Joined almost 2-years ago. Instructors are great - love them. Frankly they don't get paid enough for what they do.
Lately, the class schedules have been bouncing around with some instructors leaving. Some classes are FULL and your are locked out. No - you cannot attend the class it is full. This has led to my recent disappointment with FA.
When you pay monthly - yes you are able to signup to multiple locations for early morning and late afternoon workouts. However, some locations are easier to get to than others. Some locations are tiny/small and it leaves little breathing room during workouts - like the Shrewsbury location. Hudson is huge - but only good if you live close to that location as getting by 495 and Mass Pike these days is a PITA.
When I reached out to express my recent feedback and dissatisfaction - thru a support group email, I was brushed off as go to another location or sign up earlier. Wow.. what is sickening is all this false talk of join the FA Family.. and setting you up for success is about as deep as a puddle - just marketing and they really don't mean it. You go and pay your dues and if FA wants to cancel the 6:30 pm classes that you liked - or they introduce some class that limits it to 12 people then you just are 'waitlisted' and shut out of the class - well - they really don't care. You should have signed up 30 days ago. You can drive 30 mins to another location or fight traffic to go to Hudson. However if you cancel because your work expects you to stay longer - you get stuck in traffic or your kid gets sick, then you may get hit with a $25.00 or $10.00 fine for cancelling late or not showing. I asked other gyms recently and they don't have cancellation fees or no show fees. They expect everyone to be a responsible adult but that isn't how FA is running things. They fine you. (stick vs carrot approach - because they want to set you up for success and build good habits..) lol
So after my back and forth via email to some arbitrary fitness asylum support email group over the last few days after being shut out of my favorite workout time slot - well here I am writing a not so rave review of a gym that I used to look forward to going to. FA has changed and it isn't the great gym that it used to be. With membership fees jumping - and the lack of membership care, I'd recommend looking for another place to join.
Sorry FA - the 3 stars was generous and only because you have good instructors. read more