Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

You may notice that I gave Cleaning Bees a FIVE STAR review several months back. Well here is an…read moreupdate: they cancelled on me last minute last year, resulting in no service both scheduled times in November. They cancelled again in December last minute and did an inferior cleaning that month. I sent a cancellation notice going forward for 2024- noting their inability to provide consistent service. They never responded. THIS IS NOT A COMPANY TO RELY ON. I was a loyal and consistent customer and they abandoned their commitment without a word. These are not people to be trusted!!!!!!

Love the cleaning bees from Pinckney. They did a fabulous job. The house hasn't been this clean in…read moreages. Baseboards we're even cleaned along with all the dust bunnies in the corners of the walls.

We hired this company for a once a month cleaning. Every time they sent someone new. The last…read morethree times the back half of the house and both bathrooms were NOT touched (cleaned). Very disappointed!

Too bad, the management is striving to be very proficient, however the cleaner didn't know What to…read moredo, let alone How to. Very disappointed in personnel sent to perform cleaning tasks. Too bad you didn't send the person who first cleaned the house. Almost like a "Bait & Switch ". I'm glad you're willing to "give a person a chance", but not at my expense for her first cleaning episode. Two experience's with her. This is the real world, where every penny must count for GOOD SERVICES. I'm very sorry, you remember she attempted to clean my home two times. When I told you I wasn't happy with her the first time, but I too was giving her a second chance, you made no offer to forgive that experience at all. I attempted to pay you, but answered while out of town. I returned your two calls shortly and payed for her first experience at my home . Please consider the CUSTOMER. You were pleasant to talk to, but that kind of service just doesn't hack it, especially with SENIORS. I

Amazing job! Carpets were very clean. Great communication too. We've used them at 2 homes in the…read morepast 6 months and were very happy with the outcome.

Brian was super friendly and thorough. Our living room carpet and furniture smell and look great…read more Pricing was super clear and fair. Thank you!

I've had monthly services by Maid Aide for at least 5 years now, and I continue to be a fan. They…read moreare accommodating about scheduling when I have been in and out of the hospital at various times. I appreciate that they send staff who aim to please, too. They clean so well that I can maintain my home between their visits despite being elderly and less than fully mobile.

Things were good for awhile with 2 super cleaners-Samantha & (Savannah or Denise or Jena or Dana)…read more Not a steady same group. Then Samantha was put with a new untrained person (I'll call her UP). Their website claims "All Employees are Trained, Screened and Bonded". No, they are not trained. UP vacuumed but DID NOT MOVE ANYTHING OR DO UNDER FURNITURE. UP dusted but DID NOT MOVE ANYTHING. We called the office and complained to Trianphy (called Tree). Nothing was done to correct our home. Two weeks later the crew returned. When we asked if they were told of our complaint, they said they were not told. Again, UP cleaned in the same matter. After they left, we called and cancelled our service. Samantha is the only reason for the 3 stars.

This is an update to a previous review Paola and Haleigh…read morereached out to me and a very friendly young lady came to clean on Friday. She was prompt and thorough. I appreciate how they followed up. I have already scheduled another cleaning. Thank you!

I have used Aromatherapy Cleaning Services twice for deep cleaning before guests arrived. They…read morewere amazing!!! The owner and business manager were incredibly gracious, friendly, and efficient, with excellent communication skills. The house cleaner was one of the most pleasant, positive, hard-working people I've met, and her ability to thoroughly clean everything in our home was amazing. She even managed to make an oven with years of baked-on gunk look nearly new, using only a baking soda solution and lots of elbow grease. I also appreciated how she arranged items on table tops and bathroom counters in a more decorative manner. Our house sparkled after this cleaning!

Lindsay and Mark run a tight ship at Arbor Maid. I have been using their cleaning service for the…read morepast several months and they respond to every cleaning request with speed, diligence, and expertise. The apartment is always sparkling clean after their service. Arbor Maid has helped me clean and manage my vacation rental home. We have gotten many compliments on how clean the home is. They have also responded to last minute management requests. I can fully trust Arbor Maid to get the job done. I highly recommend the company.

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .

They were recommended to me by a friend as I have been searching for a new company to clean my…read morehome. I called them and they came out and gave me an estimate, they were very professional and friendly. Their price was comparable to other companies and was fair so I decided to hire them. This was one of the best decisions I have ever made, they were friendly, fast, and efficient my home was very clean and I was very happy with their service. I would recommend them to anyone who needs their home cleaned 5 star company here thank you Magic Broom I will be using them from now on.