I joined Fitworks just about two weeks ago. I am having an awesome experience. Everyone is…read moreextremely helpful and very friendly. I feel very comfortable there and I have never been a member of a gym before. Someone is always readily available to help me and the people that go there are all very friendly. I'm working on rehabilitation following an accident and they have absolutely everything I need there!

I visited this location for a few weeks to get the "feel" of the gym.Overall its a good gym plently…read moreof machines.Of course they got the big screen that you can watch a movie while you workout.But the biggest reason why I decided to not join was because of the childcare room.They get a F+ for that.Room small,chairs are ripped,really not much for the kids to do there.Simple things they can do to improve the room.New paint,carpet,and of course some deep cleaning.

Good gym, wish they accepted One Pass for membership, Snap down the street does and all the big…read morechain gyms do as well. Start accepting this and I will be there with allot of others.

A plethora of equipment to use, a built in shake/snack bar, frozen meal preps to go & an amazing…read morestaff!

This place gets one star-not because of equipment. But because of bate & switch sales practices,…read moreprices that are $15 a month higher than any other gym in the area & terrible customer service. I went out of my way to bring three family members buy for a free workout that was promised to see if they would be interested in joining the gym. The front desk attendant-someone I'd never seen before....was hanging out with friends on the sofa in front of the place. He looked very irritated that we went to the front desk, but came over to talk to us. When I told him I bought my family to try the gym like we were promised, he abruptly told me it didn't matter what we were promised before...if my family members wanted to try the place, it would be $10 a person for a single workout & would not apply toward a membership. I reiterated what I was promised & the desk attendant again told me this didn't matter....it was $10 each. Not the warm welcome we expected as potential members.....we left in disgust. Frankly his reaction & demeanor made me wonder if he just didn't want to be interrupted from his social time with friends. Based on the number of people working out, this place is going to die a quick death anyway. And it be well deserved at these prices, with this kind of treatment. I won't be a member of this place, my family will not be joining.

Poor management. Per a FB post during the shut down owner stated he would cancel all memberships if…read moreneeded. All you needed to do was email. I emailed. Owner replied they put all fees on hold. I replied that I still needed membership cancelled. No reply back assumed membership was cancelled. Now I'm getting charged $75.00. Called numerous times to get this resolved. Paige at front desk said owner would call. No call after numerous attempts. Went into cancel still no owner available. We all are hurting. Sad to be taken advantage of and ignored. Guess I'll consider the money you took a donation.

I love OTF and the CincyWest location is my home studio. Great coaches and caring staff make it a…read morepleasure to work out. I have made great friends too. As a member I can schedule a class locally, Newport, Mason, Florence, Ft Wright as well as any studio in the country when I am traveling.

My home studio is Oakley but I've started taking a couple classes a week at this location due to…read moreconvenience and I just had to write a review on how welcoming and nice all the coaches and staff are. Megan and Dorsey are awesome and very helpful coaches!

This is my second time rejoining this y. I originally joined in 2017 and the gym, pool, locker…read moreroom, etc were always spotless and well maintained. I rejoined expecting the same level of cleanliness and upkeep and I was wrong. Lounge chairs outside are mostly broken, pools are cloudy and are full of debris piling up on the sides (wristbands, bandages, who knows what else), locker room curtains are stained and dirty, on and on. I'm really disappointed because it is so close to my house but it seems like it's a combo of the members not caring and not watching their children/teens to ensure they are not leaving messes everywhere, and staff being complacent. I really hope they look at this and take some steps to improve.

I Like the Clippard Family YMCA. I often go there 3x/week. There is usually availability on the gym…read moreexercise equipment no matter when you go. You may have to use a different machine if the one you chose is being used but each machine becomes available while you are there. The only problem I have is trying to get back on the YMCA app for the CF YMCA after losing my password. I found no way to reset. When I try to look up CF only Blue Ash comes up.

I appreciate the services and weight lifting. Also, there are Friendly guest. Thanks for your help.read more

Terrible customer service. Apparently I didn't meet their dress code today (which I did not know…read moreexisted) and instead of giving me a warning for next time they made me leave the establishment. Also, I was wearing a crew neck tank and have seen MUCH more revealing outfits here before. Seriously considering just cancelling my membership. So now after only being here for 5 minutes I get to drive 20 min home after driving 20 min to get here in the first place. Update/Reply: yes I looked up your dress code post-hoc And I understand you have one and that customers need to abide by it. The issue is how I was approached about it. Also, this is the second day in a row I have seen someone with the exact same style of tank top that apparently defies dress code guidelines and they haven't been asked to leave.