I was in the Mesquite area about a month ago and I had placed an online order for a Place & Time…read more"possum" ornament after hearing about how cute they are at another location. All surrounding stores were sold out. I went to shop in the aisles first and looked at the ornaments but didn't see a possum. I thought if they were really cute I might pick up another one. But didn't see one. When I went to the counter to pick up my order, the manager so kindly apologized that he spent at least 10 minutes looking for the possum ornament. I thanked him so much for trying to find it. I did end up buying 2 different ornaments because they were marked down to $2 which was less than the price when I shopped online. Although I was unable to get the item I ordered I really appreciated the managers excellent customer service.

This place is clean and nice. The staff isn't very educated though when you ask them for certain…read morethings so that's not good.

I have been shopping at Rocking Bobbin Quilt Shop since they opened…read more They have sold me two BERNINA's and a BERNINA serger. Rocking Bobbin Quilt Shop not only has BERNINA and Brother sewing machines, serger, long arms and multi needle embroidery machines, but they have knowledgeable staff to help you decide what is best for you. In addition, their service department is the best. I would not let anyone else service my BERNINA!

A quilter friend of mine introduced me to Rocking Bobbin last fall when I expressed an interest in…read moreupgrading my sewing machine. I'm very happy with the Bernina 570QE that I bought from Rocking Bobbin and am favorably impressed with the staff every time I go in. They have a good selection of machines (I recently purchased a serger machine!) and they have regular sales on threads and stabilizer. The classes for various projects - and just to get to know my machine - are fun and reasonably priced. I highly recommend this store!

Awesome store. Beautiful fabrics to select for most exquisite professional outfits. Now I must…read moreadmit the fabrics are pricey. However if you like to shop in pricey stores this is a fabric store worthy of competition with the best designer stores. I enjoy purchasing fabrics that are in alignment with Vogue patterns.

Wow! Visited this place last weekend and I was amazed by the absolutely gorgeous fabrics and the…read moreselection. I was not interested in the glitzy / "gown" fabrics for the most part, but the selection is wide and there are amazing silks, wools, and even some cotton and linen. The folks on staff when we visited were super nice and helpful at showing us around. Agree with the reviewer who shops the remnants room - that was me as well. Beautiful finds there! They also have a really nice selection of buttons that you won't find elsewhere. My only regret is that I am not made of money, but if you are shopping for high-end clients you will find amazing things here with no regrets!

Excellent service after my old artista died. I have a new machine i love. I wish they had more…read morefabric. Love their fat quarter bundles.

From the owner: Bernina Machine Maintenace, Classes, fabrics and moreread more

First stop in and the customer service was kind and knowledgeable. Willing to listen and help with…read moremy idea and questions

The fabrics are extraordinary! Beautiful work. Amazing custom drapery, pillows and bedding.. just…read moreexquisite!!

I had such a negative experience with the customer service from Rutherford's! It was disheartening…read morethat I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service!

Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request…read more Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things.

Went to Hobby Lobby looking for a specific item. I stopped to ask an employee and she literally…read morestopped what she was doing and walked me over to the general location and had an employee who worked the section help me locate what I was looking for. When I mentioned what I had seen online, I was directed to another location and was able to find more options. Came back the next day and got some items to decorate for the holidays as well as put flowers on headstones. All the staff were friendly & helpful.

I had some art framed here as a gift and everything about it was not done well. First, I was told…read moreit could be ready that day if I could wait about 30min. I did not have 30min but said I could come back the next day or thereafter. The employee said they would call to let me know when it was ready the following day. More than a week later, I still hadn't received a call so I called and no one seemed to know what I was asking about. I received a vm a few hours later saying they were ready. Upon pick up, 2 were not framed the way I asked so she offered to do them again while I waited. After getting home and unwrapping them, I realized one was not secured in the frame whatsoever. None of the items had a finished backing put on. The hanger on one was put on so the art would hang sideways. I had to take them all somewhere else to fix them quickly as they were a gift. When I asked Hobby Lobby for a refund, they told me no because "I got what I paid for."

Hobby Lobby claims to be a Christian company. They put out Christmas beginning in August. There…read morewere NO decorations, ornaments, craft items or scrapbook supplies with any Christian themes in their Christmas products. Something wrong here, Steve Green.

VERY SLOW service! Why would they not get more than two checkers when there isles are FULL of…read morepeople that want to buy their products! Needs customer service support!