Executive Town Car and Limousine is the best luxury car service in SWVA. From the experience…read morebooking with Pam to the experience the chauffeurs give in the car. Their vehicles are always clean and in good shape. If you ever need a ride make sure you call Executive!

I made a reservation, but the car did not show up. I called…read morethe company and they replied they do not know why the car did not come. This company did not perform the reserved pick up service without prior notice so that the guest missed the air flights. In particular, they declined to compensate the rebooking fees and airfares resulting from their unprofessional behavior and mistake.

I surprised my fiancée on her birthday with a hummer limo from emerald, and the whole experience…read morewas awesome. Booking it was simple. Don was our driver for the night. He was super friendly and arrived early which I always appreciate. I will definitely use emerald and time I'm in need!

By far the best limousine service around! Clean and that customer service was top notch!! I would…read morehighly recommend them to all of my friends and family! We will be using them again in the future!

I have used Elite Limousine several times and have never been disappointed. Rob has always…read moreresponded to my inquiries promptly. He's been able to accommodate even on such short notice. Absolutely wonderful to work with and rates are extremely reasonable. I have recommended and will continue to do so!

After several phone calls to this Company I found an option to send them a text message, they did…read morerespond within a timely manner through text. They gave me a price (which was reasonable) and said they had the day open. When I asked about booking I was told to call. I called several time and with no answer was forced to leave a message. Over 24 hours later we received a call that they were all booked. (Oddly enough the call came shortly after the 1 star review I left on google.) This company needs to work on communication.

These gentlemen were great!!! Could not ask for more. Attentive, courteous, polite. I am picky and…read morethese guys hit the mark

Very prompt, friendly and helpful. I was extremely pleased!! I would use this service any time! Atread more

I reached out to Jason about driving around a group of parents and kids to look at Christmas lights…read morearound the city. He was immediately responsive, answered all of my questions, and worked with me to create a custom quote and itinerary for our evening. Leading up to the date, Jason kept in communication. Day-of, he was prompt, courteous, and so very friendly. The mini bus was lovely, spotlessly clean, and very comfortable. We all enjoyed the evening immensely, and were so grateful to Jason for his kind, professional service. We hope to use Jason again in the future for other events! I cannot recommend him highly enough!

From the owner: Legacy Transport of Virginia puts their customers 1st with Integrity.read more

This is the email I sent them this morning - they are terrible…read more Good afternoon - I need to let you know about the pretty horrible service I received this weekend. I ordered a car to drive my son from ROA to our home at SML and then to pick him up today, Saturday, to return him to the airport. I provided the guy my credit card and he assured me all was perfect for the 5:30am pickup today. I am glad I called to confirm, as they had no record of the scheduled ride - this is after the gentleman I spoke with assured me of the pickup, the time, and got my credit card and contact number. Fortunately when I spoke to Steve yesterday he apologized and we re-booked. This morning at 5:30am, no driver showed up. At about 5:40am the driver called to say he "got held up" and was running late. By the time he got here it was 5:55am and in rainy weather my son barely made his flight before they closed the doors to the plane. It was really poor service all around. Unfortunately this is the second time since Labor Day that this has happened as I booked a ride for my son-in-law from ROA to SML on Labor Day weekend and the exact same thing happened with me calling to confirm and there were no details saved - same exact story. I am planning to post this on yelp and other ratings sites as this is too much and really inexcusable. Should not be that hard to simply take instructions down for a ride as that's what you do - it should also be reliable and not risk missing a flight because a driver slept in by accident. I am sharing this as this is simply a management problem and you guys need to fix that. Best

This company is unethical in their business practices. When I arranged for a ride, I told that…read moreperson taking the reservation that I have always paid a specific rate. That was accepted. When I got to the counter, the person asked me a question. I answered honestly and he then stated a new rate. I told this person I was not paying the additional money and then ordered a taxi. Do not use this company because you never know what your final rate will be. I am currently seeking a way to file a formal complaint with either the state and/or city.