Everything went fine until after my eye exam with the Optometrist, I was sent to speak to the technician, Jacklyn, for fitting and choosing my glasses. I mentioned to the tech the Doctor said I could get special progressive lenses because I work on a computer all day and he said he would recommend the computer glasses. The tech said they do not have those 'here' but they have progressive lenses. I told her I am familiar with progressive lenses and I wanted to talk about the computer lenses that the Doctor told me about instead. The tech abruptly said, "I am the optometrist here and we don't do those". The look on her face, the tone of voice, and the fact that she was dismissing her boss, the Doctor, and what he told me rubbed me wrong so I immediately got up, grabbed my purse, and said, "I do not want to work with you". As I was walking away, she got up and said, "What is wrong with you?" And I said, "I am going up front to file a complaint with the Doctor". She followed me very closely and aggressively up to the front desk harassing me and repeating herself saying, "What is wrong with you? You're crazy, you're a crazy lady." She would not let me speak and when I tried to say something, she spoke over me and kept repeating herself saying "What is wrong with you? You're a crazy, you're a crazy lady." I made it to the front desk and Jacklyn was right next to me and again would not let me speak. I asked her to stop and she kept on repeating herself. I saw the Doctors door was open and so I stood in the hallway in front of his door and tried to speak but Jacklyn the tech would not let me speak and I asked her to stop again and she would not and kept talking over me. I finally stepped into the Doctor's exam room where he was still sitting after my exam, and closed the door and told him what happened. I was shaking and concerned that the tech would become violent and hit me because she was disproportionately angry and aggressive for the situation and never once tried to speak to me in an adult and professional manner. I tried to tell him what happened. Jacklyn was still ranting right outside his door and I was so uncomfortable. He was nervous too and he was new to the company and was frozen to his chair and did nothing to de-escalate the situation either. I left the room and Jacklyn was still right on my tail and followed me to the receptionist desk. I wanted to pay for my services and Jacklyn told me I did not have to pay and she wanted me to leave the building immediately. I did not get my prescription or any papers and I did not pay for my exam. As I was walking towards the door, I told her I was definitely going to write a bad review about my experience with her and she said, "Fine, because I am going to write one back about yours and tell them what a crazy lady you are.". I asked her for her name and left the building. read more