Literally the worst experience with the worst products imaginable. I cant understand how this place remains open. We own and operate a gym in Creskill NJ spent well over 100,000 with these people and literally have had service technicians out 12 times to replace parts and malfunctions across almost everything. Stay away from this company-- their are at least 3 other options in the industry and anyone is better than these people. read more

Purchased Inspire Ft2 trainer and upon delivery the crew decided to use my basement window as a means getting the boxes into my basement as opposed to using the stairs. They broke my window frame and wall doing so and have completely ghosted me to repay me for the $1000 in damages that they caused while delivering. read more

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The worst! If I could give -5 stars, I would. They charged me $700.00 (most of which wasn't authorized by me) and didn't fix anything. I have to fight it out with the credit card company now! Really, illegal activity. They should be prosecuted! read more

we ordered an elliptical back in the beginning of January and received in April. while I understand that everything seems to take longer in Covid the machine was damaged and getting someone to communicate with on a store level is impossible- they take your money and then don't honor repairs for a brand new product- On hold forever, waiting for customer service etc. I would seek out another company for this product- came damaged on many levels and paid $4000- read more

Patty Mandel is the worst! No customer service, overcharges customers, and doesn't own her mistakes! I purchased a one year maintance plan and requested assembly of my machine I was relocating for $1200 and her staff damaged my machine during the assembly. They wouldn't fix it so I had to find another maintenance company to fix it. She also wouldn't refund the yearly maintenance plan cost of $600 but wouldn't let me use the maintenance plan I already paid for because another maintance guy fixed what Fitness Showrooms had damaged! Don't waste your money with these unprofessional people! They won't own their mistakes or pay for what they damaged! read more

I am happy with my overall experience with this store. They have a great selection of exercise equipment, and i bought a treadmill, a bike, and a mat. The delivery was setup was excellent. When there was a problem with the handlebars on the bike, they sent out a technician promptly. He was able to order a new part to fix it. It took a little while to get the part (which was the one annoying part), but once it was available, the fix was made and it was working perfectly. Ultimately, the followthrough was there, and they even made a followup call to me make sure everything got fixed right. read more

Terrible customer service. It's a complete disaster. Their deliver service is even worse. Thankfully there are many other stores to purchase gym equipment! DO NOT PURCHASE FROM THIS COMPANY! As I see that I'm not alone here, I now can't wait to return this treadmill and go to a reputable store read more

Patty & Team, I am not sure what the problem is or how once again you have misunderstood the issue. We agreed that we would trade for the Vision X20. We took the time to go to the showroom and see the model and agreed that we would take it. We agreed that the existing Burns unit would be NOT be serviced and that the Vision X20 would be delivered. How in the world are you offering to repair the Burns unit again? What is the problem here? I am so frustrated with your lack of comprehension to a very simple issue: DELIVER THE VISION X20 WHEN WE ARE HOME. Do NOT offer to repair a broken useless unit simply because your delivery schedule cannot accommodate us. Make it work, find a time to deliver the Vision X20 or find the time to deal with the onslaught of bad publicity and legal issues that will ensue, OR better yet, just refund our money and put an end to this. I have never in my life dealt with such poor customer service. You can be sure people will hear about this. I expect a resolution by today or I have no choice but to act. read more

We bought a treadmill from these guys about a year ago! No issues everything was fine. We recently moved and moved the machine with us. When we set it back up we had an error code so I called the service department and scheduled them to come out! I was told it would be $95 and that if any parts needed I would have to pay for that. No problem I thought! Wrong!!!!!! They came out serviced the machine and charged me $425 for a yearly service contract that I did not agree to! Called them and told them I did not want that and I was told that's how it is! These people are scammers and should be ashamed of how they do business! read more

Never use this place for the maintenance!!! They came for a regular service of our elliptica, no parts were replaced, just a simple maintenance which took a technician 25 min the most. Owner of the company charged us $295 for this service. Unheard off!!!! Never again we would let this place to fool us or recommend it to anyone. BE CAREFULL! DO NOT GIVE THEM YOUR BUSINESS!!! read more

We purchased a treadmill in January and by March it had an error code. We tried to schedule service through the store and got the run around for a month before anyone made it out to service the machine. A part needed to be ordered and 3 times they brought the wrong part. It's almost July and our treadmill still isn't working. Don't buy a treadmill here. The service is terrible!!! read more

I was conned by this disingenuous company in paramus & furious with their attempts to extort me while ignoring my service warranty. you`ve been warned just as i was but decided to give them benefit of the doubt only to be burned on a top of the line treadmill. disgusted in Jersey, Thomas read more

Fitness Showrooms has provided the absolute worst customer support service I have ever experienced, bar none. I purchased a LifeFitness Lifecycle at their Paramus affiliate in March 2020. By the third week in July, 2020, it began to malfunction. On August 4, 2020, a customer support technician visited my home to determine the root cause of the malfunction and indicated the machine required a new drive belt and brake and I should expect a return call from Fitness Showroom within five business days to schedule a return visit to install the new drive belt and brake. Nobody from Fitness Showrooms made a return call for three weeks. I thereafter proactively called their 877 FIT-GYMM customer service number and was told on five separate occasions that someone would call LifeFitness to get an ETA on the parts and call me back the same day. Despite assurances to the contrary, and multiple apologies, nobody ever returned my call on any day, let alone the same day promised by the customer service representative. After expressing a great deal of frustration, during the week of August 24, 2020, a customer service representative indicated that a technician would make a house call with the new drive belt and brake between 2-6 pm on September 8, 2020. On the morning of September 8, 2020, I received a voice mail indicating that a technician cannot make a house visit until September 15. I called the customer service number and the customer service representative provided no reason for the rescheduled service call. All she could offer up was a weak apology, the same weak apology I received on the previous calls, probably exceeding 10 in total by this time. Bottom line: the Fitness Showrooms customer service department is unprofessional, uncaring, and ill suited to service a Dixie cup, let alone a LifeCycle. DO NOT PURCHASE GYM GEAR FROM FITNESS SHOWROOMS. IF YOU DO, IT'S CAVEAT EMPTOR. read more

Fitness Showrooms delivers! I worked with Dawn Solari, a true professional who is knowledgeable, courteous and responsive to customer needs without any of annoying hard-sell sales tactics. Dawn took the time to access my needs and made solid recommendations. The purchasing process was no-nonsense and the delivery process was on time and as promised. The delivery and installation team were efficient, unhurried, and provided a full demo of the equipment. The equipment products, sales and service are top notch! Without hesitation I would recommend Fitness Showrooms and it will be my go-to place for all my fitness equipment needs. read more

Consumers please be aware of how fitness showroom does business. all of your purchases are final sale. I purchased a bh treadmill which out of box the heart rate monitor isn't working the way i've seen it work on other machines. not accurate at all. gives you a heart rate way off. If its a function on the machine then it should work as meant to. First the sales person will never inform you that your purchase is final and these are very expensive equipment. they send out their own technicians who will try to convince you there's nothing wrong. Please Please Please do not shop with this company... unless you have money to throw away. read more

Have bought many items from their Paramus location. I always was given the best price I could find anywhere. Dawn is super helpful and very honest. She will always steer you in the right direction without you feeling pressure to buy. Their products are top quality and will last you many years. I look forward for my treadmill to be delivered next week and to do more business in the future. From a very satisfied costumer, Joe Lip. read more

I live out of state and was told by a resort, who's equipment I liked to contact Fitness Showroom. They told me I would find similar quality to the grips I liked without the resort/commercial use pricing. When UPS delivered some banged up boxes, Natalie (the owner) sprang into action and made it all right. Come to find out, this is a family run business and they treat their customers like friends. They go the extra mile because they know that's how you build loyalty. They couldn't have made it easier for me and I love my gel grip dumbells. They definitely made a fan of me and it will be the only place I go for equipment. While you have to pay shipping if out of state, there's no tax which partially, if not fully, offsets. I'd definitely recommend giving them a try over the local guys which I found to be marginal (over priced, limited selection) at best. If you happen to be out east and live near where they have a store...lucky you! A+ read more