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    Five Below

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    2 years ago

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    2 years ago

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    Overstock Furniture and Mattress

    Overstock Furniture and Mattress

    2.8
    (4 reviews)
    5.4 mi

    Good news-prices are reasonable, some good quality pieces and new inventory every week…read more Bad news-customer service is not up to par. We loved our selection, however we were advised there was another identical accent chair in the back storeroom that was still wrapped. We said that is great!, we don't have to take the floor model and our chair will not get dirty during the transport. When the delivery guy arrived we were shocked to see the floor model with the tears and other blemishes. (See photos) We understand the "as-is" policy but we were mislead to believe we would get the wrapped chair. The deception and mistrust leaves a bad taste. We will not be going back to this store. Please beware of deceptive practices.

    Customer service does not exist in this place. We purchased a $600.00 steel-frame, leather…read morerecliner. Within the first 60 days, the chair started leaning. We called our sales associate and were told they have a repair person on-site. Long-story short: given the runaround - manufacturer web site says to deal with retailer. Retailer says to call manufacturer. Manufacturer does not return calls. The chair is now 5 months old. It is useless to us and we'll be dragging it out to the garage. We were very pleased at first. Until after they made the sale. We like the store. They sold us a bad piece of furniture and we are willing to give them a second chance after they replace this chair. The chair is headed to our garage. It is stuck in an unbalanced, unusable state after normal use.

    Photos
    Staples, tears, chipped
    Staples, tears, chipped
    Lining punctured underneath
    Lining punctured underneath
    The chair is permanently stuck in this position and the frame is bent from normal use.

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    The chair is permanently stuck in this position and the frame is bent from normal use.

    Five Below - toys - Updated July 2026

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