We popped into this location when we were at the mall. I like coming into the store as there's only one in the immediate area for Orlando. They really do have a great selection of shoes and accessories for runners. And the service is usually solid with helping decide what shoes are best fit for your style of running and your foot. We took a look through the store itself and I ended up grabbing a tank top that I liked. We spoke for a little bit with one of the associates and he was extremely friendly. Check out was a breeze and we were on our way. I will say that this store chain rarely does have any really strong deals or discounts. But it's always nice to be able to try on higher quality running shoes in person before you buy them. Overall: A A good store for this chain. Especially great for anyone who needs a specific fit for their shoes or gear. read more

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No one there runs. Not great advice. Would not recommend. I hope they can improve their customer service because no one there is an actual runner. read more

I've visited Fit2Run twice in the last year to get fitted for running shoes, per other people's recommendations. I like that they offer the opportunity to join their club which gives you future discounts as well as the ability to run in shoes for 30 days but still able to return if they don't workout. That's what I need when trying to find new good running shoes. However, I have found that the staff members I've worked with don't seem to know as much as I wish about feet, the right shoes, etc. They do the scan and can explain that really well, but I found it tough to get good answers on differences between certain shoes based on what the analysis said and what I share about my running activity and problems. read more

1 Star (I'd give negative stars if I could) Fit2Run? More like Fit2Run-Away-With-Your-Money. Here's the plot twist no one asked for: they'll sell you shoes with a smile, but leave out the part where you need to buy a membership just to make a return. Who knew refunds had an entry fee? I tried to return my brand-new, unworn shoes. Their system was down. They said, "Come back anytime!" So I took more time off work, came back, and was told by Scott (the king of "not my problem") that since I didn't have their precious membership, I couldn't return a single thing. So basically, Fit2Run wants you to pay for the privilege of returning the stuff you already paid for. That's not a running store -- that's a get-rich-quick scheme in sneakers. If you like the thrill of financial hostage situations and a side of membership extortion, be their guest. Otherwise, do what any sane person would do and run -- far, far away -- from Fit2Run. Because they're Fit2Run you in circles until you give up and leave empty-handed. And who wants to pay for that cardio? read more

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Niko was phenomenal. Very helpful and patient. Highly recommend working with him. They have a great variety as well. read more

Fit2Run, The Runner's Superstore - New shoes - Sports Wear Near Me - Tampa, Florida

try making a return and you talk to an ai bot for the rest of the week. They are just trying to make it as hard as possible. read more

Today, I bought a pair of shoes from the Saint Petersburg location ( black on black Diadora Nucleo 2). They were 175.00 out the door and they are worth every dollar down to the red cent!!! However making this purchase convenient and reassuring could not have been possible with the assistance of my guy Mr. James!!! He was abs with a doubt incredibly amazing and top notch May I add. His knowledge, patience, and overall people persons skills should be a trademark of all sales teams when it comes to the shoe showmen-ship game!!! He provided the right stuff for me to make the right choice of my selection. I hope every time I visit to make another purchase he is on deck!!! Thank you again James for being a world class professional model of your craft!!! read more

Isaya was very knowledgeable and incredibly helpful. He took his time to teach me about my feet and how to properly buy shoes that will make my feet not hurt. Do yourself and your feet a favor, go get Isaya at the international mall a visit read more

Isiah McKay has been providing great service as soon as I came in helping in every way possible definitely would say he is the employee I want every visit. read more

Isaya was helpful and patient fitting for running shoes. He's super knowledgeable and friendly. Can you love shoes? Isaya does! Love this store, their inventory, and their service. Highly recommend. read more

Isaya McKay was great in helping me the perfect running shoe. I appreciated his patience in explaining everything to me and for guiding me through the whole process! read more

Horrible shop, I'll go online and buy the shoes from the maker before I spend a penny in this place. Staff needs customer service training.

Today, I bought a new pair of running shoes. My wife and I walked into Fit2Run on a busy Saturday afternoon. We were pleasantly greeted by a young man named Gabriel, who helped me find what I hope to be the perfect pair of running shoes. Gabriel asked me several questions about my running style, hooked me up to a machine to analyze my foot, and recommended two or three particular models of shoe that he thought would suit my running style. After trying on all three... I narrowed it down to the one pair of shoes that I bought. Overall, my experience was great. Helpful service. Helpful information about my foot geometry and the type of shoe that's recommended. My only complaint... Good running shoes are expensive now. But, that's not the stores fault -- that's just MSRP. read more

Fit2Run, The Runner's Superstore - Shoes - Sports Wear Near Me - Tampa, Florida

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Isaya Mckay offered phenomal customer service and great vibes. Great store and Products.

I have been a runner for 28 years. As most runners I have been wearing the same shoe for most of those years. Never had a problem with any other vendor. First time ordering from Fit2run. I ordered two pairs of shoes size 13 and when they arrived they were size 8. The receipt that was available for printing did not show the size. Was told by Sofia this was my fault and had to pay for the shipping to exchange. When I sent them back they told me the size 13 was not available. Really poor customer service! read more

Isaya McKay was a tremendous help and very knowledgeable in picking out all the right shoes to fit my needs. I appreciate all the help and attention shown to me during my visit. Thanks again. read more

Isaya McKay was so nice and extremely helpful and knowledgeable finding us a new pair of running shoes. We really enjoyed our experience and will definitely be back! read more

Came to get some brooks today, walked in waited for help Literally like 5-6 employees chilling at the desk , no one greeted us and no one wanted to come assist even after looking right at us . I pulled a model shoe off the wall and had to try it on myself just to test the shoe .there were only 2 other customers in the store so no excuse that it was busy , it wasn't . read more

Fit2Run, The Runner's Superstore - Not one of these employees could come help get me a size to buy some brooks - Sports Wear Near Me - Tampa, Florida

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We were helped by Isaya McKay, he was great with customer service, helped us find a fit specifiall according to my foot type. He was very thorough in communication and assisting when we had questions. We will definitely be back or recommend him to others read more

Isaya was a great help & he made my day. His service was phenomenal & he made my mom feel so very special little did he know it was her birthday & he actually sing happy birthday but, truly his actions was very genuine & definitely I'll recommend people please come get the (5) star service from him. read more

Isaya & Robin Dickey were absolutely amazing. Very knowledgeable, happy and gave me great recommendations. I'm ready to run many miles thanks to them. I highly recommend everyone to come see them if you are looking for some good footwear. read more

Great experience I was greeted and taken care of by sales man Isaiah. Very pleased with experience. Ruben read more

Isaya is the best!!! He nice and very patience. He is very so helpful!! He made me feel so very comfortable & he dealt with my indeceiviness & he didn't get impatient. He values every experience & coming here meeting him is such a recommendation. He is precious & such a gift may he be not ever taken for granted. read more

Fit2Run, The Runner's Superstore - Employee Customer Guru/Customer Expert "Isaya Chi-'Chi Fundai ". - Sports Wear Near Me - Tampa, Florida

charge you for shoes then 5 days later get email oops we don't have stuck your money will be refunded in 5 days. should not charge until shoes are shipped read more

10/10 experience! Isaiah Joshua is definitely one of the kindest people I've ever met. So knowledgeable and easy to talk to. Was able to help my family with everything we needed. I 100% recommend coming here and will be returning. read more

Terrible customer support. Ordered the shoes in store, was told I would have them in 2 days. They never came. contacted support online they told me they would get the order processed that same day. waited 2 more days still not shipped. went back into the store today, they told me they couldn't help and did know anything. So I called support, spoke with someone who really wasn't sure about anything and said if they had not shipped in 2 more days to call back again. Hung up from that call and started looking closer at the order and realized they ordered the wrong pair of shoes. Called back into customer support. They tried to tell me I had to go back into the store, I told them I just came from the store and they told me to call you. They then had to go consult with their manager and determined they could refund my current order and I would have to place a new order and start all over. I said fine, then they only refunded part of my order and didn't refund me the correct amount. Complete an utter incompetence at every level of this company. read more

Isaya was so very helpful & very insightful. He has helped me out so much & made me feel very so comfortable. His recommendation is phenomenal & worthy of great recognition!! He is very unique & a great asset to the company. May his work, services & expertise always be cherished. read more

I went to buy some insoles. Isaya helped me pick some out. He went above and beyond in trying to make us feel comfortable He was very humorous and added value to the experience. read more

Isaya customer Guru was super helpful and walked me by investing in a good new shoes. Very happy with the exceptional service . Very clean store too and great deals! read more

Fit2Run, The Runner's Superstore - Nike Air Zoom Shoe Pegasus 40 - Sports Wear Near Me - Tampa, Florida

REVIEW OF THE FOOD BAR I've shopped at the store, been part of their run club, but this review is all about their food bar. I met my husband for lunch at the food court and decided that I wanted to eat relatively healthy so I went to Fit2Run. At 1 p.m. there was no line so I waltzed right up and ordered a Hungry size of the Nutty Dragon. They offer Tall and Hungry size, but when you look at the difference, the Hungry size is over double the size of the Tall. For a $1 difference it was a no brainer. I mean, I know this is how super size makes you fat, but the stingy part of me couldn't help it, I had to upgrade. The Hungry size definitely fills you up. Usually I'm hungry after eating an acai bowl (or in this case, a pitaya bowl), but it's dinner time and I'm still full. Being called the Nutty Dragon, I thought it would have a nuttier taste. I barely tasted the peanut butter. I think a drizzle of nut butter would have been better. Other than that, I enjoyed my bowl. It's not super sweet, but it isn't super healthy tasting either. I thought since it is a "fitness bar" they may share their calories. No luck, it's not on their online menu either. I bet it's not as healthy for me as I hope, but I can dream. read more

Fit2Run, The Runner's Superstore - Nutty dragon - Sports Wear Near Me - Tampa, Florida

Went back to the same store today and was greeted by the manager by the name of Mary and she was beyond helpful and generous with our time and we left with new sneakers and appreciation for her service. read more

Nice selection of shoes and Isaya is a great salesmen. Not only is he a SUPER friendly guy, but I let him know what type of colors and style I was looking for and he picked out the PERFECT Hokas for me. read more

Fit2Run, The Runner's Superstore - Shoes - Sports Wear Near Me - Tampa, Florida

Isiah @ fit to run at intl Plaza. Absolute CLASS ACT. 10/10. Neither my gf or I have ever had such a knowledgeable, eye opening life lesson. The dude spent 5 minutes telling parables about Wakanda, the elephant trunk, Bob Marley and whatever the hell else he said. This dude needs to run for president. Give him the keys to Fit to Run. We will be coming back to fit to run @ intl to hear more from this prophet. read more

Corporate refunds and scams. Don't trust this company. Purchased a shoe that was originally 150. Sale at 98 and with discount came to 88. Kid promised he had a wide shoe D for me and after two short walks my feet hurt like hell. Took them back asked for a total refund as I did t like any other shoes. They refused. They offered a gift card because they said that shoe was a sale item which was not. It was located on left over aisle boxes piled up with no signs. Persian. No signs stating as is or sale items not refundable. I have contacted my bank to take this further. Proof below. DO NOT GIVE YOUR MONEY TO THIS SHAM and we don't want you in Sarasota any longer. read more

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It's unfortunate I was able to make a purchase in store last night. The staff did not greet us. I had to ask someone to come help me. The staff was gathered around the desk chit chatting. After the first attempt to look at shoe and once decide again no return to see I needed an additional size, another shoe nothing. So yes they missed a sell but I guess it doesn't matter. read more

Updated my review to 5 stars because I called and Summer in customer service was amazing!

Isaya was very helpful and knowlegdeble. Took the time and put in a lot of effort to make sure that we had the right pair of shoes. Thank you! read more

Ordered in the store for shoes that were not available. They said they would send them to me. I never received them. Tried calling, emailing, and everything else to get my money back. They just kept putting me on hold. I was on hold for 30 min, then disconnected, then could not get them on the phone. All I want is a refund so I can go get the shoes at another Fit 2 Run store. I have purchased over 2 thousand dollars worth of shoes over the last couple of years from Fit 2 Run. I have an e-commerce company, and it's not that hard to issue a refund. Literally takes a click of a button. So disappointed. This is the WORST customer service I have experienced. Stop selling online if you can't handle it. read more

Customer service seriously could not be any worse. They offer "buy online pick up in store" but don't have the products available in store. Then when you try to get a refund continently, no one answers you or is able to help you. Save yourself time, money, and headache and shop elsewhere. read more

Bad customer service Requires a paper receipt for a size exchange ? In the age of digital currency this is unusual . I was informed that they do not have the capability to look up my purchase using my card ? Manager suggested that I pay a $30 membership fee to this company in order to keep track of my purchases ? Lesson Learned ! Buyer beware !! read more