For starters, I stayed at this hotel during the Virginia governors housing conference, as this was…read moreone of the most convenient hotels in terms of location. However, I should've compared rates, because the host hotel, hotel Roanoke, a historic and beautiful hotel, was surprisingly almost $100 cheaper than this location. Not sure how they could justify charging $269 for something that was decidedly a value hotel experience, is beyond me, but anyway. Check in was rough to say the least. I was on a multiple room reservation and the young lady. checking in Couldn't figure out how to take my credit card for one room and not release the reservations for the others, so I ended up having to put my card down for both rooms. Only to find out later that they charged me for one full night the next morning, even though I was told I would only be charged a $50 deposit!! When I went back downstairs to have it fixed, the young lady couldn't explain why the charge for one full night was applied to my card when we weren't even due to check out for another two days!!! So I would definitely advise checking your card upon leaving this hotel to make sure you were billed correctly, especially at the inflated rate. Overall, the hotel is fairly new and in pretty good condition. The rooms were suitable but could've been cleaned better. There was several areas, including the small sofa, and the bathroom counter. where long straight hair had been left or not properly cleaned. They do serve a decent continental buffet style breakfast and there is a Starbucks and Dunkin' Donuts located in the parking lot, so I guess that's one advantage, but ultimately, I would likely look for somewhere else to stay the next time I visit.

I struggled between rating this Hampton Inn at two vs three starts. At the end of the day, given…read morethe price I paid, two stars seemed about right. All-in-all, this Hampton Inn & Suites didn't live up to the experiences I've had at other Hampton Inns. The property seems run down and grungy. I almost didn't want to sit on the sofa in our room. It was nasty. The walls were pretty thin as well. I heard conversations from both sides of your room. The location is excellent! You can walk to a number of restaurants and bars in downtown Roanoke. Everyone I talked to was friendly and helpful. I'll probably try somewhere else next time, though.

This may be the best run hotel I've been to. And this chain may be my favorite for business travel…read more The rooms were spacious, there was a good separation between the sleeping space and the working space, the bathroom was a good size. The only complaint is the pillows were flat and lifeless. Add a few good pillows to the room and this is easily 5-Star all the way. The staff here was absolutely amazing. Check-in was good, even with a computer switch to a new system that day. Breakfast was good and the attendants were friendly and wiping down tables and keeping everything full and tidy. The cleaning guy was absolutely killing it. I wish I got his name, but he was friendly and he was cleaning floors, emptying trash, and even shining the stainless steel inside the elevators. Keep it up, and thanks for the tip on keeping my stainless at home shiny! If I'm ever in Roanoke, VA again, this will be my first choice to stay again. And I hope they have better pillows next time.

Staying the Springfield Marriott suites in Roanoke Virginia. The hotel rooms are exquisite and so…read moreis the food in the dining room. The accommodations are a little pricey however we are on vacation so we don't mind. We have had mostly great experiences at various Marriotts across the country and prefer them to hiltons and days inn. The hotel is beautiful and very well kept. I highly recommend this facility to anyone in the Roanoke Virginia area.

Had a nice four day stay here and everything from start to finish was top notch. First, the place…read moreis gorgeous and everything I saw was well maintained, even though the hotel is almost 150 years old. We stayed in a "spa" room and it was nice. It must have been updated recently and it came with an air purifier/white noise machine that kept the room fresh and made sleeping a joy. I have never slept better in a hotel! Staff was great...housekeeping, bar/restaurant staff, bell staff, valets...everyone was a true service professional. I loved the 1882 Bar and stopped there every night for a drink (see separate review). The convenience to downtown is also a plus. Although I did eat a couple of meals at the hotel, the skybridge to downtown makes access to more stores, restaurants and entertainment options very easy. Access from the highway is ridiculously simple and it's only 10 minutes to the airport. We will definitely stay here again.

04.2026. Beautiful architecture on this hotel. It gives Victorian Sheraton vibes I was here…read morefor work but enjoyed my room to the fullest. They provided food and snacks for the conference and the snacks were the best , go figure.... I also used the spa while I was there and enjoyed the service. Part of my experience was temporarily dampened due to their bathroom and the lack of ventilation. I used it after someone and my time in there was not pleasant. I would suggest more ventilation.

Bugs, cigarette butts, syringes, filth, etc. You can have it all. Absolutely worst motel ever…read more Scary to a newcomer.

Do not stay here bedbugs tore me up in first room then second roaches where unreal then had to…read moreclean own room to get deposit back which still don't have! Keep driving and spend the extra money!

Cool place, great service, amazing cocktails and delicious food. I'm a fan. We stopped here for…read moredinner one night while visiting Roanoke and were not too hungry, so we ordered a few appetizers. The shrimp cocktail was a generous portion and very good. Cocktail sauce was particularly tasty. We also had Devils on Horseback and they were soooo good. I love dates any way but wrap them in bacon and stuff with goat cheese???? Yes, please. We finished up with crab dipped stuffed mushrooms. Again, just outstanding. Oh...and my Smore's Old Fashioned was really good too. The toasted marshmallow and the caramel coconut rim were perfect. Service was top notch from start to finish. We are fans.

We walked here but seemed like there was some street parking. Didn't realize that this was a hotel…read morebut the restaurant was small and didn't have as large of a menu as we thought. There are a handful of two top tables, a couple lounging areas, and then there are some high tops but not too much seating. They adieu have the bar seats as well. We had a server in training and both our servers were very attentive and friendly. I can't recall what cocktail we ordered but it was delicious. For dinner, we ordered the Khachapuri and the Japanese Tsukene Meatballs. They only had 2 main entrees but everything else was more small plates. The Meatballs were delicious. They were full of flavor and moist. The Khachapuri was also good but the bread was stuck to the parchment paper it was baked on pretty hard. In my opinion, it needed a touch of garlic but still good. It was nice to drop by for a little to have some cocktails but wish there was more on the menu.

This hotel is now the Comfort Inn Roanoke Civic Center. Our family stayed in 3 rooms and the…read moreexperience was disturbing. Despite Do Not Disturb signs and verbally telling the front desk not to enter, hotel staff accessed our rooms multiple times without permission. In my room and another family member's room, the TV remote had been swapped or tampered with. In another room, a wedding ring was stolen, and a police report was filed. A letter about "artwork installation" was slipped under our doors--but only after rooms were already entered. Even after we asked in person for no one to enter, staff came in again. This hotel showed no respect for privacy or safety. We felt violated and completely ignored. Avoid staying here until they take accountability and change their practices.

Disappointed I requested two connecting rooms or at least…read morerooms next to each other, but I didn't get what I asked for, even though the reservation agent, RK, assured me the day before our arrival that it was arranged. When we arrived at the hotel one of the staff members, Guilherme G., informed me that reservation agents are unable to make those kinds of reservations because they were unaware of the hotel's current capacity and there was nothing he could do to help us because the hotel was completely booked. So why are we required to make reservations through a reservation agent when we call the hotel? In my case, it was a waste of time and a total disappointment. I ended up with my family separated, half on one end of the second floor and the other half on the other side. We didn't have a good experience at all.

Disappointing stay primarily because of staff I actually like the rooms that are large…read moreespecially with 2 queens Check in Computer issues Got keys no welcome Had to remind them I was Hilton diamond and could I get 2 waters Housekeeping asked for some extra towels after first morning and guy seemed annoyed Did give me towels Breakfast They have a menu posted in elevator telling you what is for breakfast each day Not what actually they serve each day which seems randomly put together When asked about things like sausage gravy and hard boiled eggs the menu says Thales have each day lady said they don't get their food orders from supplier Said well we do have food though I mentioned them hey maybe you should take down them menu She said if they took down menu people would complain Huh ... her logic is it's better to have an incorrect menu they don't follow then no menu Needless to say I can find hotels elsewhere around with staff that cares at all

Overall: find a different hotel - not worth the price to stay there…read more Pros: pet friendly, soft beds, great shower pressure, full fridge, wonderful front desk guy the night I was checking in Cons: noisy - you can hear your neighbors 100% on both sides, and those walking on the floor above you (unless there was an elephant in that room), not a suite - pulling a glorified shower curtain to separate a space doesn't count (especially when the tv covers both spaces) Honestly, it was the noise that broke me. Hearing our neighbors TV and them talking all night, we even called the front desk to ask them to call the room and it didn't change anything. Also, the thumping/walking that you could hear above us was rough. It wasn't what I have come to expect or know from the Hilton name after being a pretty loyal Hilton customer.

Nice hotel but beware semi's park on the road in front of the hotel leaving engines on all night…read moreand you hear that engine noise in your room. Get a room facing the back of the hotel if you want to get ant sleep. Nice hotel in a bad location. They need to work with the city to get trucks prohibited on that little strip of road which is a dead end anyway.

pool filthy and green, broken AC, moved to another room where AC was slow to cool and noisy…read more breakfast awful. O/W beds and room fine.

We loved our time here. The staff that we saw were all friendly and very helpful. The room and…read morecommon areas were spotless and cozy. The breakfast crew had an appealing presentation and tasty meal. They were the best servers and cooks we saw in Roanoke. I want to hire the grits cook for perfectly prepared grits. We were so impressed that we booked 4 more days for my wife's future medical visits.

Taking the old drive from NY to FL. Needed a hotel for the night with two kids and dog in tow…read more Website for these hotels are kind of confusing so we wanted to wait till we got to the location before booking. And thankfully we did, was able to actually get a better rate directly with the hotel staff Hannah. Was very pleasant and courteous. The elevator was making weird noises and no idea when it was last serviced as it said you could check with the front desk when it was last inspected. Got us up and down though no issues. They have doggy bags and a trash can near the rear entrance. Parking spots way too small. Room was sufficient for the night. They gave 2 free waters, also had a mini fridge, microwave and coffee maker in the room. Ice machines worked. Free makeup wipes, lotion, shampoo and conditioner and body wash all in the room. Very pleased with the view too. It literally at the top of the mountain, right down the road like .15 is Texas Roadhouse which was helpful for dinner if you didn't want to get dinner in the hotel's restaurant. The hotel also had a mini convenient store.

A very strong first experience for my return to this property. This Hampton Inn airport location…read morewas not my first choice. However, it worked out extremely well for value and was on point with every metric. Plus renovated since my last stay. The location is not only by the airport, but also walking distance from the mall and chain restaurants. The lot was clean and had a decent snout of Diamond parking which I appreciate. The signage was tidy as was the landscaping. Check in was delightful with friendly and helpful staff. Warm cookies could be grabbed from their cookie jar and so yummy after coming off the road. A gentleman was mopping and cleaning the lobby upon arrival which I value. Everything looked slick and span. The digital key did not work and was reset. My status was recognized and water, plus free parking. The room was prepared for my arrival. All supplies necessary for the bath were on hand. Things looked fresh and recently renovated. The bath tub had a non slip material on the bottom and shower was extremely powerful. I used the TV and fridge. The alarm clock had multiple electronic jacks which was great. My only complaint on accommodations was the temperature control. I had trouble keeping it cool with a censor being the possible issue. It was not overall that big of a deal, but frustrating. Breakfast was ok, they had the standard chow and it was clean. The coffee station is nearby the check in counter. Coffee and tea were good. No water, but the front desk was happy to provide water bottles. Check out was done online. I was satisfied with my three day stay and would absolutely return to this property. For those needing an airport shuttle you can schedule.

The hotel is very clean, staff is friendly, and it seems to be either new or updated. The rooms are…read moreclean and spacious, beds are comfortable, and the bathrooms are nice as well. I'll be staying here again.