Came with the boyfriend for a quick meal about a month ago. We ordered a bacon cheeseburger, fries, and a drink. We were served quickly and ate at the establishment. Unfortunately we both became very sick about 30 minutes after. We let the restaurant know and they checked the restaurant and kindly made it right. The store manager at ka makana was extremely friendly and treated us with respect. We were surprised at how kind they were and understanding in the matter. Will definitely recommend this establishment! read more

A little hamburger is starting to become my favorite. Fresh ingredients, juicy beef, and a soft bun make the perfect burger. Quality comes at a price, and that's fine with me. Five Guys make a satisfying product. I also like the shakes and fresh cut fries. read more

I've eaten their burgers years ago but tonight I asked the kids to grab me some fries & it was disgusting, soggy & the oil from the fries leaked out of the bag! It was drenched with cooking oil! Thanks for showing me an example of what can lead us to a heart attack. I won't eat fries from now on. read more

Five Guys - Burgers Near Me - Kapolei, Hawaii

Everything you heard about how good five guys is is true. Only reason I didn't give them five stars is price and value. It's hard for me to pay $11.99 for a Bacon Cheeseburger, $4.39 for a small fries, and $3.29 for a regular coke at a self serve. My three buddies and I stopped by after golf this past Tuesday ordered four burgers, three fries, differing sizes of sodas, and $75 later had a very good meal. Burgers were hot and fresh, so were the fries which we piled onto the middle of the table to share, and sodas were soda. Over all the food was great, five stars, service ok, three stars, and the floor layout, spacing, & Covid controls were adequate. Maybe the masks didn't allow the counter help to appear as friendly and welcoming or perhaps because it took too long and required two different people just to get packets of salt, and although they were efficient in making the food, I got no personality or sense and welcoming from the staff. There was both indoor, which we chose for the AC, and outdoor seating at what looked like half capacity. Nice side note the mall free charging stations so my electric car was happy. So bottom line, yes I would go back again, probably order the same and share fries, and get my car a free charge. read more

Food was great, however, the price was high. I guess like everywhere else it was the norm.

Five guys Kapolei was the place to be at today. With the weather being so hot out here, it was nice to stop at kapolei for a strawberry Oreo shake. Walking in I didn't expect much from a fast food place, but the staff were really great, every worker greeted me with a smile and said hello, after I ordered my shake they asked if I would Like any fries with my order. I'm really glad I stopped. Awesome team at Kapolei Five Guys read more

Five Guys - Strawberry Oreo shake - Burgers Near Me - Kapolei, Hawaii

There was a lot of hype with this place opening a while ago, and it was branded as a "must try." Well, finally did and, unfortunately, it left much to be desired... We wanted simple so we ordered two Kosher Style Hot Dogs and a serving of the Five Guys Style fries and Cajun Fries. The hot dogs came in at just about $8.00 each. A bit pricey at first glance, but considering current prices in this economy and the reputation of this place, I figured it would be worth the money. Not quite. The hot dogs were run of the mill hot dogs, like the ballpark franks you can buy in the local supermarket. Nothing special. I was told after ordering that they ran out of hot dog buns, so asked me if a hamburger bun was okay. Sure. At least the line cook sliced the dogs to fit the bun (butterflied and then cut in half), so that was nice. It had a nice grilled flavor, but, again, nothing special. Also, it was just about the size of a supermarket bought wiener. That hot dog, overall, was a bummer. The fries... they were both overly salty. When I mean salty, it was SALTY. That was for both the Five Guys Style and the Cajun Style. Speaking of the Cajun Style, it tasted like it was coated in cajun seasoning from the supermarket, but, you guessed it, saltier. Also, the orders of fries were both soggy upon being given (I sampled some right after getting it) and it tasted as if it were cooked in oil that needed to be changed. Overall, the hype was just that - hype. Must try? No. If you have a hankering for something different, or expect your taste buds to be wowed, get that out of your head before you go. Temper your expectations and expect to pay more for something that is at best, ordinary, or even underwhelming. Unfortunately, I would not recommend this establishment to family or friends. Caveat emptor. read more

Five Guys - Kosher Style Hot Dog and Five Guys Style Fries - Burgers Near Me - Kapolei, Hawaii

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MADE TO ORDER, absolutely fresh & absolutely delicious! I'm a predictable bacon cheeseburger type of girl (with all the fixings, minus the grilled stuff). Buns hold up really well to how much is stacked inside of it. The Cajun fries are always hot, fresh made & well seasoned. Top it off with one of the milkshakes, yum! The only downside is that it's a bit pricey for "burgers" so it's definitely a treat when I stop in. Service: always friendly and quick on their feet. Food gets out at a decent time. There's seating inside but if it's full, tables are always available outside (shared with ka makana alii food court). Definitely one of my favorite places at ka makana alii. read more

Five Guys - Burgers Near Me - Kapolei, Hawaii

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I wanted a strawberry shake for lunch so I decided to go to Five guys at the mall. The cashier (I think her name is Mia) was so friendly when she greeted us and took our order. I'll definitely come back for another shake! read more

Honestly i don't know what the hype about this place is. I thought the food was okay but not mind blowing. What's mind blowing is the prices for what you get. I mean I got a little bacon burger, little fries and regular drink and it set me back $16. It's little because that's what it's called on the menu. But for that amount of food and the taste and quality, heck I think there are alternatives for half the cost. But if you need to go here then you should consider the shakes since that's what they are known for. The burger i had was pretty darn good but not $7 good. read more

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Great fresh made burgers! We love the Cajun fries too, but great burgers, no mess no fuss straight simple menu! Good job.

No taste and pricey for what you get. Teddy's hands down so much better but we were at the mall and wanted a burger. The hamburger lacked any seasoning or anything special. There's grilled onions and tasteless mushrooms. I'd describe it as juicy but boring. Suggest the little hamburger which is just 1 patty. It's more than enough. The regular burger is the same size but 2 patties. read more

Five Guys - Burgers Near Me - Kapolei, Hawaii

Ok. I may be old. But I did hear of Five Guys burgers before and all the hype. But really, who are they? we ended up at Five Guys burger by, oops because Kua Aina closed down. I think Five Guys burger is over rated, to say the least, it's very pricey. The burgers are nothing special, but you can add all the "extras" at no additional charge, (I think you should) because the burgers are not cheap!!!! The fries were really, really salty. I think the best part of the meal was the soda and the fancy soda machine. There are better burgers out there. Teddy burgers, W&M burgers, but for me, it was worth the try. read more

Five Guys - Very salty fries - Burgers Near Me - Kapolei, Hawaii

Dine in | Lunch | $50-100 Terrible service and they messed up my order! If I wanted to get a messed up order I would have went to KFC! The manager is very unaccomidating!! I will be sure to tell all of my associates that this place is horrible! read more

My first Five Guys experience was in Philly a few years ago, but I was eager to give my tastebuds a refresher. This is Hawaii's second Five Guys location with the first being in Mililani. Supposedly they're opening 8 additional locations across the state, but I'm pretty sure they'll all be on Oahu only. ATMOSPHERE: This spot is conveniently located on the exterior of Oahu's newest mall, Ka Makana Alii, with quick access from the parking lot. The inside has a few seats with a few umbrella-covered tables outdoors. MENU: Burgers, hot dogs, sandwiches, milkshakes. FOOD: Cheeseburger - $10.39. Pricey but you get its unlimited toppings. I had no idea that this was a double cheeseburger until I opened up the bag. I was wanting a small snack not an entire meal! Oh well. I got mine with mayo, pickles, grilled onions and mushrooms. The burger was good! Big, juicy and really non-fast food-tasting. Fries - little $4.19, regular $5.69, large $7.89. Available in Cajun which I got, and Five Guys Style which I have no details on. Wow, my ala carte meal is sure adding up at this point! My "little" size was anything but. It's a huge cup that's good enough for two to share, this coming from a guy who always orders large fries if possible, which I couldn't finish. The seasoning had a nice herby kick to it but wasn't spicy at all. Soda - regular $3.29, large $3.69. I think refills are free, though I didn't see any signs nor did I get scolded for doing so. Grand total for just me was $18.71. Pricey for a casual-fast spot, and almost similar in price to a traditional restaurant. SERVICE: Christian was the smiley and friendly guy who helped me. Food delivery took about 8 minutes at non-peak time. TIP: "Little" on their menu means regular. Don't be fooled by thinking they're kid sizes. OVERALL: Simple menu, good burgers. I'm not sure if they'll make a go on Maui as the market and mentality are way different than Oahu. But, I'd support you lol! read more

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I got the Little Bacon Cheeseburger with mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, and ketchup. It's pretty much all of the free toppings listed in black except the mustard. The burger with the mix of toppings was awesome. My husband doesn't eat meat and opted for the grilled cheese sandwich. You can't really mess up a grilled cheese sandwich. It's two pieces of bread with a slice of cheddar cheese in the middle. He didn't think that it was worth it for $5.99. The fries weren't my fave. It was the thicker variety and wasn't too crispy. They need to fry it longer. It was my first time using the malt vinegar on my fries with the ketchup. I liked it. Their milkshakes are so good. It's creamy and not overly sweet. I got the salted caramel and loved it. They also offer complimentary roasted peanuts. It's in a huge cardboard box. You can just help yourself. What's my verdict? This place is highly overpriced. I paid $27 for a little burger, grilled cheese sandwich, fries, and a shake. I'm giving it four stars because I like the burger and shake. There are other burger joints that are better and cheaper. read more

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Cashier aunty on 8/3/24 at 7:42pm was the sweetest, the service made the burgers and fries taste even better. Receipt says Tammy but I'm not sure if that was her name read more

I have been to Five Guys before, but havent been in a long time. Yesterday, i finally tried Five Guys again. And I remember why I bypass this place when I come to Ka Makana Alii. Let me just say my burger was really good. Cooked perfectly, my toppings paired perfectly to my taste buds. BUT, i spent way too much money for 3 orders of burgers. There was 3 of us. Each burger averaged at least $10. They have little burgers which is just 1 patty, no different in size. (Because I was thinking like a mini burger) and the regular burgers have 2 patties. After burger + fries + drink of 1 order came out to $16 (sixteen dollars)!!! Thats too much for 1 order. Anyways, we ended up spending $55. I see a lot of reviews stating price. I dont blame them! Their right. After yesterday. Ill continue to eat here but on a yearly basis. (; read more

Five Guys - Burgers Near Me - Kapolei, Hawaii

The worst Five Guys in the world!!! OMG! Everything was cold! The bun was old and far from fresh. The burger and fries were cold. What a disappointment and waste of calories. Where is your pride? read more

It's 4:36 on the 11th and I just finished a pretty good burger.. But let me tell you about there service. Every employee was dope; quick & efficient! Stay groovy. read more

Third Five Guye I've been to in Hawaii. All these years having their restaurants in Hawaii and my complaints are still the same: WAY TOO EXPENSIVE and WHY ONLY WELL DONE? For real....5 burgers, 3 drinks, and fries....$71. SEVENTY ONE DOLLARS. Also, they have signs al over the store: Juciest burger; Done your way.....How can it be juicy yet cooked al the way through? You're a BURGER JOINT for goodness sake! You've been here for years already. LOWER THE PRICES and GET MEAT YOU CAN COK RARE AND TRAIN YOUR COOKS TO COOK IT. I'm sorry man....if I'm paying $16 a burger and I want it rare....DO IT. It's a good burger....don't get me wrong but for the price and only cooking the meat well done, not worth it. So why do I keep coming? My family likes their burgers cooked medium to well. Even they'll agree too though that it's way overpriced. If I had to come here just by myself, that's a different story. read more

Five Guys - $16+ and ONLY served well done. - Burgers Near Me - Kapolei, Hawaii

My family and I have always loved 5 guys, we've been coming here for years. Generally every Sunday afternoon right after Pastor Harold's sermon. I've always got the best service and always give them a nice tip. However these last few Sundays I've gone, I've gotten terrible costumer service, and my buns were always soggy. My little girl is a vegan and doesn't like anything on her burger except for the bun and cheese, but they gave her a patty and she was distraught. Anyways not coming again time to find a new burger spot :( read more

We can blame the flu for everything but service and great warm tasting food should not lack. The hamburger bread is very cold! The store is EXTREMELY cold so your food gets cold. The fries are stale and dry and the peanuts too. Sorry but I will not waste $80 dollars on cold food at this restaurant again. read more

This was my very first time trying Five Guys! I have to say... it was good. A lot of the tables were left somewhat dirty from previous patrons, but for the most part, the place was clean. It was noon-ish when we went. I guess, being that it is a weekday, it wasn't busy. On one end of the place, there were two workers (one in a black shirt and the other in a red shirt). A lone male worker was behind the counter. He was very polite and took the time to explain their menu and how to order. After taking our order, he went to cook! The other two...just stayed seated. I guess, they were on lunch or a really long break. More people started to come in... a family left because the poor guy couldn't run back and forth between the grill, the fryer and the cash register fast enough. The other two...just kept sitting and talking. Ugh!!! We got our food... it was delicious! I would've given this place 5 stars, but it really bothered me that the poor guy was running around like a chicken without its head... and the other two workers didn't even make an attempt to help him. Gave the place 4 stars - just because that guy really busted his okole to do everything! It was only after two other families came in that the other girl in the red shirt went behind the counter to help. The one in the black shirt - either stayed on her laptop or FaceTimed her friend. If she was a manger, boy... that just looked bad. After we finished, I thanked the guy for making the burgers and fries great... and told him that his excellent ability to multi-task and provide customer service did not go unnoticed. That guy totally deserves a raise or a promotion!! read more

Food overpriced likely due to Bidenomics, so don't blame the bisiness. However, the quality of the food should be proportional to what you're charging for it. Service is what you expect from a fast-food venue. read more

My rating is 3.5stars. My first time trying Five Guys was in Florida and I really liked it, tho I was never really a burger eater. Now Five Guys has made its way all the way to Hawaii, and I knew pricing could be quite different from the mainland. My husband and I both ordered little bacon cheese burgers online, and customization was pretty easy. The price....$20 dollars! Fortunately we had coupons so we didn't have to pay full price. Our burger was good but not good enough for being $10 each. The customer service was actually really nice to my surprise. The store was clean. Maybe it is because I know how much they cost on mainland, I would go back if the price was bit cheaper. read more

The Service was horrible. We waited 45 minutes for one burger and fries. They had five people behind the counter. They charged us for a milkshake and collected they money but neglected to tell us that the milkshake machine wasn't working. Then we Had to wait another 10 minutes to get the charges taken off of the receipt. . There wasn't that many people waiting in line, Not sure of why everything was moving so slow. My husband was extremely upset and we will not be coming back. read more

I am actually quite APPALLED at the way this restaurant is handling the COVID-19 safety precautions. I watched a guy lean OVER the safety glass breathing and talking over all the food being prepared. This man was NOT wearing a mask, but did the employees correct him? No. They continued to talk to him and joke around with him. I called the workers out saying "I hope none of that food was mine since you allowed that guy to breathe and talk all over everyone's food being prepared." One if the girls sweeping gave me the dirtiest look I have ever received and the guy who was talking to this mask-less customer told me "none of it was your food". This NEEDS to be addressed by the owner and I am seriously contemplating on contacting the department of health about this. I am just so disgusted. I wish I took a picture. This happened on June 28th 2020 @ 350pm-ish. BEWARE IF YOU DECIDE TO EAT HERE CLEARLY EMPLOYEES DO NOT CARE ABOUT CUSTOMERS HEALTH. GROSS. read more

You don't need a large fries for two people!! Lol I haven't had Five guys in over a year and forgot how big the fry serving is! I now understand why it's $8, the funny thing actually is that the fries are the best part about five guys. Ordered curbside pickup, super easy process. Food came out nice and fresh in a timely manner. Service was limited which I mean is kinda what we're going for so I have no complaints about that. Why the 3 stars? Well, besides the fries being the best part. Get the Cajun fries btw! The burgers were just subpar, I mean It really is just a standard all American burger with all the toppings you want. You would think that with the abundance of toppings, you would get some good flavor as well. If you break down the burger to just a simple buns, beef patty, maybe cheese. The burger patty itself is kinda bland, and I honestly think they purposely under seasoned because they think that with the added toppings you'll be layering on more flavor. So ya know it's better to not be salty vs being too salty to eat right? Idk maybe that's just my benefit of the doubt, maybe there is a reasoning to this. Honestly, a little bit of salt and pepper on the beef itself could go a long way. And I think that's what It desperately needed. If I had not put bbq sauce on my burger there would be no flavor. You pretty much get hypnotized by the amount of toppings you can put on your burger before realizing that the core of the burger wouldn't be able to stand alone. The buns are the classic sesame bun, It could probably use a good toast so It doesn't get too soggy too fast. Although the fries were good, I wish they were fried just a little bit longer so they were crispy. We had a lot of soggy fries. Two little burgers and a large fry put us at $25. Pricey? You could say that, but we live in Hawaii and everything is pricey lol. I mean for the flavor, I just wish I could get a little more out of It. I don't mind paying the price for a really good burger, but make sure it's actually really good!! Not sure when I'll be back, maybe just for the fries next time. read more

For the price and craving for a fatty, cheesy, meaty but not to messy burger this is the spot. It's what I'm expecting from a fast food burger franchise. Come on people wake up this ain't cuisine 5 star rated burgers. I never take for granted a burger joint with real hamburger meat when I'm starving and rip through it fast. If I wanted a beautiful burger I'd probably go to Waikiki where they dress it up with umbrellas and Gucci or something, come on man let's keep it real people.....Geez. read more

To be honest I love Five Guys I truly do and I would normally visit the Pearlridge location and they provide pleasant service. And tonite we decided to visit the Kapolei location and I must say I was extremely disappointed. From ordering to pick up, the staff was very unpleasant and unfriendly. The experience there was definitely not good at all. I received my burger and fries and it was just messy, the fries were all over the bag which greased the paper bag down to where the oil was all over my son's clothing. The staff didn't make me or the other customers feel welcome; I just wanted to get outta there as soon as I got my order. Oh and there was thank you also, they pretty much just called out my number once my food was done and when I picked it ip I had to wait again for my shake which also had no acknowledgment. It was all just terrible. read more

Saw a Carl's Jr. commercial last night and wife and I started craving for a big, juicy burger, so we decided on Five Guys for dinner the next day. All day at work, all I could think about was the Bacon cheeseburger from Five Guys. I even skipped lunch and didn't snack. I rushed home, cutting off at least five cars on the freeway. Soon as I got home, we ordered our food via one of the delivery services. I couldn't wait for my bacon cheeseburger with lettuce, tomato, pickles, and bbq sauce. In just under an hour, the food was delivered. Finally! I was salivating as I opened the wrapper and...whatdafuq?!?! No toppings. No lettuce. No tomato. No pickles. I look over at wifey's burger. Everything she orders is there. I look at the receipt. Sure enough, says lettuce, tomato, pickles, bbq. Man, what a letdown. And the "cherry on top": my banana shake is a banana juice. I know that's not really their fault so I'm putting this on them anyways. Moral of the story is best left to my wife, who said, "Shoulda ordered Teddy's like I said, fool!" P.S. The 2-star rating is because I couldn't give zero and I added a star for the Cajun fries. read more

Ordered take out for the FAM, returned home all jazzed to eat our meal: ordered bacon burger...got served WITHOUT bacon!! Ordered two other burgers with grilled mushrooms and onions...no onions and mushrooms on BOTH burgers! We gladly paid the higher than usual price and got sold on "ALL burger toppings are FREE"; but, we got jacked in the end! C'mon 5-Guys...do better! read more

Order# AAAJ7JL4ACBR. This is actually my bfs bacon cheeseburger that cost $11.99. Im not sure if it's visible enough but this doesn't have cheese or hamburger. I'm just out of words. How disappointing. read more

Five Guys - It's supposed to be Bacon Cheeseburger - Burgers Near Me - Kapolei, Hawaii

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Listen up Y'all! Big shout out!!! The fam and I were craving a nice juicy burger for dinner so we ordered takeout from the kapolei Five Guys! I had the pleasure of talking and placing our order with Jonathan Smith. He's such a nice guy. After talking to him for a few minutes we made a connection like one of the homies and all I was doing was ordering some food to eat. Can't thank you enough Jonathan and the burgers were so satisfying, thank you Five Guys best on the island for quality food and superior customer service!!!! read more

Five Guys - The LEGEND...... - Burgers Near Me - Kapolei, Hawaii

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Chronicles of a Pescatarian: EPISODE 1 #1 of 2018 I know what you may be thinking. A pescatarian at Five Guys? Let me first preface this review by saying that this is based on an experience prior to my lifestyle change, when I was still munchin on juicy burgers made with meat. I decided to make living a healthier lifestyle a priority in the new year (along with the rest of the population), but I took it to a new level of commitment by omitting red meat, chicken, and pork from my diet. On the last few days before the new year rolled around, I decided to go on a meat eating spree. That's where Five Guys came in. NYE, my hubby and I visited Five Guys in Ka Makana Ali'i for lunch. The café isn't very large but the outside seating gives diners more options to eat alfresco when it's not 90 degrees in the Kapolei heat. We both ordered the smaller sized burger (only one patty) and shared a side of fries. Just a heads up - everything is ala carte so your bill adds up quickly! Two small burgers, a large fries, and two drinks ran us $33! The service was quick, and the cashier was friendly. The burger was my very last taste of red meat before the new year, and it was cooked to perfection! There is something about the simplicity of their sandwhich - the "no frills" grilled meat and toppings make Five Guys my #1 for a fast food burger. read more

Five Guys - Cross section of my Little Bacon cheeseburger - Burgers Near Me - Kapolei, Hawaii

Came here since I heard they are popular for keto. Ordered a double bacon cheeseburger, no bun with jalapeños, grilled onions and tomato and in a lettuce wrap. They give aloooot of lettuce, and noticed that the juices from grilled onion leaked through packaging. It was good but I had better ones at other places for cheaper. I was still hungry after and it cost me over $12. read more

Five Guys - Burgers Near Me - Kapolei, Hawaii

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The gentlemen working here on July 23, 2020 during the night/closing shift are absolutely amazing! With all the other eateries around KMA that close early, we decided to go to Five Guys since their "OPEN" neon sign was still on. Although they were closing, they still took our order and allowed us to dine in! They were in such good spirits too; dancing around while they cleaned and cooked our last minute order! I may not have gotten the names of these guys, but they know who they are, & I hope either their manager, or they themselves read this review! Thank you guys for making my night; we truly need more people like you guys, that live & serve with such aloha! :) read more

I feel a moralburger (yes I made that word up) to update my previous review to not only reflect this great burger establishment, but to also hopefully counteract the negative reviews that I just can't wrap my head around. I understand everyone has their own opinions, but it seems the big complaint from everyone is the prices. Although I agree the prices are pretty outrageous, even for a chain, I feel their burger are far superior to any others on the island...especially Teddy's. I, too, have had the pleasure of enjoying this and many other mainland burger chains prior to moving to the island about 20 years ago. I am a self-proclaimed burger connoisseur. Even on the mainland, I would drive an hour one way at least once a month to enjoy a mouth-watering Five Guys burger. So, suffice to say, when I did finally make the move to Hawai'i, one of my first orders of business was to find a great burger place. For years and years, nothing could satisfy my burger palate (including the state-loved Teddy's) until I discovered Kua Aina. Then for years I would make a weekly trek from Ewa to Haleiwa just for their goodness. Then alas! A Kua Aina in Kapolei! And then...Five Guys in Mililani! And now...all Kua Aina locations have closed except the Haleiwa location and now there is a Five Guys right here on the edge of Ewa in Kapolei. SO...finally, after all these years, I can finally say that my craving for amazing burgers on the island has finally been satisfied. Parking seems a plenty, that is, until The Cheesecake Factory opened up across the lot at Ka Makana Ali'i. Now it's a wait game...unless you feel like getting your cardio on before and after your meal...which is not a bad idea in my burger-lovin' case haha. The hours work out great for my night-owl self: they are open until 10pm. As of late, I have also been utilizing their app and ordering my burger and shake just as I like it so it's just about ready when I arrive! In their defense, they don't cook your fries or make your shake until you arrive so your fries are fresh and your shake is not melted!! The staff lately has been superb...excellent service, great attitudes, and the restaurant has been pretty spotless! So yeah, despite the steep prices, I love this place and vouch for its amazing burgers and shakes! The fries can be hit or miss but hey, I come for the burgers anyway. I hope more people try to look past the sticker shock (as with most chains here in Hawai'i) and appreciate this burger goodness for what it is: a flavor explosion in my mouth!! read more

Five Guys - 2017 Holiday hours - Burgers Near Me - Kapolei, Hawaii

I had the Cajun fries and peanut butter shake, did not disappoint. The large fries are gigantic! Both were very delicious!