Great gym, kept clean, with friendly and helpful staff. Only complaint is that the women's only section is often occupied by groups of teens who sit on yoga mats and scroll on their phones; super frustrating for women wanting to actually workout. Third Saturday in a row that this has happened. I know it's hard to enforce courteousness but there should be some type of monitoring to ensure folks are sharing the space appropriately. read more

The sauna is working well, partly due to members no longer throwing water on the electric elements. Worn equipement and equipment strewn about. High staff turnover... read more

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This place is AWFUL! Stay away! This facility is poorly managed and they are predatory. They have all the time in the world to call you repeatedly to try and schedule personal training sessions and get more money from you but they cannot communicate changes in programming, classes, fees or assist you when you want to cancel your membership. I cancelled back in October, but all they actually did was put my account on "Freeze" when they started charging me again, Kelly the manager was suddenly unreachable and "not at the gym" every time I called. All this after they cancelled the FITT classes without notice that I was paying a premium membership for. Again, you have been warned. STAY AWAY! read more

I've been a regular at Fit Factory for several years, and I enjoy working out there. It gets crowded at times, but that is to be expected. My one complaint is that it takes a long time for broken equipment to be repaired. The leg press tends to "stick". needs some oil or something. The staff are all very welcoming and helpful. Maria helped me recover an airpod from inside the stair climber. It was a messy undertaking, but she was wonderful about it! read more

I love the premises loved the gym, i visited 3 times in my time in Hudson ended up moving out of state, I have been getting billed ever since, I've called and theres nothing they can do they cant Cancel the account they want me to pay money for months of gym I didn't use because again I moved out of state super predatory and annoying already had yall take money out of my account for bills for again I gym I visited three times in one week than moved. read more

I have been a member of this gym for over 2 years I believe. I love the staff, facilities, and convenient location so I can run errands after I workout. My only issue is the weekend hours. I wish they stayed open past 6 on Saturdays and Sundays so those of us that work weekends can get an evening workout in! Besides for that, I am such a fan of this gym. read more

The same cardio equipment has been broken for almost a year. They keep saying we ordered the part blah blah blah just replace at least one! Also, i don't get why they can't put normal stations on the TV monitors. On both sides is the Direct TV guide which is useless and the one side the same station on both televisions. I was told the staff can't change it that it's a Fit Factory thing which was not true as I went to a different club and they could. Please listen to what is wrong and fix it! read more

And it goes from ok to bad. Some of the crew are super nice and very professional. BUT they hired some bad instructors from other local gyms that are the reason why people quit those gyms. Try to get a personal trainer to do an assessment post injury - they don't want to be bothered with you. Want to cancel? They don't even ask. Don't care. They hand you a card and tell you to do it online. You will pay your $30 monthly and the $50 annual fee just to cancel. The customer service is non existent. I had high hopes. I'm going to try F45 and then decide whether I go back to Fitness Assylum after I am fully recovered or if I continue to work out with the nicest people with the nicest owner/manager I have met to-date. There are SO many options in the area, try others. They went from "sit with a manager" to "do it yourself on line" and not even "have a nice day". I had high hopes. Now I have miles on my card but no work out. UG read more

Now that I have had the opportunity to take some classes, I wanted to share my experience. These are really "can't miss" opportunities. Michele F. leads Barre, yoga & Pilates her energy is infectious and inspiring. She has vast knowledge she is willing to share even beyond what we do in class, she talked to me about excerise all the way to vitamins and nutrition. Leahana M. leads Zumba, she often checked with me to make sure I was doing okay and would show me alternatives to moves we were doing in class. Sharon C. leads pilates, as class was ending I asked her for some recommendations as one excerise I wasn't activating the correct muscles, she drops her stuff and says "lets practice". I find her classes challenging in a way that I feel accomplished at the end of them even though I'm sore and worn out. On top of that she keeps things fun "one more time" should be her slogan. I could write paragraphs about how wonderful each of them are, but I encourage you to experience them yourself, classes fill up super quickly but definitely well worth it!! I mention these three specifically because I have taken classes with each of them. But I have confidence that the other class leaders are just as amazing. read more

High key the lowest maintained gym in hudson. Legit everything seems to be broken and one machine of everything. I got 3 months for $20 from a golf tournament but after the 3 months you'll never catch me here! read more

Today I came in with my friend, and the (seemingly) manager (short, dark hair) was being EXTREMELY rude to her staff. Honestly I created this account because of this experience because I can not STAND poor management. You never create a good client experience when you don't know how to manage or speak to your staff properly. 0/10. read more

We Love this gym and all the trainers! Coach Akhiel is a funny and motivating coach. He makes the FFIT class fun and gives everyone in class attention to correct form and movements. He keeps you pumped and motivated in class! #Fitfactoryawards read more

If equipment breaks it is not fixed or replaced. This gym doesn't even have a pump to fix deflated balls and bosus. The women's sauna has been out of order for a month despite this being part of a premier amenity that we are paying for. read more

Great new gym with awesome classes and machines. Love the staff. Classes are always fun and challenging. Have not tried the tanning booths yet but happy they have them available. read more

Stay away and good luck if you want to cancel your membership! I have gone to that gym 3 times to cancel as it is "company policy" to go in person and meet with the manager even through the pandemic. The problem is that each time I went, there was no manager on site - was told by one associate you need to come in before 1 on the weekends and when I did, I was then told there were no managers on site on the weekends - must go between 9-5 Monday-Friday. I work out of town and don't feel like I should have to take time off work to do this. If this is their policy, then a manager or someone comparable should be there while the gym is open. I have called numerous times and have sent out emails with no response. There are a number of complaints on BBB so I know I am not alone. Do the right thing Fit Factory! read more

Super unwelcoming, right of the bat first person to greet my friend & I were taken back how rude the front desk person was. Told her I signed up on the website for a free membership day pass and I come from Lowell & I heard great things about the facility. Off the bat, asked for both of our licenses, and looked on the computer with out saying anything. I explained to her about how I work full time, only times would be the weekends. Without even trying or giving a tour or looking around, she proceeded to ask 20$ for todays visit, when I showed the email with the free pass. I had to speak up, and explain if I were to come on the weekends and if I like it, I would need to see the area, and take a tour. She told us to proceed into the gym & no tour was giving to us, neither any memberships talk, or layout of the gym. Super disappointed, they only care about money. read more

I'm nominating The Fabulous @spin_master_kristy for the #fitfactoryawards becuase her spin classes are AMAZING! Not only is she an incredibly motivating instructor, but she is also one hell of a DJ! Her classes are high energy and so much fun!!! read more

#FitFactoryAwards Ryan Handlin is an amazing personal trainer at Fit Factory. I worked with him for about 4 months and he kept me motivated throughout. He's a very positive and fun person, and he kept me smiling. Ryan was also very tuned in to making sure I didn't injure myself, but he also made sure I was challenging myself. We worked with a variety of different pieces of equipment so that I could find out what I liked. I would highly recommend Ryan. :) read more

Cat is the best yoga instructor, I go in stiff as a board and come out relaxed and limber. And she challenges me in a safe way

I like this place a lot overall. All of the machines work which is a surprising problem at a lot of gyms. The facility itself is pretty clean, the locker rooms are very nice. The babysitting services seem to be iffy. The staff is for the most part friendly, some staff aren't the most pleasant though. read more

Came in town for a day just looking for a gym , I got FREE Guest pass online and I called to verify it and they told my guest passes are only for people that want to get a membership, doesn't make since ! And it's 20$ to work out for a day read more

OK. I am posting this as a warning to all who may be utilizing this facility as a warning as to their business/customer service practices. My son, now a freshman in college, was a member at this facility before leaving for college in August. At that time, he had informed the staff that he was departing and needed to cancel his membership. Subsequent to that, he received several messages stating that his payments were overdue. He (as well as I) attempted on various occasions to reach someone live at the facility and received no response to our VMs. Now we receive a first notice from a debt collection legal entity attempting to collect. I then spoke with the manager (finally) and was informed that they would not be willing to wipe away this debt. PLEASE BE FOREWARNED should you wish to consider membership at this facility. read more

Trained with Akhiel Willis for core and shoulder strengthening and flexibility. Achieved excellent results. The Personal Training received from Akhiel has been very helpful. #FitFactoryAwards. read more

Kristy Peltekis is a wonderful spin instructor. Great music, great energy, great workout. Have been going to her classes for years.

Norah L is one of the best instructors at the Berlin location! I have taken quite a few classes with her and she brings a great amount of energy to each class! Her hot yoga classes are fantastic, and I have really seen improvements in myself in the few months I have been taking her classes. And I love the readings and mantras she brings to each class. Norah is great! #fitfactoryawards read more

Cat Cardosa English is the best yoga instructor!! She is patient and kind in her instruction and always encourages everyone to meet themselves where they are on that day! #FitFactoryAwards read more

Love this place!!! Never had a problem finding equipment or a locker!! Definitely would recommend to others for a great workout spot and the staff are pleasant!!! read more