Their food is okay I've ate here before but today I got a chicken nugget with a hard piece and I am…read more a DoorDash and they take so long to make the door dash food and normal food too and they can't even seal it right so it looks like I'm stealing their food and they're just rude as fuck and don't care about anyone and just overall slow as fuck any other McDonald's in Waterville or Winslow is better the workers always slack off talking about random shit while the food is taking ages

Worst service I've ever experienced. We waited 20 minutes and never received our food. When I…read morerequested a refund to my credit card, I was refused. The manager was unprofessional and showed little concern for resolving the issue or providing even basic customer service. Since the business refused to issue a refund for food we never received, I'll be disputing the charge with my credit card company. Very disappointing experience.

Food, for a samich...pretty good. Service was quick but…read morethere wasn't many people in there. They were still preparing to go orders. Ambience, cute for a quick meal. Good place for a decent samich lunchtime.

First time eating at a firehouse subs. I went with the Italian with salami, ham and cheese. While…read moreit had a few slices of meat and cheese, I ordered a small and it was only 3 to 4 inches big. A lot smaller than I figured for an almost $9 sandwich. Flavor was good, but sizing and pricing not on par with other sub shop competitors. I also like to put on lots of veggies on my subs, but the only options there were lettuce, onions, tomatoes, and chopped pickles. Would probably choose another sandwich shop next time.

For fast food this is the best Burger King in the central Maine area. Some of the staff seem to…read morehate their lives. But the rest of the staff are amazing they always make sure that you have a good experience

I am a 76 year old, disabled Vietnam veteran and my wife is a 68 year old retired caregiver. We…read morenormally frequent the Burger King at 44 College Avenue, Waterville, Maine four to five times a week. We are particularly fond of the breakfast sandwiches. We also really like a Whopper at least once a week. The staff has always been very friendly and courteous. At the drive through we have very rarely found that a mistake was made. The issue is not the food. As stated above, we like the food, therefore the frequency of our visits. The problem is the temperature of the food. For breakfast a staff member gave me a hint that I need to ask for extra hot when ordering breakfast and that seems to have worked. I suspect that this means they are 'popping' the sandwiches in the microwave before sending them out. Several weeks ago we went through the drive through, bought two Whoppers, drove the 1/4 mile to our home and found the sandwiches to be literally 'stone' cold. The cheese was not even melted and the bun and patty were cold to the touch. This is not just a time or two but every single time, the only exception being the breakfast sandwiches due to asking for extra hot. This has greatly reduced the frequency of our visits. To add insult to injury, I had the occasion to order a Whopper at the Burger King in Skowhegan, Maine; drove 10 minutes to my friends home and found the sandwich to still be quite warm and the cheese melted. What gives?!!? Thank you Andrew W. Schoening

Such a terrible location. if you store is open till 2am why stop taking orders at 1:30 and ontop of…read morethat if the order is accepted and clicked to preparing, it should be made. We get food from here all the time and its either missing half of it, not made according to details, or in this case not made at all. Ive spent weeks dealing with customer service just to get 20$ back and its ridiculous. you guys should be closed due to how badly you screw over your customers, or atleast have your delivery service privelges revoked as you are just making them look bad at this point. Hire better workers or make sure they actually make what they accept because this is getting ridiculous and im contemplating sueing at this point. good thing ive saved reciepts. Soooo far below 0 stars but they dont allow it.

Worst food I've ever eaten from a fast food restaurant, service was great but horrible food.read more

My boyfriend and I came in with two online orders when they said they weren't ready and they hadn't…read moreeven started them, The employee was speaking rudely about the manager, ignoring customers questions and they were practically out of everything. We stand and waited for our sandwiches to be prepared for almost 30 minutes when we were the second customers in the lobby. I do not recommend coming to Elm Plaza Subway the customer services is outrageously awful.

From the owner: Making change for good. We're taking a fresh look at how we make an impact on the world around us…read more It's our responsibility, and we aspire to do better every day. We want everyone to have access to better-for-you options and nutritious food. So innovations, quality control, and transparency are on the menu. Subway® restaurants are owned and operated by your neighbors. We support our communities and lend a hand when one is needed.

I went through the drive through and ordered 2 ice creams and 2 hot dogs. The ice cream came out…read morefine but the dogs I asked specifically no mustard and the ketchup and relish was fine. I got the order and there was one dog with just relish and came to terms with the employees making a mistake the second one had relish and mustard. I am extremely allergic to mustard and this wasn't ok. I tried to get a new one and they said no so yeah I just wasted 17 dollars on food and half of it was wrong. If I could give 0 stars I would. Don't recommend to anyone that has concern for their health and safety.

It was Thursday, April 16, 2020 I was at The window of the drive-through at Dairy Queen I had to…read moreorder there because of the coronavirus as I was looking through the window I saw that none of the employees were wearing masks but I was because of the coronavirus and none of the employees were practicing social distancing not the way to act during the coronavirus time

In house made corned beef hash is delicious! The serving is huge, and I always take some home…read more I've ordered it several times and have never been disappointed. The pancakes are great as well. I definitely recommend this place for breakfast! I'm going to try lunch this week!

Poor service and good quality…read more Long wait until order taken. Both servers that helped us were pleasant and polite, but one forgot to refill coffee when asked and about 15 minutes later she did upon second request. Third server for adjacent table was both loud and crude in speaking with her customers, so loud that the man behind me remarked she was blowing out his ear drums. I can confirm that was likely. Eggs were undercooked, toast was not toasted (just warm bread), my wife's order was not cooked as requested. I have been a customer for a long time and have had very good food and service in the past. This was not anywhere close to what I would expect. A box was requested and acknowledged by the server, but not delivered. Had to make a second request. Unfortunately, I will likely not return and will find another breakfast spot. UPDATE: The staff member that checked us out asked about our experience and had follow up questions. I shared a summary for her and she apologized and took 10% off our bill, which was very kind and appreciated. She clearly cared about our experience and should be commended for her job performance.

Ordered through the app. We live in another town. Travelers save your money. They are giving you…read moreshaved vegetables, as in paper thin . In a Foot Long Sub, you will get 6 leaves of small spinach, approximately 12-16 piece's of shredded lettuce, 4 shaved tiny tomato pieces, 4 shaved cucumbers, 6 shaved green peppers about 1" long if you can find a few onions you are lucky. The mayonnaise was so overwhelming it hides all that's under it. When you want shaved meat, you go to the deli. This was a basic Veggie Sub. My husband's Chicken Teriyaki Sub was in the same condition. Yes it was paid through the app and a nice tip included. Contacted Subway immediately & was ignored. Contacted through email was also ignored. Subway Corporation said nothing either. So in today's market spending money and actually getting something for it is important. A lot of families & older people are venturing out via road trips, so money and value is a huge factor. Avoid This Subway Off The Exit In Fairfield Maine.

Customer service is bleak at best. They're more concerned with gossiping about each other than…read moreservicing customers. When I arrived 1 person was making sandwiches with a line of 8 or more people and the other 2 workers were out back talking. Really aggravating when the app won't let you order ahead, as a truck driver this was a feature I used often when I don't have time to stand in line.