John and his crew, was absolutely the best. They came when promised, did a fantastic job. Beside the great job John did, he kept me in the loop every step of the way. He was there with his crew the whole time. If you decide on using this company I would ask for John, he is a man of his word. Thank you John and crew. read more

Cracked my pool and refused to take responsibility. Wouldn't recommend them to anyone. Constantly made excuses and pushed back the timeline.

We are first time home owners and weren't sure how to fix the patio area in front of our house. We weren't able to go thru with the project at this time but the owner came to our home promptly, as scheduled, and gave us advice on how to get the repairs we need to get done. It was incredibly kind of them to take the time to talk with us and give us guidance out of their own free time. Hoping in the future to be able to use Five Star Pavers & Pool remodels and until then we highly recommend this small business. read more

This was not a good experience and thankfully the job didn't get done and we were refunded via our credit card. The company showed up to quote us on time. Based on the conversation we made the decision to turf our backyard instead of using pavers. We were not provided any samples of turf but decided to move forward. We also agreed to have a handrail installed for our existing pool. The handrail was to be done first and then a week or so later the turf. We asked if the handrail installer could come on the following Saturday. We were told yes. I sat home the entire day and he never showed up. At the end of the day we spoke with one of the owners who said he was delayed and would be out first thing Monday AM. 2PM comes and nobody showed up. We called the company and asked to cancel the entire job including the turf work we had scheduled. This was a big job. The girl on the phone than stated he was 'on his way now' we told her to forget it and to refund our credit card. She told us only their accountant can do the refund and he would not be in until the end of the week. We notified our credit card company so that the case was filed. A few days later I received a call from one of the owners who said the accountant won't be in the following week and can only process a refund by check in a couple of weeks. We advised our credit card company and a few days later that case was resolved as we were fully refunded. We hired another company who did a wonderful job and turfed our entire yard in 3 days. 2 days after the work was complete, a truck arrived at our home from Five Star Pavers to start the turf job after we cancelled it and were refunded. The poor workers who I am sure where hoping to be paid for a days work were shocked to see our yard complete. I would not recommend this company. Poor communicators and un reliable. read more

2020 was a heck of a year. What I missed the most was traveling, eating out and overall socializing. It wasn't until the last couple of months of the year that I ventures out more. This mean there was money saved , money that we used for home improvements. Unlike my experience with the fence company I used mid 2020 and had to wait six months for supplies to be available, our brand new pool/patio deck and driveway didn't take long at all. It all started when my husband got a couple of numbers off of Google for companies that could do this job for us. Five star pavers was the first one that came and gave us an estimate. Elaine, came out and was very knowledgeable, answered all questions and even offered services that were not included with any other of the quotes we got even though the pricing was about the same. Such as removing the bottom of our screen enclosure to have a continuous flow. We also added a door to our screen enclosure. We signed the contract and gave them the first deposit. They came very quickly soon after our permits were approved of course. There was a bit of an issue with the permits but it was resolved quickly and satisfactorily. It had nothing to do with Five Star Pavers, but a new policy the city put in place starting on January. Once the job started, a crew of about 10 guys came and were able to do the pool and extension on out backyard all in one day! Our travertine patio came out absolutely amazing. The only problem I had was with the screening subcontractor who stole my sliding door hurricane shutters. Elaine was able to have them bring it back. I was so incensed about this. Because it was a blatant attempt to get away with it. And this is what distinguishes a good company with a company that does not care. Elaine made herself responsible to make sure they were returned to me. Other than that hiccup, everything was outstanding. There was more of a wait with our driveway. Because of a new city ordinance we had to build a concrete sidewalk so an additional subcontractor had to be scheduled and it was a little harder to coordinate everyone. But again, once the work started it was finished quickly. I've had people knock on my door asking me who did our driveway. Came out so beautiful. I cannot speak more highly of Elaine. She was very responsive, respectful and responsible. We texted her so many times asking her different questions, my husband even had a few special requests that she accommodated for us 100% all the time. I cannot remember a time when I have had better customer service. With the amount of money we spent it's to be expected but it is not always the case, believe me. This company is top notch. I would highly recommend them to anyone looking to do pavers in their home read more

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First of all, they took over a month to complete this job. They would turn up one day and then not return until the following week. There was a terrible mess and concrete dust was everywhere. Do not choose the "crazy paving" design. For starters, it's a massive dirt collector. Dirt collects in all the grooves, which aren't even even. The bloke who did it just scratched out any old design that he felt like. It looks horrible. read more

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Timely respectful and very good work. Cleaned up site when finished. Call these guys if you need la era in Stuart area. read more

Five Star Pavers & Pool Remodels - This is an extension of our existing patio. The bricks matched perfectly along with the pattern. Very, very happy with this work. - Pool & Hot Tub Service Near Me - Margate, Florida

The worst company I've ever dealt with. Excuse after excuse with them. Long story short, I caught them in a huge lie and they denied damaging my pool until I found evidence on my ring camera. It's been 4 months and I'm still without a pool bc they won't come out and fix it after doing a half-ass job and making the situation even worse. Excuse after excuse with these guys. They have no integrity and they will lie to your face. read more

Wow wow wow.... Seems to be that Mike has the same very popular reputation amongst many... He doesn't respond, he doesn't follow through with his word of communicating when he personally says he will, then the customer has to hear the excuses of ,"Well Mike is on his honeymoon", or "Mike picked up extra clients because a co worker got sick." Then he gets personally offended when his office staff "Chasity" calls me to ask me for an update. I give her the honest truth that I am still waiting on MIKE to call me back and then I receive a text from Mike saying he doesn't want to take the job because I complained. MIKE is now not taking my calls or responding to my text messages. I wonder if his dad who owns the company reads these messages and has a clue as to what a poor representation of the company his son is. POOR work ethic POOR communication POOR work quality-( from reading the many repairs that needed to be done with other clients and Mike again going A-Wall) BUYER BEWARE read more

Fiver Star Pavers installed my white marble patio 3 years ago. With time, the land beneath them began to shift sliding the pavers to sink and collapse in some places. Shenika was key in coordinsting my repair. The owner, Dom, even visited my home to make sure the repair was done to his liking. This is amazing group of people to entrust with your paver needs. I couldn't be happier. My patio is fully restored after THREE years and under the warranty. Now that is a great value add! I've recommended them to neighbors and they are equally pleased with their installs. You can't go wrong with this company! Their name says it all! I recommend taking negative reviews with a grain of salt. if you work with them, they will work with you. Thank you again, Dom and Shenika! read more

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With not traveling in 2020 and spending more time at home, we concluded that we would spend some of the funds saved into our home. I had 3 projects in mind, expand and change my asphalt driveway for Travertine pavers, change my pool deck from little orange and brown pebbles to travertine, and expand the paver from the pool enclosure into a new area outside. Elaine from Five Star Pavers & Pool came to see me for a quote. I explained to her what I needed done, and that we also needed a new door in the pool enclosure once the new outside area was paved. Elaine offered to include the door in her estimate. She also included the removal of the Hurricane Accordion Shutters and the adjustment of the current screen door in her quote. Having one point of contact for all the work was very beneficial. After material and patterns were selected, documents and a 1/3 deposit we waited for about a week or two for permits. I live in Coral Springs and starting in January 1st, 2021 they are requiring any one doing their driveway to replace the sidewalk with either asphalt or concrete. I hated the idea and after many back and forth with the city, I had to accept their demands. It increased the budget for the project, but once again Elaine offered a competitive quote and we proceeded. During the week she send some to remove the Hurricane Shutters and the bottom half of the screen enclosure. That very Saturday they started. A team of about 10 people showed up and began working in the pool deck and outdoor area. We were very impressed with their coordination and and efficiency. In one day they did the two areas in the french style patter. Everything flowed from one area to the next perfectly. Afterward they sent the crew to reinstall the bottom of the screen enclosure and install the new door. They guys did a good job but took the Hurricane Shutters with them. My wife very upset, she called Elaine, and while it took a few days to resolve, eventually the Hurricane Shutters were returned. I think the screen guys were a subcontractor and did not followed the good standard set by the Five Star crew. Another surprise was that they had to empty the pool to clean all the debris from the sand and pavers. I wasn't made aware of that before we started but it wasn't a big deal. The driveway too a little longer to get Started because the concrete sidewalk had to be poured. About a week ir two later, it finally got done and the paver team could begin. Once again a team of about 7 guys showed up and got the driveway done in a single day. Elaine was even nice enough to use the extra pavers that got ordered for the now concrete sidewalk, to do an area that was not in the original contract. That's great customer service. Some of the extra material was also stored in my garage. About a week later (due to some rain) they came to seal the pavers. We have gotten a fee complements from our neighbors already and we are very happy with the transformation . It wasn't inexpensive, but it was done right. All the little extras were taken care, issues were addressed and there were no surprises (except by the city). We are very happy with their work and see ourselves using them in the future is we decided to do other outside work. read more

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Professional, reliable, and meticulous. Highly recommend Five Star Pavers & Pool Remodels for all your paver needs. Beautiful results! Their team really exceeded our expectations! read more

I've been asked by Five Star to remove my previous review, and they would come and make repairs. Well, it doesn't quite seem right to remove the review, as the original review is exactly how the process went down and the pictures I posted were not altered or exaggerated in any way, Thus, not removing any of my comments, but I will state they did come back to our pool and repair the rusting fountain spouts. My original rating still stands, as the original job was the way it was! It is important for all consumers to do their due diligence before hiring any contractor to do any type of job, no matter how small. read more

Our pool looks amazing! I had many quotes and 5 Star was the most reasonable. They also had an immediate start date available and they had fastest turn around time. Everything was finished in 7 days (probably would have been 5-6 days but the rain held us up a few days). Every time I text Mike, he responded quickly. Lilian (the person in charge of deck portion of the remodel) was fabulous. She gave me her phone number so we texted throughout the install of the deck. She wanted to be absolutely sure I was happy with their work. read more

Be careful with this company. Our HOA engaged them to clean and seal the sidewalks in front of our condo building in the Las Olas Isles. They quoted us and asked for a 50% deposit ($775) which we paid. Since depositing our check, they've completely ghosted us, refusing to schedule the work, just stealing our deposit and refusing to respond to endless requests from our property manager. Now we need to involve our attorney and will be reaching out to state regulators with a fraud complaint. read more

5 Star has lived up to its name. My pool and patio look great. Everyone who works for them not only is very nice, but they work very hard and are very respectful. The company is lucky to have such great people work for them especially in these times where it is very hard to get good people. They notified me when they would be coming to do the work and actually came on schedule, not like other companies I have dealt with. When they finished each part of the project they rang my bell, showed me what they did and asked for my comments. Their pricing is also very fair. I definitely recommend them. read more

Thank 5 Star Pavers And Pool, Repair 's for doing an amazing job on my pool, deck and patio. Thank you for being on time and being professional and getting the job done when you said it would be done. Your crew was very considerate and cleaned up everything. read more

I had my backyard remodeled by Five Star Pavers and Pool Remodels and they exceeded my expectations and was well within my budget. My project was completed in a timely manner and the owner Mike kept clear communication the entire time. I love this company and would definitely recommend them to everyone!! read more

I requested an estimate and I was told a owner would come out Mike was the owner I met and found out there is 3 owners to the company,I'm glad they gave me Mike he really made my dreams Into a reality I told him what I wanted in my backyard but he went way above my expectations I'm so in love with my backyard Choose Five Star You will not regret it!! read more

I recently had my pool deck done by this company and am extremely happy with the finished product. The crew was courteous and professional. They accommodated all my requests without hesitation. I would certainly recommend them and would use them again for further work. E Gonzalez read more

Mike and his Team did an excellent job on our new travertine deck and pool remodel. They are a very professional team. Mike is extremely responsive and oversees the whole process. The workmanship exceeded our expectations. The end product was amazing. We just need to add landscaping now. The pricing was also very fair and reasonable. Work was done quickly and efficiently. Travertine they selected was beautiful. Highly recommend! read more

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Our back patio and pool looks fantastic!! We have been getting many compliments from our family and friends. Thanks Mike and your team for the quality work you did to get our backyard looking like a resort. We will be doing more staycations now. We highly recommend Mike and his team. Mike was professional, helpful and made himself available when needed. Dawn C. read more

Five Star Pavers & Pool Remodels - Backyard - Pool & Hot Tub Service Near Me - Margate, Florida

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Top Quality! My sale guy Mike he was easy to work with, was very knowledgeable about any and all the products from his company, also provided me with steps of my backyard recreation. It came out amazing I would recommend Five Star Pavers to anyone who needs any pool or deck work. The Crew was on time and cleaned the place up really good as promised. I promise you won't regret it. Thanks Again Guys. read more

Quality and reliable company that stands behind their work! I have done jobs with them and I would use them at my own house and refer them comfortably. read more

Five Star gets 5 Stars. We had pavers installed a year and a half ago by a different company. Recently we wanted to extend an existing section, but was told that those pavers were not available any more, and that 12" x 6" was not popular any more and hard to find. We decided to look for matching pavers on our own, and luckily found FIVE STAR owner Dominick, who said, "If we can't find a match, nobody can". He was right. Dominick made several calls and located exactly the matching pavers that we needed. The job came out perfect. You can not tell that it was not all done at the same time. Five Star is highly recommended. read more

Professional, good work, great comms, fair price. Wow, in today's crazy market. They did a great job for my 85yo mother. The last thing I needed were problems and Nick and team came through for me. read more

Surprised they are still in business. Sloppy and lazy work. Among numerous other problems, they pitched everything toward the house so we are now dealing with water damage since they sent water into the house. Honestly, just go with anyone else. We have had nothing but problems over the past 2 years. read more

We must've gotten all the worst crews they have because our project has been a disaster. A project that should only have taken a few weeks has taken 4 months. Only giving one star because zero stars wasn't an option. This project was supposed to be completely finished (including the curing period) by the first weekend in June. We were assured by Dominic prior to signing our contract that it would be done. We signed on April 8th 2021 and it is now August 6th and it is not completed. They didn't do anything for a month after signing the contract after we were told they would start within a week or so. We eventually fired them and will use someone else to finish our project. Our project manager (Bryan and then Dominic the owner) failed to do any type of managing. They never came to inspect the work being done except for when we called them to advise them of issues. Crews showed up very sporadically and the communication about the project was piss poor. Dominic initially answered our calls/texts but eventually stated ignoring us and had the woman in the office respond to us. Dominic came to talk to us one time and I literally had to follow him around the patio to talk to him. He was very dismissive of all our of our concerns and was impossible to talk to. I felt like we were being ignored any time we brought up a concern or issue. They treated our property terribly throwing their trash, paver cutoffs, chicken bones, old pool tile, etc into our yard. Instead of removing the brand new gutter downspouts (or asking us to do it) they literally just yanked them up and damaged them, ripping one of them off the wall. It took them three tries to order the correct waterline tile. They had to do the marcite/diamond brite twice because they failed to delete a couple pool returns/drains the first time. There was absolute ZERO supervision of the crews working and just about every crew screwed something up. We have uneven pavers, unlevel waterline tile, a return in the bottom of the spa which is clogged with debris from the remodel, returns with marcite/diamond brite all over the trim, and stains (rust, pvc glue, diamond brite, mortar,Etc) all over the travertine pavers. Workers poured the leftover grout/mortar/diamond brite into our yard which has hardened. When they initially stated the project they drained the pool about halfway and left it like that for a month. Turned into a swamp with green water, frogs, and a ton of mosquitoes. We were told they were going to come seal the travertine with all of the stains/dried mortar all over the patio even after we brought it up to them on numerous occasions. They sent a couple of kids out to pour some chlorine on some spots with Mildew on them to clean them but didn't remove any of the other issues with the dried mortar or stains. They said it would be sealed (sealing in the stains) and they were done. That was the last straw and I fired them. I am absolutely disgusted by this company. After saving up for several years to get this project done we are so very unhappy. After reading all the reviews we thought we were making a good decision but we were so wrong. I've since found some other reviews elsewhere with similar issues which I wish I had seen before. We are a couple with two kids (5 and 7) and are in the healthcare and public Saftey professions. With the last year and a half of dealing with COVID in our private and professional lives were looking forward to this pool remodel which has turned into a nightmare. I explore you to look elsewhere to get your pool/patio remodeled. This company is not what they seem. read more

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Takes a deposit and tells you he going to come to do the work and dont..Plays games. Don't even call u when they suppose to do the work and don't show up..makescup excuses why his help didn't show up..He a con man.and takes your money and don't do the job!! LOOK this scam company up on the BBB..U SEE...sorry I didn't see this before.. And I didn't get my deposit back yet... read more

Had our pool resurfaced by them , horrible communication and customer service , made appointment and never came after my husband took the time from work to be there , would not recommend, to anybody. After all was done didn't clean up , had to complain to get job done. Was mis lead with the five start rating which dont know how they have. read more

Outstanding job! Very pleased with the work done at my house! Totally recommend, very professional, thank you very much!

We just had our pool deck replaced after almost 20 years and they did an amazing job. The guys worked tirelessly in summer heat and did a beautiful job. It was interesting to watch as they created a flagstone design in the coating. It was artwork. They ground off what was left of the original deck, painted a base coat, painted the color of our choice and put a clear, protective coat over it. All the while taping and protecting other areas of the pool and patio. You can imagine all the grinding created dust and debris and they did their best to minimize it. All in 3 days, too. We love it! read more

Five Star Pavers & Pool Remodels - Before resurfacing - Pool & Hot Tub Service Near Me - Margate, Florida

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The owner will out and out lie to you and then refuse to discuss correcting there crappy work because I called "Bullshit"" on his lies The owner is terrible to do business with Don't trust anything he says He is a snake oil salesman Just scams you because of there shoddy work His last statement claimed that everything will be fine on 3 months I look at all the other comparable paving sections and there are none as terrible as the ones I'm requesting be corrected He puts himself on a pedestal and he's to good to here the word "Bullshit" As a sinner saved by grace and the knowledge I'll never be perfect I can't imagine how many souls he was for the Kingdom by beating them over the head with his holier than thou attitude If I had met him when I was lost I'd still be lost But as it is I'm just an imperfect vessel in an imperfect world making mistakes daily but I'm forgiven by the blood of Jesus who died for my sins Amen read more

The quality of work Five Star Pavers & Pool Remodels is top notch. The team met with us to make sure they knew what we wanted and made sure they exceeded our expectations. They hand painted designs on the pavers, making sure the end result was better than we could imagine. I am so impressed with their staff. I can't say enough positive things about them. read more

Came to my house for estimate. Completed all the measurements and never responded with an estimate. Didn't return multiple calls. Very unprofessional. I do not recommend. read more

We had them redo our back patio. They sandblasted and painted. The guys did an amazing job shading in a couple colors with the paint. Our patio looks amazing now and it's not slippery anymore. The work is very detailed and doing everything by hand. It looks amazing! Highly recommend! read more

Five Star Pavers & Pool Remodels - Pool & Hot Tub Service Near Me - Margate, Florida

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Great service, great staff. Recommend to all in south Florida. Names says it already 5 stars

We could not be happier with the way our back yard remodel came out. Nick came out and gave us a price on the spot. I had three other companies come out and i had to reach out to all three to get me my pricing. We felt good vibes from nick from the start. We met him at his showroom a few days after he came to our house. Showroom was very organized and was not confusing at all. We chose our stone and tile in 45 minutes. 2 weeks later the job started and their powerhouse crew showed up. These guys worked like machines. Ive never seen a group of men work this well together. They had 8 guys on the crew. The deck and pool was done in 10 days. Im still shocked when i walk back there. We are so happy. Call these guys i promise you will be thrilled just like i was. read more

Used Mike before when he was at the other company so I had his cell number and needed some more work performed. I called and he was extremely responsive came out gave me a fair estimate and I agreed to have the work done. Gave him a deposit when the job started they finished the work and he was paid in full. Went to plug in the vacuum to the line they just repaired and it couldn't catch prime so I contacted Mike he said he would send someone back and NEVER did. He also stopped taking my calls and when I called from a different phone he made so many excuses but again promised to send someone and guess what no one showed and he still won't respond to my calls. Worst business man I have ever met and done business with. I am a contractor for over 45 years and would never treat customers this way. Just bad business so be careful if and when you hire him read more

Great price .. that is the last time the word great enters the mind. Not attentive to schedules, said all the workers were employees NOT .. they were all sub-contractors!! Said they would address any after project issues immediately .. they finished in May - we are still waiting for a fix on the gutter that they left rough and incomplete. Never return calls, emails or texts. Promises, promises and ZERO results. read more