I was happy when a new fast food chain opened up, it isn't often and after hearing great things about them in america i though that this place would be great, i was sadly mistaken. The burgers tasted like cheap wendy's rip-offs (I don't like saying the name of other resturaunts in reviews but this is justified). There fries were okay but NO POUTINE, THIS IS CANADA, Get Poutine or go broke lol, but seriously i cannot beleive they do not offer a poutine and the staff even said they had asked head office do to the amount of people asking for poutine. I will not be back. read more

Complete and total let down. Way too expensive Hamburgers where bland and underseasoned. Fries soggy and cold within seconds of taking them out of the bag. Interior is weird with bizarre reviews everywhere. Restaurant was not very clean in the patron area. Peanut shell everywhere with people digging thier dirty hands into the open boxes of peanuts...yuck. Mens room was a mess. Will not go back. read more

Yes it costs more than McDonalds, but Five Guys is worth it. Both the hamburgers and hot dogs are delicious with a huge range of toppings available. Fries are out of this world and servings are copious. The milkshakes are also very tasty (again a bit pricey). Service here is usually friendly and excellent. Recommend this Five Guys to al! read more

Hamburgers here have always been good to me, with good condiments selection options. The fries portions have also been generous, as reported elsewhere. I can't say I've ever been unimpressed with the quality. I can't speak to the hot dogs because I've never tried them. Maybe I'm too conditioned to soggy buns or bland hamburger from every other fast food hamburger joint, so to my mind Five Guys' meat remains a cut above everyone else (McDonald's, Burger King, Wendy's, etc.). But, and it's a big one, the prices are very high for hamburger and fries. Given that the competition pretty much gives the drink away in the combo, it seems particularly egregious when Five Guys doesn't do it. The other drawback is the speed, or lack thereof, in getting the food out. Again, I'll cut Five Guys some slack because the speeds are roughly compatible to the competition, but it sure is annoying to watch higher numbered orders go out before yours. I would love to know why that is. Lastly, the decor is minimalist at best. Ambiance is zero. The eating area has rather a "face for take-out". I mean, why stay? Maybe that's their business plan, to reduce the need and costs to clean up. So in summary: the value is only there, barely, if everything lines up for you: you don't mind overpaying, the food turns out well, and is out fast, and you plan on going takeout anyway. If any one of these things fails, the value goes out the window. Will return, but only after some time to forget these salient points. read more

Great energetic staff working nonstop, to make sure the customer has everything they need! Besides that This is one of my favorite burger joints in North America. My tastebuds were tingling the whole time while chowing down on my juicy burger. Service was great didn't take a very long time for them to bring out our orders. read more

This spot is great if you are looking for a good hot dog, or burger. Tip: I don't recommend ordering more than 1 small fry, even if there are many mouths to feed. They often fill the bag with whatever fries didn't fit in the small cup. I have seen people get dumped with more fries than anything else. The prices are very high, and there are no combos ... however if that is the price I have to pay to have them focus on making my burger/hot-dog, I'll take it. Many stores try to have too many things on the menu and forget about what they are actually good at; 5 Guys is a welcomed break from that. It's a burger place, expect great burgers, and that's it. read more

I don't know what everyone is raving about. The burgers (Little Bacon Cheese Burger) is just average - I've had better at Harvey's. Little Fries were a very generous serving, as advertised, and were pretty good. Beverage machine was not working right. It's relatively expensive considering quality and serving size. I don't think we'll bother going back. read more

What can I say about the best burger around? No other fast food place comes even close - not to mention the perfect fries that explode from the paper bag. Certainly nothing healthy but if you have a burger craving this is my recommendation read more

Pretty good but wayyyy too expensive. Only go on ocassion when im craving a really greasy burger. read more

Five Guys - Bacon cheeseburger - Burgers Near Me - Hamilton, Ontario

I'd rather eat MacDonald's I first have to say the prices here are ridiculous!!! for a cheeseburger and fries with no pop it was $15.00 I understand paying $15 for a gourmet burger, this burger was anything but gourmet. The meat is bland and flavourless and slightly greasy. The Cheese is some processed cheese product that tastes nothing like cheese. there is a severe lack of toppings for the burgers The fries were bland as well, someone may need to retrain the over staffed restaurant that salt needs to be added as soon as the fries come out of the fryer. Also that fact there are no combos, everything is "a la carte" I'm sorry paying $18 for a burger, fry, and coke is INSANE!!!!! read more

I tried this place because my Easterner friends told me it was the East Coast equivalent of In-n-Out Burger. Uh, no. Apparently they've never actually eaten at In-n-Out, which is twice as good at less than half the price. The only good thing I can say about Five Guys Burgers and Fries is that they have a wide range of toppings and give you the ability to customize your toppings, a nice feature for children and fussy eaters. However, the hamburger buns were soggy and nasty, the patties were tasteless, and the "famous" fries were soggy and cold and had clearly been sitting around for quite a while. Everything was outrageously overpriced ($15 for a burger, fries, and drink). The smallest order of fries was priced at nearly $4 and was, in reality, a portion sized for two very large, hungry people. And people fuss at McDonald's for supersizing! Low-quality, not-so-fresh food that is ridiculously overpriced. Avoid like the plague. read more

Had the bun less burger in a bowl, fries are excellent also, great tasting and a good location to get to.

It's alright. The burger is tasteless but I really like how you can get mushrooms on it. I'm a sucker for mushrooms on a burger. The Cajun spice on the fries was a nice addition. Expensive and was just ok, but I would still go again. read more

Floor are always dirty. Slipped and fell and no one ever called me back to see if I was ok. Other locations have been great. This one is always dirty. read more

Fries were really good, just like the ones at a fry stand. I suggest getting a small for 2 people because the portion is quite large. We got the bacon cheeseburger .. Pretty good but I've had better. Ridiculously expensive for two burgs, medium fries, and two small fountain drinks. $36 is pretty pricey in my opinion read more

So I created a Yelp account just to leave this review. I went to Five guys for the first time on 02/09/2016. I walked in and luckily didn't have to wait long, but I was a little early for the dinner rush. I looked at the menu and saw Bacon Cheeseburger for $9.50 (ish) I thought that was pretty reasonably priced for a combo so I ordered that. The girl taking my order asked if I would like fries and a drink with it. I thought, "Of course I do, I'm ordering a meal aren't I?" but just said yes please and ordered a regular drink and a regular fry. After my order was wrung in she told me the total was $18.50(ish). What???!!!! $18 for a burger and some fries???? I thought to myself this is going to be the best burger you've ever had... so I reluctantly paid and thought I was treating myself. Got my meal a few minutes later, not a super long wait, and sat down with it. I opened the bag to find a mountain of fries (as described in other reviews) I dug through them and found my burger at the bottom and opened it up. It was fair sized, not the biggest burger I've had but not small. The burger was delicious, homemade patty (I think) that was very juicy and had lots of cheese and bacon on it. But I wasn't amazed by the overall meal. The fries were the worst fries I've ever had, very over cooked and no flavour. How do you screw up fries? I through out probably a full pound of fries. TLDR: It was a good burger for a ridiculous price. Plain looking restaurant (almost grungy). Oh ya. DON'T ORDER THE FRIES! read more

The best fries ever. The wait can be long at times but that's because it's a popular place. I absolutely love the decor and NY feel. The food is amazing and the staff are very friendly. read more

Went in to this place with pretty high hopes. I can see why some people were complaining about the cost because everything is separately ordered. For $30 plus dollars we expected some really good burgers. They were busy but efficient and we did not have to wait long. The big complaint was this...first off, we got our bag and we were going to sit and eat but when we opened the bag there were fries EVERYWHERE.it was as if there were no container and they just dumped the fries into the bag. Our burgers were underneath and because they were cajun fries our hands were became so messy trying to get the burgers out. I think it was VERY inconvenient and annoying that it was given to us that way and whether or not that is how they do it there it is just wrong. Is it difficult to have proper containers to fit all the fries so they don't get everywhere?? We asked the worker of they had a container and they gave us a soda cup..she was sweet and it wasn't her fault but really..a soda cup? Secondly, we went in thinking we would sit and eat but how could we? There are no trays not even disposable plates. Just napkins? That is unsanitary and inconvenient. We decided to just drive home and eat so we could actually eat like normal people on plates. Now because they dumped the fries in to the bag, the oil was soaking into the bag and the bag started ripping. You really need to fix your approach. The burgers were good (hence the one star) but not good enough to return. Tip: look into getting the appropriate containers. What a disappointment. read more

The food is consistently good, but the customer service I received while placing my order there tonight was absolutely unacceptable. The cashier (Tabitha) was extremely rude, unwelcoming, curt and miserable. I would avoid this location just because of my experience with her. read more

Overpriced burgers, however they were delicious and their fries were good too. Best thing is their unlimited peanuts which they offer in buckets and you can just sit there and eat to your heart's content. :) read more

I've been here a few times for a burger (single + bacon + cheese + ketchup) and fries. Each time it has been an experience. The fries are interesting, the peanut oil gives them a unique flavor. You usually get a bag load even with the smaller order. The burger isn't about size; it's not a large burger at all, especially if you get the single. It also doesn't really look that good; it looks like an ordinary burger crumpled up in tin foil. The point is, when you taste it, those things don't matter any more. read more

Never go in when they are busy. It took 15 minutes for my take out order. When it finally came, the hamburger was not what I ordered, and quite tasteless, The fries were soggy and I was given a small, when I ordered a regular size. I should have checked before I left the store. But that would have meant a longer wait as they re-made my order. read more

Mixed feelings here, I appreciate that the fries are fresh cut and the burgers are a step above any regular fast food restaurant, however, I have two issues; mainly price and portion. On our last visit we bought two hot dogs, pop and fries and it was way over twenty bucks and I couldn't believe it! The fries were a huge portion but the dogs were tiny and soggy. They sat on the counter dressed for over five minutes before the dog was done and then wrapped in tinfoil which made the bun sweat, which was already soggy from the condiments. Our fries were hot at first but not crisp, they sat in a bag waiting for the hotdogs and literally wilted, lol. I would have asked to have it all remade but there was a line out the door and didn't want to wait again for what I assumed would be more of the same. On the other hand, the burger I had on my previous visit was much better, bun was soggy of course, but great toppings and real meat! My husband and I probably won't be returning unfortunately, costs too much for what is ultimately just fast food and I'm turned off now. read more