I needed an appt as the Lab did this. I asked if it was usually a long wait, she said it might or might not be. She had a bit of an attitude as she spoke to me. She was also the one I had notice make the comment when I mentioned not being able to go to my class that night d/t waiting for the appt so long. I was not very thrilled with this persons attitude but let it go. I went outside to make a call, and wait for my child. I did not know that my child had not come out because they were waiting for me to come in and sign the release to get the vaccine. I do not understand why someone in the office did not #1 come and get me #2 call my phone. So again my child waited another 10 minutes or more in the room, waiting for me to come sign the papers. Really?? So when I went in, I was highly stressed out. I signed the papers and asked about the f/u, I mentioned that I was told 2 different things. The nurse in the room at that time told me a NURSE, not the LAB gives the injections. So I said "Well the B---- up front told me...." ( I agree I should not have said that,) I am sorry but the person that made the appt did have an attitude, and I was no longer in a pleasant mood. At that moment the nurse suddenly left the room, and refused to come back. I was baffled. I have never had anyone just leave, it was very unprofessional. Regardless of vocabulary, you do not just abandon your duty to treat your patient. I was stunned, she could have told me she did not like that language, or anything, SHE JUST LEFT, ABANDONED HER PATIENT. Finally another person came in, started putting on gloves, I told her the person up front had an attitude, she too just left the room! I have never been in an Md's office and been treated so shabbily. Apparently the nurses can just leave the room if you offend them. However the staff is free to offend the patients and their families as much as they wish to, by making them wait, abandoning them whenever they feel offended and can have an attitude if they want too. I was FURIOUS by this time. Dr Wanee came in and told me I had upset the staff. WOW!!!!!! You have got to be kidding me, this was the most unpleasant, unprofessional Doctors office I had ever been in. I left, told him to give my kid the injection and not to worry we will NEVER BE BACK. I understand that my behavior was not the best. HOWEVER, as a PAYING CUSTOMER, I am appalled at the service delivered by this staff. If you come in and it is not your best day, be prepared to be talked down to, and god forbid you find anything unpleasant and tell them! As it is okay for them, but you had better be on your best behavior or else you will be walked out on and refused service. Sincerely. A Person who will never go back to this unprofessional office. read more

Worst office ever. Wait an hour for an "appointment". Staff is incredibly rude. Find another place.

I had been seeing Susie Nottingham and she was great, but she has since retired. So I started seeing Dr. Gordon and it has been one big cluster. The recent issue was my annual preventative exam was turned into not only the preventative exam, but an office visit on top of that. All because he asked me some questions and I answered them. Talk about double dipping the insurance company, and it cost me a co-pay which I don't have for a preventative exam. Totally disgusted, and the staff is rude. read more

Been going there for 25 years, before and after the St Vincent sell out. Dr Wanee was my primary DR. He's gone now. And so it's Pletzer. So is Jourdan. It's still not bad. But it has lost some of the local town feel as it used to have. Sorry to see all the changes. Better than county health dept! (Not that I've ever needed to use that.) They're very close to my house, and I rarely need a DR anyway, so I'll continue to use them. read more

I see dr Justin smith. It is hard to schedule an appointment to get in to see any doc, luckily I mainly only go for yearly physicals. I did like how I was able to do registration on line. Once I arrived I was seen quickly and did not have to wait long to see doctor. Overall a pleasant experience. read more

This is not the place to go if you are wanting responsive, patient-centered care. The front office staff is unsympathetic. There has recently been quite a bit of turnover in the physicians at the practice, and the change has improved nothing. Heaven forbid you need a prescription re-issued upon expiry. They require 48 hours notice, while others within the same network will see to it you get your prescription as soon as possible. Why it's faster to go in to the office and take up the time of the staff and physicians with an unnecessary visit than it is to call and ask for them to send the Rx info to the pharmacy is beyond me. read more

I have been going to this office for 18 years. When Drs. Wanee and Pletzer owned it, there was never an issue. Both of them have moved on. They sold the practice to St. Vincent and it has been just a terrible nightmare ever since. If you need an appointment, it will take weeks. If you're sick for something immediate, call them as soon as they are open because there are only a handful of "sick" spots available for each doctor each day. The front office is so unhelpful and just seemingly can't get anything right. This is one of the situations where two nurse practitioners are the reason for their success. Ilana and Suzi are both great NPs and should be full doctors. The only way to fix the rest of the office is to just change doctors. This is very sad. I love my NP's, but I hate their office. Run from this place. read more

I think there were teething problems when the change was made, however, I have had no problems at all there Dr Pletzer and his staff have all the time in the world for me. I would recommend. read more

I miss Dr. Wanee but I love Dr. Emmons! The nursing staff has gone through many changes and not as friendly as they were before, but I think that has a lot to do with all the Obama care changes that had to be made and all the problems that came with trying to keep up. Still, overall very happy, and I think Dr. Emmons is one of the best I have ever had. I love his personality and he really seems to care, he listens, and he tries to explain things in an every day common language way. read more

Both my husband and I see the nurse/practitioners - Suzi and Yllana. We've had nothing but good experiences with both of these ladies over several years. Nothing to complain about. The good thing about being with St. Vincent's now is there is no problem with them taking Medicare patients. read more

Dr. Emmons was thorough and kind. Wait time was reasonable. Office staff curtious. Saturday hours, which we utilized for well child checks for our girls were a real plus for our family. Would definitely recommend. read more

My adult son just called for a potentially cracked rib issue, and was rudely told there were no appointment times the rest of the week. He was referred to a St. V. emergency care facility. No more fast track. read more

I tried to use them after Dr.s Pletzer and Wanee left. Dr. Wanee treated my kids for about 15 years and we loved him. Dr. Pletzer for us was his backup but we loved him, too. Maybe a real "family practice" is a thing of the past - so sad. Now, the front office is a nightmare, especially scheduling appointments. Not even pleasant. I would not recommend. If you have a choice, go somewhere else! read more

This used to be a great practice, with great family doctors. Once they sold out to St. Vincent's, that changed. I feel like just another head of cattle in there now. If they take more than 1 minute to look at you they feel overburdened. Now, the goal is production line. Pletzer, Wanee, and Jourdan were all great family doctors. Jourdan left after the St. Vincent's sellout. The others are still there. They brought in Wine to take Jourdan's place and she might be the most bothered from having to see patients. FFP had one nurse practitioner who was just plain mean. She did not last long there and probably was not a good fit. It is hard to find a good doctor anymore. It is nearly impossible to find one outside of a hospital group. OTHER: FFP does have a very convenient service called Fast Track. One may walk-in without an appointment. The waiting room is kind of old, dark, and dingy looking. It has seen better days. The CVS Minute Clinic might be as convenient. read more