I have never dealt with a company as rude and unprofessional as "on time towing. "…read more It all started out with the website that states "open 24 hours". Doesn't say, open 24 hours for towing, it specifically said "OPEN 24 hours". He towed my sons car June 4, had it til June 6th. Yesterday, 6/5, I called, left a messsage to have him call back at his earliest convenience. I wanted to pick up the car, and Wanted to know what I needed to get the car back. Never called back. But since the website said "open 24 hours" we made a long trip there, assuming 24 hours is 24 hours. We get there and there's a huge sign, by appointment only. 8-4. So apparently 24 hours, isn't what it means l. I called him again, he answered and right away was very sarcastic, very rude. "What does the sign say??" I felt as if I was talking to the wizard in emerald city. I pointed out what his website said and he did not care. I'll admit after he was rude to me, I was rude back. I just made a long drive based on his website, open 24 hours. he could've called me back and said, we aren't open after 4. And been friendly, because his website says they are friendly and if you have questions, just call blah blah blah. Saving us a trip, he said, not my problem. So I asked what my charges were going to be and he said "call tomorrow ". So my husband called today, charges are 545. So I called asking him to break down the 545. He couldn't tell me because he was not in front of his computer. As if he doesn't know what his charges are without looking at a computer. Now looking at the receipt, He's got all sorts of excessive charges. I asked him if he was going to charge me more and he replied, only a jerk would do that. Yes, I did call him one. He even charged me an extra day for storage. June 4-6 is 2 days. He charged me for 3. $36 to go to vehicle. 60. To go back. 85 after hours fee (they're open 24 hours, how can he charge after hour fee)?!??? 195. Impound fee - 85. Tow and hook 45 labor. 65. Per day storage. Charged 3 days, should've been 2. Oh and this is cash only. When I called this morning, again he was rude. Told me not to tell him how to run his business and hung up on me. Amazingly he does have some good reviews, probably written by his mother and cousins.

this is the worst towing experience ive ever had to deal with. they exaggerate situations to…read morecharge you more money then the tow would ever actually cost. it baffles me to think they are on walworth counties "Trusted tow company".... their cost was so outrageous, I had to hire a 3 party tow service (@ only 20% of ONTIME TOWING Charged. This just shows their are good reasonable tow companies out there.. but ONTIME TOWING is not one of them.

My truck broke down (serpentive belt broke) Friday at 1pm i called 3 places no one could help me…read moreand checked in with the Chevy dealer and they didnt even have a tow truck i thought i was stuck in Whitewater till at least Tuesday . Luckily i got Mills Automotive number and the owner came out within 30 minutes and towed me to his shop. He didn't promise me he'd fix it but sent his secretary into Janesville Saturday morning to pick up the rare fan belt (i have a 1 ton diesel truck with 3 alternators). The owner installed the belt and i was on my way by 2pm Saturday. He even let me borrow one of his cars overnight which saved me a taxi to and from the shop from my campsite. Completely amazing service. Most outstanding service ever - he even was hosting a party at his house Saturday and still came in to help me. Don't use anyone else for your mechanical needs in Whitewater.

This towing company is a rip off. My car was in an accident Friday morning and I tried to pick it…read moreup on Saturday only to be told they are closed and couldn't get it picked till Monday. My car was there for 4 days and they charge me for 5 days of storage at $50.00 per day. My car was brought in at 12:45 am Friday morning so from Midnight till 8:00 am they consider that 1 day. The tow truck driver told me the car had a few dents and then I see the car and its completely totaled. I guess if you can't get customers to come in just rip off the ones that have no choice

This towing service is ran by a very inconsiderate man. I had to pay him almost $200 to get my car…read moreback. When I woke up and realized my car was gone, there was no note on the door or anything. I honestly thought it was stolen. We then found my car in the middle of an abandoned gravel field with the guy who towed it sitting in his car with his very loud, scary dog. It was the most sketch experience I've ever had in my life.

RJ is hired by DLK to tow cars. My college student son did not adhere a parking sticker to his…read morewindshield, instead placing it on the dashboard 6 inches from the spot. RJ chose to tow it, forcing my son to pay $174. When I discussed the situation with him, he only repeated "it was not in the right spot". Instead of looking 6 inches away, he chose to make money off a college kid with no money. He may tow people in need at times, but he was looking for ways to profit off teenagers. After talking to him, I find him to have low ethics and have no respect how he operates. A better man would have tried to get to some kind of resolution.

Family oriented, will sit down help you understand what's wrong. Also help u see what needs to be…read morehandled. They are their to help not make a paycheck. Truly an amazing shop.

From the owner: Service All Makes and Models…read more Services: Auto Repair, Brake Repair, Electrical Diagnostics, Engine Swaps, Family and Pet Friendly, Mufflers, Oil Changes, Performance Build, Suspension Repair, Tires, Towing, Transmission Repair. Locations Facts: 30 Mile Radius

Needed the battery changed in my truck. I called him on a Saturday. He couldn't come then, but…read moreoffered to do the work on Sunday! He was prompt and finished quickly and efficiently. I was very pleased with the price and the service. Highly recommend this small business. Jennifer L.

From the owner: I'm honest loyal respectful save money on your projects. Communication and explaining issues and…read moreproper care. Great reviews and references Upon request mobile

Junior, the owner & his wife are extremely friendly and helpful. The pricing and quality of their…read morework is excellent. I am always impressed when an auto repair shop is very clear and fair in their pricing, and are willing to look over a customers car without the gouging estimate fee most dealerships charge (of course they spin this, saying that cost will go toward the repair if you have the repair done here!). I would never hesitate to recommend the shop to anyone in the Delevan/lake Geneva area.

I bought a 2018 that needed a wheel change. I wanted some color to accent the wheel and match my…read morehorse trailer. Junior was the only dealer representative who could come up with a solution. In addition to that time was of the essence as I was leaving town in a week. He got it done on time and with professionalism. I really appreciated his research and follow up.