The older negative reviews were under a different ownership. I spent some time in the store and had…read morea positive experience. There is a good selection and I could borrow tiles for a day. There is a good selection. The tile quality is top. Customer service excellent. There were no problems.

NOT CUSTOMER FRIENDLY. Was told I could return tile if I need to. I was NEVER told that they have a…read more30% RESTOCKING FEE. This is not stated on the order form nor was it told to be verbally at any time (Even when I came to pick up tiles). IT'S THEIR BIG SECRET. Ridiculous. A salesman brought them to the store the next morning. There's no shipping involved. This is robbery. I am in business too and restocking fees are 15-20% at most. Someone is making a few bucks here. Would not work it out with me. I'm sure they are keeping these 3 boxes of tiles to re-sell. Then the saleswoman says to me, "What about the time I spent showing you tiles and arranging the order". Well, that's part of your job and part of doing business whether I purchase or not. Rude and condescending. Pleas be aware of this hidden RESTOCKING FEE. Never use a business that has such a return policy.

I recently opened the salon suite nearby at Hair Loft and have been looking to make a custom size…read moreglass cabinet door. I went to so many different cabinet makers and no one was able to help me so I decided to make it myself. I just needed the glass. The guys at Monarch glass help me bring my vision to life and I and we're super friendly and accommodating. This is the type of service you expect when supporting local businesses. I will definitely be back for future and will recommend them to anyone looking to start a new project or.

Used this company in the past twice. Glass tops made for office furniture from Crate and Barrel…read more Plus very large coffee table glass top with a full inch thick glass. It came out beautifully. Always use them for anything glass. You can't go wrong with them.

Our search for tiles led us to The Tile Shop where Georgia helped us a ton. She was patient, never…read morepushy, and genuinely wanted to find us something that worked. She was happy to pull out all the floor options we wanted to see, matched it with backsplash tile, and even did some extra design work for us to see how it would look. Through such a daunting (and expensive) process, Georgia really made it fun. She took the stress away, let us guide her with what we wanted, but also shared her thoughts as the design expert. So respectful, very personable, and just wanted to help us. In the end, we did not move forward with The Tile Shop but it had nothing to do with the service. The price points just didn't work for us but if I ever have a larger budget, she is the first person I'm coming to.

while we have not yet completed the job...thus far it has been a fabulous experience. Rhonda Harvey…read morewas the desgun associate who assisted us. From the moment we walked into the showroom (and each of the three times afterwards) her warmth, patience and positive attitude won us over...her knowledge, experience and advice kept us coming back as we had not experienced that level of personal attention and depth of experience at any of the competing businesses. The selection, quality and price of the products were very good as well.

Raj was super helpful in selecting our countertop for our kitchen project. Earlier this year we…read morebought tiles and granite for our bathroom remodel. I highly recommend Ideal for any tile or stone needs.

I ordered floor tile at the store on 10/25/2024 and was told that it would be available in 3 weeks…read more I paid in full. After about 4 weeks of not hearing from the store, I called but nobody picked up the phone and there was no voicemail. I called several more time with no success. I went to the store on 12/5/2024 during the day and found the store closed, dark and completely empty of any items. The store website that is listed on the store invoice shows up as unavailable.

Came here out of curiosity and none of the sales person were interested to provide service or help…read moreor even greet me. I only got one greeting from a lady with long white hair of all the people in there, after being there for about 20 minutes or more. There were like 5 or more sitting in the middle of the showroom and pretending to be busy and checking out some paper and didnt even look at me. I guess they didn't want my business or they have plenty of high profile clients in Manhasset so one more client didnt matter to them. Oh well, that is the case, i am not coming back to this place again. Bye!

Doing business with the Manhasset Kohler store is simply a wonderful experience…read more My sales person, Pasquina was so helpful, friendly and efficient. The parts that I ordered (on two different occasions) were delivered on time and presented with a professional smile. I would recommend this establishment to anyone who is seeking to upgrade their bathroom or kitchen. Sincerely, Len

Don't buy from this store! They take the tiles back and they promised to give a refund but they…read morenever did and it was worth 300$ of stuff! They make you call back and give you the real run around. The tiles aren't good quality, very cheap material and break very easily. I would NOT recommend buying from here. I was very dissapointed and would never shop here again.

This is the first establishment that delivered great customer service before and after business…read morehours. All I can say is, "WOW!" The manager has mentioned that their motto is delivering customer service to highest level, in which they did flawlessly. How? By making certain our order is delivered on time before the scheduled date... By giving working together with me by creating a price that is unbeatable... By listening and offering realistic advice in creating the best kitchen & bathroom of my dreams.... Visitors, I want to give you a warning, you will be amazed with their showcase floor that you will quickly request the same exact set up. So my advice for you is to stay focus, reach out to their team and let them guide you to correct path in create your own unique vision. Trust me, you will not regret the visit. I love this place!

I'm very pleased with my Starmark cabinets from Global Kitchen & Bath. They are beautiful and the…read morequality is excellent. Hao measured my kitchen and designed some options for me. He really maximized the space I have. It's amazing how Hao was able to give me so much more storage. My kitchen looks and feels bigger now. I love it! Thank you, Hao!

I was going to do my kitchen renovation with them, until at the end they told me that only way of…read morepayment is cash like that i wont pay the tax...sometimes you can pay cash but over $30,000 , they do not take credit cards...or debit card..

Without a question, THE BEST stair builders on the Island. Believe me, it is worth getting…read moreestimates. I was about to hand over a BIG check to the "other" Long Island stair company in Blue Point, but I just wasn't happy with their high and mighty attitude like they are doing me a favor of charging me 200% higher than other contractors. So... to my good fortune I called the number on the truck driving in front of me R.C. Henderson Stair builders. Kyle, the family owner, met with me, was very obliging, and respectful of my time and needs. He delivered the SAME QUALITY Railings, wood, and service in 4 weeks vs. 12 weeks and LESS than 60% of the cost!!! No I am NOT making this up! You are a FOOL if you use the "other" Co. (Deer Park Stairs) Thank you Kyle and all the contractors at R.C. Henderson in Westbury.

Work was done professionally and with Covid precautions observed. Customer service was excellent…read more My staircase is now a beautiful focal point. I highly recommend RC Henderson.