One of the best Five Guys in the area. I have always experienced super friendly and attentive staff, a very clear dining area (no random peanut shells on the floor here ), and excellent food. TIP - Most Five Guys locations are on the cash back Upside app (https://www.upside.com - my referral code is TROY3443 ) read more

Five Guys - Burgers Near Me - Washington, DC, District of Columbia

See all

The service here sucks its a shame because I love Five Guys food, especially the fries, and as a African American male in this area from California in Washington DC what looks like to be a predominantly African American area me and my son were treated really racist by this Hispanic manager of all people not not cool at all I may never eat Five Guys again !!! It's time for people treating us any kind of away our money is green also So all I bought was some fries SMH!!!! read more

Five Guys - Receipt - Burgers Near Me - Washington, DC, District of Columbia

I've been frequenting Five Guys for years, in many places. I like their burgers and fries. This one's the closest to me, and reliable. I think that the way Five Guys notes where their food comes from on a whiteboard at each location is a nice touch. Just recently, the town of St. Anthony, Idaho appeared on the whiteboard at my Five Guys. It meant, of course, that the fries being prepared that day were potatoes from there. Well, about a million years ago, I got invited to St. Anthony by a friend. I'd never heard of it, much less ever been to Idaho. My friend has an aunt and uncle who live there, and I got to hang out with them for a while. We all went swimming in the Snake River. It was superb. So, thanks, Five Guys, for a pleasant trip down memory lane. I favor the fries at the Five Guys chain because they're cooked in peanut oil. There's just something about potatoes being deep fried in peanut oil that makes them sing -- particularly Idaho russet spuds. And Five Guys only serves Idaho spuds: that's a fact. Maybe you'll even get to eat some from St. Anthony someday. You never know! read more

See all

The staff who is at night has a beard and a beard, it's the worst night, he knows how to serve the clientele, I asked him for a product and he gave it wrong and he didn't want to change it for me, it came out with rudeness read more

I came here after a super long day at work. Since I skipped lunch ch entirely, I really needed lunch and dinner in one. I already knew that their burgers are the hugest in town, and the pack a gazillion calories, hence the reason why I came here. I decided on just the regular hamburger with lettuce, tomatoes, those jalepeno peppers, and ketchup. I struggled to decide if I should also order fries, and after a few seconds I added the regular fries. With the small fountain drink, I was looking at nearly $20.00 which was OK because I only venture off-course with my calorie goals once in a blue moon. I am so overjoyed that they brought back the free peanuts, because I think that they took those away during the pandemic. The cooks jumped right on my order so there was really no wait. I can't wait to get home and finally put something in my stomach! read more

Five Guys - Burgers Near Me - Washington, DC, District of Columbia

See all

Walked in and a young woman behind the counter acknowledge me and my nephews with a bright smile and welcome. While we waited for our food, she was extremely pleasant and positive. She brightened my day beyond anything I would expect. my mom is in the hospital; I just left from visiting her and to walk in to that kind of positivity and warmth was real nice. And my burger is perfect. She went above and beyond and I am thankful and grateful. read more

Excellent experience. These burgers are as good as I make at home and therefore better than any other restaurant from DC to Estes Park. The workers are very friendly and patient. The self serve soda machine worked very well. The bathroom was clean and didn't smell bad. Come in for a quick bite of the best burgers around. read more

The food is what one would come to expect from Five Guys: Hot, fresh, juicy, slightly greasy deliciousness. But what really sets this place apart is the staff. They are so nice! Not exactly what I expected in this neighborhood, but a pleasant surprise nonetheless. I ordered a cheese burger and fries and they hit the spot! The burger was thick and piled high with all of the toppings I requested. It was so delightfully messy to eat... I'm glad I took it to-go. As usual, the fries were easily enough for two people...and that was just the "little" size. My order was prepared much faster than I expected and they sent me on my way with a smile. This is my new favorite spot to get my burger fix. read more

I used to really, really like this Five Guys. Lately, they have declined, and what happened today is just about the last straw. When I walked in, there was only one person ahead of me - the place was not packed, at all. But after waiting 10 minutes, I went to see what happened, since they were calling numbers far after mine. THEY COULDN'T FIND MY FOOD. I gave them the receipt to make a new burger. When it was done, I then rushed home. When I got home, I opened the wrapper only to find THE TOP OF THE BBQ BOTTLE BURIED INSIDE! God only knows what would've happened if I had bitten into that. From the concern of dirt & germs on the outside of the top, to the hard plastic, and whatever else could find it's way inside a burger wrapper, I have completely lost confidence in what used to be one of my favorite spots. read more

Five Guys - The top to the barbecue sauce: buried inside my burger. I did NOT order that!!! - Burgers Near Me - Washington, DC, District of Columbia

Walked to this location on a nice Spring day to grab food to go. Ordered a veggie sandwich with no cheese, regular cajun fries, and little cheeseburger. The female at the register asked me if I wanted cheese on the sandwich and I stated clearly no -- no cheese. She said was pleasant, repeated the order and I paid with my card. We wait 5 orders for my food to be called, grab some napkins -- and head home. I walk home, fries smell great, open up my sandwich and immediately noticed melted cheese all over my sandwich. What a way to spoil the evening. I look at the receipt that shows no indication of cheese on my sandwich and look to call the store. I have to look up the number because its not on the receipt (its listed as 000-000-0000 rather than inputed properly) and I call the store. The "manager" answers the phone and I explain the issue to include the major inconvenience it is to have to come back to the store having walked to and from already. I explained that I now have to exhaust my time and gas to fix a problem that should have never occurred. I then asked him if he could just refund the sandwich over the phone and he said because it was with a card I had to come in for the return. Now, note, if it was with cash I would have to come back too! I told him that its not fair I am being inconvenienced and no way compensated for their mistake and he says,"When you come in I will remake your order and refund you money." I agree and asked how long will he be there and he said the rest of the evening. Before having opened the veggie sandwich, I placed the fries in a bowl for me and my daughter to share. So having been told to bring back the order, I got the brown bag OUT THE TRASH, poured the fries in it and tossed the sandwiches in and went back to the store. I get to the store and tell the guy at the register I am here for a refund and for the order to be remade. The "manager" is behind the grill, overhears and asks "How many veggies?" Now --- he doesn't come over to grab the receipt. He doesn't come over and apologize for the mishap, he just asks "how many veggies?"...Now how would he even know how to make the sandwich without coming over and getting the order?! This is the same attitude and lack of attention to detail that screwed it up the first time! So I proceed to reading the order and he says he's only replacing the veggie. Now I am pissed. Thats not what you said on the phone. My order consists of 3 items. You never said you would just replace a sandwich. I could have come another day to get $5 refunded for the sandwich! On the phone I originally asked how to refund the SANDWICH and showed disdain for having to come all the way back for just the sandwich so he offered to refund and replace the ORDER. So he says he's not replacing the order so he will just refund the whole thing with the same nonchalant attitude he had from start. So I ask for the district manager name and he can't give it to me. I ask for the corporate number and he says I can look it up at fiveguys.com. Really? Is this how Five Guys train managers to act when they mess up orders? Is this how you respond to PAYING customers who want fair resolution to a problem the STORE created? This "manager" refused to give me his name and laughed at my frustration and said "have a great night". Well, people -- I would not patronize this location. They are unprofessional and the whole time, this manager is back in forth with the register and the grill -- with no gloves. I will NEVER go here again. I called there 24 hrs customer service and requested a call and will followup with corporate. This "manager" needs to be demoted. A former frequent customer is now NO MORE. read more

Five Guys - Messy Veggie with Cheese - Burgers Near Me - Washington, DC, District of Columbia

See all

Im not sure why people eat at Five Guys at all. Their burgers leave a lot to be desired. Not juicy. Kind of hard. But this particular location is clean. The workers are nice. I always order online ahead of time because this location is a tad slow. But you get what you expect from Five Guys. read more

The two stars were definitely for the food....But his place is by far one of the worst customer service experiences I have ever received. I came here after the Five guys in Maryland was having technology issues. My friends an I ran a special Christmas event earlier that day for some of the inner city children, and needless to say we were tired and very hungry. After having to go through the first Five Guys, we had hoped to have some kind of relief. We were greeted by a very rude woman who obviously didn't want to be working there. She took my order, a milkshake and some fries, and then that was that. My friends all took their orders and that was that as well. My fries came out in a timely manner, but my shake? fifteen minutes later AFTER asking them where my milkshake was I got it. No one had even started the shake! They had completely abandoned the milkshake station. And I am JUST GETTING STARTED!! Mind you my friend ordered her milkshake right after me, and her shake didn't get done. 15 minutes pass (thats when I got mine). 20. 25. Y'all, THIRTY, 3-0, minutes later she got her shake. But please do take note that this was AFTER her husband looked back at the counter staff ready to pounce at the clearly careless crew! But I'm not done. I decided I would go ahead and buy a burger. I had already paid a hefty price on fries and a shake (well over $10). So why not pay an extra ten for a cheeseburger. It's Five Guys. I wish y'all could look at me as I type this: I walk up to the counter ready to order, a younger, light skinned guy with a ton of hair LOOKS AT ME, not doing ANYTHING, and I'm just standing there waiting for him to say something. He just looks down and spins on his heel, looking for something else to do. Did I say something? Was I ugly? I smiled the entire time. Maybe I freaked him out by that. This man clearly did not want to help me! Don't believe me? Ask his coworker! After seeing that I had been standing there, the coworker said I'm sorry ma'am, how can I help you? Like this guy was the only guy I liked. HE is the reason for one of the two stars. He was so kind! I looked at him and said, "thank you for acknowledging me; I'd like to buy a burger." Like, he even saw that his coworker was slacking! He took my order, I received my burger in under ten minutes. Cool. I could not finish eating. Look, service plays a big part in how someone enjoys their food. I became less hungry after receiving my burger, as I was disgusted by the service. Never ever have I experienced this. As someone who works in hospitality, I was very disappointed. I'm glad this place is still getting service; Five Guys itself is awesome (except the prices..). I see others have experienced amazing customer service here. Maybe that day was a bad day to order from Five Guys on Riggs Road then. I want to experience what the others have experienced. And to the workers there: YOU chose to work here. read more

Five Guys - Cheeseburger - Burgers Near Me - Washington, DC, District of Columbia

Hello all! Stopped by here a couple days ago while shopping for antifreeze at Walmart. I will stay neutral at three stars because I know Michigan Park and not much is consistent around here. Besides, this area is definitely no food mecca. Since I was being treated by my fabulous relative, price was no object. We both ordered little cheeseburgers and small fries. One water and one soda small. Generally, I never order large burgers because beef does not digest well for me and with the fries, I have to go lie down. Not good. Lets get this out the way. I don't know how this restaurant can command these prices in this area. But its nice to see a five guys. However, if you can deal with the prices lets move on. The burger was pretty good, the way they used to be when I was a kid. Its hard to believe these were standard fare and now they are gourmet. The fries were greasy but tasty even though they were luke warm. The peanuts were slightly stale but edible. If you are alone or on a date stopping in here could go your way. However, dropping in here with a car full on kids could put you in the poor house real fast. The service staff were very nice to us today. read more

Short Version: Exceptional customer service, the usual generous portions and a relaxed and enjoyable atmosphere. Can't miss American Fare: Burger, fries and especially delicious shakes. Long Version: I'm a fan burgers, check me out on Twitter, @RexLightning. I promise you'll be impressed and have context. This is my first time here. I will definitely be back. The restaurant was clean, the service was fast and my burger was good. Fresh ingredients are worth the premium. I didn't experience any issues at all. Every employee here seemed to enjoy what they were doing and my interactions with them were positive. I'd come back again on that reason alone. I don't agree with harsh reviews for a new business, those things should be expected. I was greeted when I walked in and out, and in a town where patrons are treated like they're the ones being done a favor, it was refreshing. Hats off, glad this spot is in my neighborhood. Lastly, try a salted caramel/peanut butter shake. You're welcome. read more

Five Guys - Burgers Near Me - Washington, DC, District of Columbia

My friend lives in one of those apartment communities above a Five Guys. Pretty nifty to have burgers a short 5 minute walk downstairs. This location is new and clean, not unlike most others that I've visited, but the friendly staff here made all the difference. Quick and efficient is what fast food is supposed to be about. My burger was made to order, fresh and hot. Fries too. Kudos all around, guys. read more

I love em but they are very high in price but when I go they are very welcoming to their dining in/out. I don't go much but when I do I'm very happy. read more

These guys are pretty good but down to brass tacks they are a burger place. You come in order then tell what you want on it. The fries are huge and the food tastes very very good. read more

Great place to grab a quick lunch or dinner. The staff is very friendly, the food is good, and well cooked. I got the little bacon cheeseburger and it was super delicious. I definitely will be coming back again. read more

Five Guys - a row of stools in a fast food restaurant - Burgers Near Me - Washington, DC, District of Columbia

It's Five Guys, so don't expect the same level as some specialty places (Slash Run, I'm looking at you baybee!) but for the price, it's really, really, hard to beat this place. Burgers are thick and got the right amount of grease and you can only really ruin them if you do something disgusting like put ketchup on it (I kid, I kid). Since it's a chain, you can really only comment on the one thing that drastically changes at each location - the staff and the amenities. Staff here is legit nice, heavy handed on the fries, and actually seem to like each other. The vinegar and ketchup are always well stocked, and if you order a huge fry they'll double bag it for you. no complaints. none at all. read more

Ordered food from here Via Uber eats, ate it and had food poisoning all day at work today. Good job, y'all. read more

I just love how super friendly they are. The few times I've gone in, the cashiers are always pleasant and have funny conversations. The orders always come out accurately and quickly. I'm a big fan of their cajun fries and a small servers 3. For the volume of customers I've seen, the store is always clean and tables are constantly wiped down. read more

Food is good but They will serve you better if you are Spanish. So racist. Happy with food but not happy with their service. Hope they will change that to make their services better. read more

Incredibly slow and unhelpful. Waiting over twenty minutes and multiple people have gotten their orders before I have.

Cajun fries are far worth it. Burgers are great but wait till you finish your fries so that the moisture can seep into the bun. Love the Coke Freestyle machines as well. read more

Love their fries. Crispy and hot. I think the Cajun style fries are a bit salty so I normally get the regular kind. The location on Riggs Road has a fancy soda machine with lots of flavor selections. read more

Sunday lunch was made much better by the great food and amazing service at this five guys, the cashier was welcoming and was ready to help and helped by cleaning our table as they offer dine in options. Five guys is a franchise but this one really goes above and beyond. read more

Five Guys just won the best burger in America award so I had to go and refresh my tastebuds. Great customer service and staff. Food was fresh and didn't take long to get at all. My first time getting a shake from five guys and I was pleasantly surprised. This location is fairly new which is great (no wait). This location is also really clean. read more

I appreciate the good, attentive service. I did wait a little while for my burger but that's because they make it fresh. Watched them fixed it with care and attentiveness. Much appreciated! read more

The burgers made the Five Guys grade, the fries aren't there yet. This was their first weekend, definitely new location issues with the crew, which was disorganized, leading to slow order delivery. I expect to visit again, will provide an update soon ... read more

Tonika the cashier displayed excellent customer service, I had a horrible experience at another location and almost never would have never eaten there again but with her smile and friendly positive attitude was very refreshing. The burger was very delicious and juicy cooked to perfection. Perfect addition to the neighborhood! read more

The staff at this five guys are always friendly. This appears to be a well run and well trained location. Keep it up.