1st post: Rentmax is the far most worst Rental Management Company in Las Vegas. It's so sad to have relocated from Hawaii to move here and to be devastated by how this company could care less about their tenants. Sad to say with having to retain an attorney because of this house being uninhabitable. Windows don't open, AC/Heater operated when it wants to. but check this out. Wanted to move in on August 21, 2020 but was not able to because supposedly they were doing repairs. We were told that we weren't' able to rent until August 27, 2020. Ok cool, We had to fly into LAX because we had our vehicles shipped over by air but there was a day delay because flight out of Hawaii was delayed. Drove 5 hours from LAX (we had children so bathroom stops was a must), we arrived into Las Vegas at about 6:30pm-7;00pm. Had to call a friend who was nice to grab our keys and place it into a lock box for us. 1st problem. couldn't open the door with keys without having to play with the keys in the door knob. We walked in the house and everybody knows that if you're from Hawaii, we don't walk in houses with our shoes/slippers on. That's just plain disgusting. So we take our slippers/shoes off and all we felt at the bottom of our feet was filth. From walking from the front door and 2 feet in, our feet's were black and nasty that we hurried to put our slippers/shoes back on. I was so in shock that 1- nobody from Rentmax, was there or neither gave us a call , 2- this rental unit was filthy!!!!!!!! Did our walk through to find that this rental was not even move in ready. The pantry where food is stored had paint cans left in it, Kitchen cabinets with stuck on old oil from food splatter, stove looked like it came from Waianae dump that someone didn't want and they just put it in this house. Refrigerator was another one that looked like they grabbed from Waianae dump. Top glass shelf was cracked and glued in which it couldn't hold nothing. Shelved on the door was also glued that it couldn't hold nothing because the glue was so old. Tried to put small bottles of water and the shelves broke right off the door. The bottom of the fridge where the draws are had no glass or shelf that you couldn't tell if you weren't' looking good enough until I tried to put a gallon of milk and it fell right into the drawer. Kitchen outlets were crooked and sticking out of the back splash and wall. Tried to plug my phone charger in and it sparked so shoot we couldn't use those outlets. went into the den to check that out and even used the outlet to plug a steam mop in and that sparked as well. Mind you we couldn't call nobody because it was Friday night and there wasn't any emergency numbers given in the event we needed to talk to someone, so we had to wait until Monday. We went to check the rooms up stairs and lo and behold, walking on the carpet I almost stepped on a sewing needle that my son had to push me out of the way of it. Carpet was old and very worn out. It was filthy like how people who walk in their houses with their shoes on. Carpet was not even vacuumed or shampooed as we were told it was. Anyways we did our walk through quickly just to check out the rest of the house because we had to clean and scrub down the place. This rental was so nasty and disgusting. We cleaned to wee hours of the next morning. I told my sister that I was gonna go grab something to eat because we couldn't cook nothing. NO GAS!!!!!!! Not knowing at the time that HOT WATER GETS HOT BY GAS!!! So guess what, we all had to take a fricken cold shower until I could get to Walmart to buy a portable stove and borrowed a large enough pot to boil hot water so our babies could shower. Couldn't put gas on until the 2nd of September so go figure what and how long we were out of HOT WATER. So the next day we do a thorough walk through now we have better lighting, to find out that majority of the Windows didn't open, the windows that did open had no screen, AC filter filthy as hell, glass sliding door hard to open, blinds black with filth, tubs don't drain properly, toilets don't flush properly and toilet bowl doesn't fill up with adequate amount of water. Finally was able to get ahold of someone from Rentmax and all they told us was that we rented the property "AS IS" and to place MR'S and they will get to the repairs when ready. Wait not to mention, our stair rails were missing that my 5 year old could have fallen through. The base to the rails were not secured and till this day, it's still not secured. They sent their mickey mouse repair people to come and repair stuff which they couldn't repair nothing. The first thing they tried to repair was the rails in the loft area but couldn't because the rails were the wrong ones and had a bunch of excuses has to why it couldn't be repaired. This was a month an a half later. I would seriously not recommend anyone using Rent Max as their property manager read more

I have posted a negative review about RPMLV twice, and it has been taken down both times. I am posting my review again. I am posting this review as a property owner, who used RPMLV as a rental agent. I cannot speak about RPMLV as a tenant, but I suggest that you look at the review dated 6/7/2018 from Cody W. It looks like typical RPMLV. I previously had a post on this site warning people not to use Real Property Management of Las Vegas to manage their property. I was told that the post was being taken down, apparently because it did not have enough detail, so here goes. RPMLV managed my property for 5 years, and hosed me every chance they had. I have many examples I can use, but I will limit them to 3. One of the first things they do is tell you what a great job they do vetting the prospective tenants. They do background checks, etc. The last 2 tenants they put into my condo trashed it, forcing me to spend over $1500 out of pocket to pay for the repairs. Then, they told me that they would pursue the tenants in court to recover what I had to pay out of pocket. So far, I haven't seen a penny, although the first tenant that caused extensive damage moved out over 2 years ago. The next thing they do is tell you that they will inspect the property 4 times a year to make sure that the tenant is taking care of the property. I was already paying them $95 a month to "manage" the property. I thought that part of that $95 "management" would be to inspect the property, but no, they charge $50 for each "inspection". I moved into my condo August 1, 2017. I walked into the kitchen. The stove was covered with brown something. There was stuff on the burners that I couldn't identify. The first impression I had was that the tenant was cooking meth. The refrigerator was caked inside and out with some kind of food products, and there were puddles of something at the bottom. RPMLV was supposed to change the air filter at each inspection, but the air filter was caked with dust a half of an inch thick. The rest of the condo was as bad as the kitchen. When I walked into my condo, I expected it to be in "move-in" shape. I would expect, at least, that RPMLV would have contacted me and let me know what the tenant was doing to my condo. They didn't. And here's the kicker. I asked the property manager how they could let the tenant do so much damage when they were inspecting the property 4 times a year. She told me that they could only inspect, and that they didn't have the authority to force the tenant to do anything. So, basically, I'm paying RPMLV to inspect the property and do nothing. Here's another kicker. I am not an expert on cleaning services. But, when RPMLV was cleaning up after the first "fully vetted" tenant moved out, they charged me $250 to clean the kitchen and bathroom. $250 to do a job that at most can take 2 hours for 2 people. That's over $60 an hour. And that's only 1 of many examples I have of what I consider RPMLV over charging for their services. Up until now, I have cited examples that I can readily prove, and I have many more. This is only pure conjecture. I could see, where part of RPMLV's business model is to get the first person they can into the unit, lowering their cost of acquistion. Then, they charge for inspections that they don't perform. Then, if the tenant trashes the unit, RPMLV charges exorbitant fees to make the repairs, both taking the tenants security deposit and charging the unit owner for anything exceeding the security deposit. Again, this is only conjecture. If this sounds like sour grapes, so be it. I cannot say that RPMLV has done anything illegal. If anything, they make sure that all of their actions are legal and appear reasonable. I can only state the facts. I look forward to Toads response to this posting. He is a smooth smoothie. Caveat Emptor. read more

Dear Yelp community I want to address some of the claims made by Tod Wever in response to his message: First and foremost, the conflict did not originate from me failing to disclose my family and pets on the lease. Tod has a history of dishonesty, as confirmed by current and former employees, his own family, tenants, and homeowners whose properties he managed. It's essential to remember that his real estate license was revoked on 8-29-23. Regarding the lease, I was indeed the only occupant initially, as confirmed through a conversation with Sherry Shah. My family was scheduled to join later, and I made efforts to add them starting on 7-17-23 and 8-3-23. These requests were ignored by the staff, and Tod unfairly places the blame on me. I have documented this with extensive communication records and posted pictures of these interactions. Now, addressing the accusation of regular marijuana smoking on the balcony, I need to clarify that the frequency of smoking is irrelevant. Tod was not present, and his accusations are baseless. I also inquired with Heather before moving in, and she confirmed it was acceptable. There was no violation of HOA rules. Furthermore, marijuana is legal in Nevada, and Tod's claims about its legality are unfounded. Regarding the alleged discomfort to nearby homeowners, Tod supported a neighbor's complaint, which included what I perceived as a discriminatory comment: "you people always cause problems." His siding with them further exacerbated my feeling of discrimination. The marijuana was never smoked inside the house; it was done on the balcony with the door closed. Tod's accusations raise questions about his property management practices, especially given his revoked license. I did not choose to break the lease. Tod's actions, which included bullying, discrimination, and breach of trust, forced me to terminate it. I will not forfeit my deposit, and a complaint will be filed again with the Attorney General and the State of Nevada Realtor Division for assistance and guidance after 11-30-23 if the refund is not issued. Contrary to Tod's claim of ten months, it's only a six-month lease thats left, another example of his misinformation. I'm not interested in his offers; this is about justice, not money. As one source mentioned, Tod belongs in prison, and I welcome a thorough investigation. You can review all the evidence at https://rentmax-todwever-review.com/evidence/. It includes a termination letter, proof of keys being mailed, and a video of the house being cleaned. The property was even listed for rent on 11-2-23, indicating Tod's continued property management involvement. I mention this because he claimed I never sent a termination letter and that no notice was given, yet the property is listed for rent on 11-2-23. Numerous individuals have come forward, attesting to Tod's deceitful tactics and criminal behavior. The consensus is that he needs to be investigated by the police and other relevant authorities. read more

POOR COMMUNICATION, highly UN-professional Tod, Nick and Milena are not competent in any capacity, Tod is a bit of a pushy person, Milena is no longer there from what I heard, although she did take poor pictures and was not very thorough, lots of spelling mistakes and inconsistencies from one rep to another, lost keys, I actually watched this and knew that keys were given to her, but Nick had to reschedule becuase she lost the keys, Rentmax had to pay for the re-keying because of this, talk about mismanagement, but they won't be accountable for this, or anything else, these are the facts and they cannot be denied, 100% true!!! Tod Wever came in and overtook the oversight of the property and bullied everyone, forced us by threatening us that the market is suffering and it would be hard pressed to get a good tenant, said we were obligated to continue even though they priced the home way over market value, originally listed at $1250 over what we finally received, we were also looking for another home and he spammed us with tons of emails about properties and pretty much forcing himself on us, Tod Wever also made inappropriate comments, asking us what type of people we would like to rent to, highly unethical, unprofessional. We do not recommend rentmax, truly you are better off going with someone else, we recently moved and no longer have to deal with such a horrible experience, shame on you RentMax. Bottom line, if Rentmax did a good job and communicated the same facts, then why are they getting a bad review?? Management will make excuses, instead of accepting responsibility. Tod of course will say the review is not accurate, make excuses etc. TRUTH IS WHY DO YOU CONTINUE TO RIP PEOPLE OFF, DO YOU HONESTLY THINK YOU WILL GET AWAY WITH BEING THIS KIND OF PERSON WITH NO CONSEQUENCES? KARMA is what it is, you cannot continue to be this kind of company where people do not trust you, you lie about circumstances and continue to behave this way. Sickening truth be told. read more

It's apparent that all the reviews on this page are from people associated with this company or employees. This has got to be the worst company in Vegas STAY. AWAY. I just needed to place a one-star review before I go home this weekend. I was literally just told on the phone that they couldn't handle the problem with my inaccurate rent due to the fact "they had a big event tomorrow". Their online portal was reflecting a different amount than what I owed. The problem arising after yet another representative recently left the company and my new rep must have entered the wrong information. This may seem minor but this is just ONE of the many examples of the incompetence of Tod Wever and Real Property Management Group. ...A broken water heater that took up to 20 days to repair and about 10-15 service calls the first month I was in my rented condo at an upscale development are just some of the problems I encountered when I first moved in last year. Not to mention the 'as-is' line in your lease that pretty much allows them to get away with giving me a place without the proper repairs and with literal pieces of food on my kitchen wall. I was actually happy to go month to month recently as my new representative Michelle was very very kind and upbeat and I could see a good relationship with RPMLV happening...but then, she went off and quit only three months in... I'm just assuming it was something she couldn't even fix? I waited a very very long time and tried my best NOT to be one of the people writing a bad review on Yelp! but over-charging me and then giving me the lamest of excuses as to why they couldn't help me today sent me over the cliff. I can't wait to find a new place at my complex and put this management group behind me. read more

This is the worst company in the world....My tub leaked for 3 weeks....finally some one showed up and so called fixed it.....3 days later was leaking again....then I let sorry ass rent max knw again of problem.....took a month before they sent anyone out.....then I was told from contractor tht tub had to be taken up.....bad old piping......so contractor sd they will let sorry ass rentmax knw.....do you knw I never even rec a call back.....I had to get my friend to come fix drip......company still day hasn't said a word.....then upstairs flooded.....I had warter raining down in my kitchen......called sorry ass rentmax.....left two voice mails.......never rec a call back at all...still to this day......I clled them to see if they rec message......they told me no.....you think they came to even look at the condo to see for water damage.....hell no....still to this day....now have water bubbles on ceiling......I had sewage coming from pipe in front of my house for months......reported it......one again they never even responded......had to call HOA company thn finally someone came out.....now I reported my fridge out to them.......its now been 10 days and I haven't heard from them at all........still sitting her wth no fridge today.....the whole company is a fraud....they don't do shit.....then I threatned to contact owner and the woman sd some threating words if I tried to contact them.....Amber-Thomas Handford...this is the lady whoi been communicating wth......she don't do shit.......none of them due......so whtever you do DONT MESS WTH SORRY ASS RENTMAX read more

Sometimes in life, the following happens and the recipient, well, let's just say, has no clue. kar·ma (in Hinduism and Buddhism) the sum of a person's actions in this and previous states of existence, viewed as deciding their fate in future existences. Truth be told Tod, look at your reviews, You don't honestly think that anyone believes you and your bullshit do you?, it's impossible for you to accept the negative reviews and just like it's been noted, How many fake five star reviews do you have? Funny actually first time yelp review is a 5 star of RPM, how many times does your company change its name ?, gee I wonder why?, you're not well, you truly need help, but at the end of the day that is not for me to help you with, but I do want to say this. Thank you for, well, you have no idea do you? UPDATE: the tenant not only was late on her rent, but decided to end her lease early and guess what?, she forfeited her security deposit left the place in shambles and did close to $3000 worth of damage but you're right Tod, she was an outstanding tenant that's why every other day I was getting a phone call from either you or Irene giving me updates and telling me how Joanna was in the office, screaming and yelling pointing fingers and calling everyone names but yeah I am the bad guy... Todd. The only thing missing from your wardrobe is a red rubber nose, and big floppy shoes. And with that being said, you're dismissed, good riddance. read more

"Your deposit was stolen" Tod Wever Extremely unprofessional is a kind review of this company. People in this office are arrogant and aloof. When you call the office they are snippy and put out. Their home inspector, who looked like a thug, offered no credentials identifying him as such and took pictures of personal property as he giggled and jeered in amazement. Upon vacating the rental I occupied, I did all that was asked. I had the home professionally cleaned, carpets shampooed, blah blah blah. I spoke with Kaylyn Losh about my deposit where she explained they would need proof that the utilities were paid and carpet cleaning receipts in order to return it. She said it would take thirty days. What she never spoke about was the fact that $100,000 was embezzled from this office by its principals. Thirty day's go by and I receive a certified letter from them saying " Your rental deposit was stolen". This took place over one year ago yet this companies tactic was to wait until it's tenants move out to make them aware of this. No integrity. None. Tod Wever is trying to make it seem like he is new to this organization and just took over. But he is not. He has run this office for years and he signed my lease. Now we have to sue them and jump through hoops to recoup our deposit Crooks. read more

If you're planning to move to Las Vegas, you'll quickly realize this city is booming with options. That's exactly why finding the right property management company matters -- and I'm so glad I found Rentmax. I'm 38 and this was my first time renting on my own after living in a home my father owned for years. I reached out to a few different companies before Rentmax, but honestly, most made me feel like just another name on a list. From the moment I connected with Eddy, things felt different. He was professional, patient, and genuinely cared about finding the right place for me. After that, Deana became my main contact, and she's been incredible -- always responsive, kind, and on top of everything. She's made the entire process easy and stress-free, which isn't something you can say often when renting. Rentmax doesn't just talk about great service -- they actually deliver it. I'm grateful for how smooth this whole experience has been, and I truly hope this is the start of a long relationship with their team. If you're moving to Vegas and want people who care about more than just filling units, go with Rentmax Property Management. You won't regret it. read more

Real Peoperty Management has managed my two Las Vegas properties for 3 years. I have been extremely pleased with the response to my requests and rapid corrections to issues. I am an absentee owner living out of the country .. I deal with the many great folks via email primarily and occasionaly can speak to them on the phone. They have marketed and rented my properties for me from afar. They take care of cleaning, repairing, bringing the properties back to marketable quickly and at a reasonable cost. Crediting rents to my accounts has worked perfectly along with an exceptional website with all the info I need. A very very specail shout out to Sendy and Jordan for coming through for me on many occasions. They are professional, extremely nice to deal with and always fix the issues rapidly. I also have had excellent interactions with Tod the owner. He is very hands on and takes care of business for me. Can't recommend this company highly enough. I have seen a few not stellar reviews on them and I just figure that the problems were with them not the company. I have had a great relationship with them and appreciate all they do. read more

From my personal experience, no management company is perfect with that being said and from a professional stand point - property management is a tough business. I've rented from rpm for a few years and have noticed the turn over a few times in their office and in the recent few weeks, I have seen a renewed company. I do have to go in and meet this new Brenden guy my wife has a crush on because she says, he is just so nice and sweet. I was ready to submit my notice a few months back because I couldn't get any response from the maintenance coordinator Kimberly Reynaga and when I would get her on the phone she was rushing me to get off the phone and still nothing was done. I would have to wait weeks to get any sort of update on repairs needed from her. The only reason I stayed was because Arody took care off all my issues in one day! She always responds to my emails and calls. That shows you they care for their customers! I was so glad to hear Kimberly was no longer with the company because she is the worst person I ever dealt with at rpm, best decision you have made! read more

We were rented a house that had not had been cleaned or inspected. Upon moving in we found the washer, dryer, and dishwasher did not function properly. We also found the refrigerator was not cooling. Since we moved in on a Saturday we called the emergency maintenance to try and get the fridge fixed but we were yelled at on Monday that emergency maintenance was for fire, flood, heating, cooling and that was it. Then it took one week before the fridge was fixed. We were also assured the electrical for the house had been inspected but we just had an electrician inspect the house and he found improper wiring and improper fixtures in the house. The place we rented had NO business being put on the market. Instead of taking the money from the owner of the house and finding a renter for the house the management company should have told the owner the house was inhabitable and refuse to take the house until repairs were made. Deal with the people at your own risk! read more

this is the biggest liars, fraud , would not return my house keys so much so i changed the keys after terminating the contract and he re keyed and put tenants who he never informed me about , never showed any lease paper i found the lease was dated /timed after I terminated the contract . biggest fraud , never ever rely on him todweaver , I had never even signed the contract and he took the keys from my hand stating he would return after he sees the house in morning and he disappeared for 1 month stating he was on vacation where there was no signal. and for 1 month he accepting the rent NOW and did not pay me despite on initial lease had my account no ....... fraud , fraud is the only word for this company. He is dishonest ,in ethical ,for last 4 months I suffered miserably , plz plz do not believe what he says, no body answers calls he says nonsense as other negative reviews are his staff definitely will support him .I m reporting him to the board . read more

I signed up for Yelp just to make sure this company gets more negative exposure. Forget for a moment that HOA's and property management companies alone have numerous issues I want to just focus on the fact that this place uses (or used) unlicensed attorney collection agencies in Nevada. ALessi and Koenig who are amongst the worst of the blood suckers who make their income solely upon charging outrageous fees (for example a 860.00 bill becomes 2200.00 after "attorney fees") have ( or at least had from 2004-2010) no right to collect in Nevada yet this place used them. They will not work with you or listen to reason all they care about is getting that bill to Alessi ASAP so they can get their illegal cut. Why don't you ask Tod there how well he knows the guys at Alessi, I'm sure that friendship has everything to do with these 2 companies working in collusion to rip off homeowners. To RPMG- may you see the errors of your ways and clean up your act read more

Despite negative reviews, I had the most pleasant experience with my agent, Milena, at RentMax, making me (the homeowner) and my tenant very happy. The water heater did not work on Friday while the new tenant was moving in. Milena informed me right away of the issue. My home warranty company was not able to get a repair guy out until the following Friday, but Milena took charge and was able to get a repair guy out there at 3pm on a Friday. She had to leave the office but gave me her cell number to remain in communication until the problem was fixed, which was the next day. The best feature about her was the pleasant friendly voice and the willingness to stay with me as her client to get the problem resolved even though it involves her personal time over the weekend. I was well taken care of and my tenant was very happy with her dedicated help! Thank you Milena. read more

Hello, I highly recommend doing business with Real Property Management Las Vegas. I rented a property through them and later I had issues with the landlord, however, since my agreement was through the real property mgmt, their team end up taking the heat and the complaints, I was so frustrated and mad at them, but they were able to absorb all the anger from being in the middle doing their best to satisfy me and the landlord. At the befinning, we had a misunderstanding, but the Owner Tod Wever and his lovely team ( Crystal, Arody, and Amanda) with their kindness, good intention, dedication, and hard work were able to overcome the issue and worked hard to solve the problem. They are great people, hard workers, doing their best in this harsh market to succeed, we should support them to improve and keep up the good work. I am pleased to deal with this fantastic team. read more

My experience with Real Property Management from beginning to end has been excellent. The ease of finding the right property was a breath of fresh air. The agent was responsive and pleasant to deal with. All maintenance requests were handled promptly - sometimes even the same day!! Our concerns were taken very seriously and handled professionally. Anytime I have had to contact anyone at RPMLV, the response was always prompt. During and unexpected and tough time, they really went out of their way to work with us and accommodate us. Overall, this experience was far better than I'd anticipated, having rented other homes in Las Vegas, this was by far the happiest I've been! Ramona, Karla, Marco, and Jordan - thank you all so much for everything you have done for us during our time renting with RPMLV. You guys have an awesome team! read more