Ok so the car isn't fixed yet. BUT THEY WERE SO NICE! From moment I walked in thru examining car - Israel was so great and made me feel like Fix valued me the moment I walked in. I felt a review was in order. I'll add more later re the fix but customer service was A+ from first contact. This is the nicest place and the car looked great. I cannot recommend them highly enough. They made it a much easier experience. read more

Great job by Israel and the team. 20 yo old car to fix up after a deer hit. Tough consumer - me. Long engagement - almost 10 months total because of challenges. They worked through finding all the parts that were needed despite being no longer manufactured. Handled a couple set backs with bad parts, a bad partner for work they didn't handle and a mistake an employee made. Spent extra time getting things just right. Regardless of set backs they did it with a smile and made sure things were fairly taken care of. Thanks again. read more

Outstanding. Professional, friendly, ultra clean facility. I was hesitant to take my car to a place I had never heard nor seen, but they made me feel welcome and valued from the first words to the last. Communication and follow-up were outstanding. Everyone was great, but mostly I appreciated the front office people(this is the only ones I had contact with). Highly recommend Fix Auto Chico CA. Thank you read more

0 stars if possible. DON'T DO IT, TAKE YOU VEHICLE SOMEWHERE ELSE!!! I wish someone had warned me. Shotty workmanship at best. Horrible quality control. Misinformation. Had to go back in several times for them to re-fix what was done incorrectly. Took 6 months of my time and I'm still waiting for the last part that they admittedly lost. I just want my car back to the way it was before the accident Never Again Fix-Auto, Never Again! read more

I'm sure the shop does quality work but unfortunately, because my car is a classic more than 30 years old, they were unable to complete the repairs. So sad. read more

Fix Auto Chico - My MX five the day of the accident - Body Shops Near Me - Chico, California

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I am 85 years old and recently was involved in an autoaccident,first in 65 years Very traumatic experience, my fault No one injured My vehicle was severely damaged & repairs ending up costing over 12000 I did not know what auto repair shop to go to but State Farm recommended Fix IT Auto Repair in Chico,Ca & that is where I went I did not know what I would end up with but as it turned out the vehicle now looks better then before the accident Impossible to see if vehicle had ever been in an accident I am EXTREMELY HAPPY with repairs that Fit IT performed & would highly recommend them if you need auto repair,you will be very satisfied with results In addition to outstanding repairs they delivered the vehicle to my home about 30 miles from their shop Who provides that kind of service Very thankful I took my vehicle to Fit It Auto Repair & you will too Ted Paradise,CA read more

Used to be Chico collision, had incredible management, attention to detail for there hallmark, responsive to customer was top notch, then had a accident and had to takes my car in for repair. I was unsure that the new management would be as good, but I was pleasantly surprised that they performed with the same high standards, job was done perfectly and on time, and they worked w it's the car rental company so that I could leave the rental with them and Israel got everything taken care of. Thank you fix auto, great job. read more

Extremely good service and work. 10/10 I recommend for any repair. They do very great work and go above and beyond. I rarely ever review a business but I had to with this one because they did such a killer job with my dodge challenger. Which mind you was a very difficult repair. Great people to work with. Five stars! read more

I have nothing but incredibly positive things to say about Fix Auto Chico. Mark and his staff treat you like family from the very beginning of the process, answering every question with patience and explained in simple, layman's terms if needed. In our case, we could have easily had our car totaled but upon my request, Mark went above and beyond to complete a repair instead. They communicate frequently about the progress of the job and were right on with the time frame of repair. I would not consider any other auto repair facility for my future needs. Thank you Fix Auto! read more

Leo and the staff were so easy to work with! I love my car and was so sad when I was rear ended. Leo was patient with my questions and concerns and was great with the explanation of the repairs. I was frustrated with my insurance company and the delay they had, but Leo did a great job keeping me in the loop on his side of things. They detailed my car and she looked brand new when I picked my car up! Super friendly staff, professional and amazing customer service. Would totally recommend! read more

Called to see if they would replace the side mirror. I have the new assembly already and needed someone to install it. They told me they do NOT install customer supplied parts. Apparently it is there policy. I have never been to any shop that will not install parts that I bring in. Worst shop because of this and they just lost my business and won't make any money now for the labor I would have provided them. read more

My experience at Chico Collision Center has always been top notch. They are Eco friendly and the owner was very approachable and understanding regarding my accident. I would highly recommend them to my friends and family!!! read more

We recently had our truck's tailgate repaired at Fix Auto in Chico. I walked in and my insurance claim was handled smoothly and quickly. It was fixed and ready in a day! They were very professional and easy to work with, and several hundred dollars cheaper than a similar shop in town. Thank you, and while I hope we don't ever have to return for a repair, I know where to go if we do! read more

Repaired only what you could see and left mounting brackets broken. Left everything that the headlights and grill mount to broken. Attached the grill only at the top because they could not mount it to all the broken stuff that they were paid to fix but did not. Customer service was very poor was told I could pick up my truck when I arrived I was told it was not ready today and was asked to come back 3 days later. After I picked up my truck is when I found out it had not had everything fixed. When I returned to inform them that the truck was not fixed. I was told by one of the workers that it usually take a couple of visits to get a car fully repaired. I did not have the rest of the repairs done at here. As one experience here will make you run never again will I take anything here for work. read more

I've had my car in their care twice in the last 5 months, while its been rough for me and my car, these guys truly make the experience less stressful. They do amazing work and use high quality products, paints and clear coat. I wouldn't take my car anywhere else. read more

See update in comments. After two weeks, they still couldn't get my car in. Many different stories, excuses and more.

Beautiful repair with the greatest of care. The shop quickly responded to USAA and had the estimate approved, scheduled the work immediately and then repaired my truck to look brand new again. I received text alerts every day on progress and phone calls from the owner to keep me updated. If you need a ride they'll give you one. They washed my vehicle inside and out! This is one happy customer, and more importantly, one happy husband. read more

After being involved in a t-bone vehicle accident, I started doing research on local auto body shops and reading reviews. I read positive comments on Yelp and decided to take my vehicle to Fix Auto Chico for an estimate. The staff working in the office was reluctant to acknowledge me and was extremely rude and unprofessional after doing so. Maybe I caught all three of the people at a bad time or were just having a bad day, never the less, customers shouldn't be treated this way when running a business. Due to the initial negative experience, I decided to take my business elsewhere as there are many other high-quality auto body shops with similar reviews in the area. read more

I had a car accident back in November, I was kinda left in the dark and I was stressed about the repairs ever since. When I discovered Fix It auto, I was pleasantly surprised that they helped me out with my repairs and filled me in with all the details that I had no idea of! Mark dropped me off at Hertz, all the way across town and we had a lovely conversation! I recommend going to this place, they are all professionals! 10/10 read more

They fixed my car fast, and were friendly and clean. They did a great job! The ppl were friendly and responded quickly. Would recommend

This is a great place to take your car...they do a thorough job and make sure every detail is perfect! I highly recommend...also the staff is very professional and very friendly...I'm super happy I brought my car to this auto body shop and if ever needed in the future I will be using this business again. read more

Repairs were quick, less than a week. Shows in the quality. It seems like they cut ever corner they could to reach that speed. I hit a cone on the freeway, trashed my bumper skirt and the driver's side skid plate. Bumper skirt wasn't too bad, but the skid plate basically disintegrated on my Mazda 6s before I made it to the shop. Well, the bumper is the right color and the paint seems ok so far (More about that following, based on a friend's experience.) I received a call after I brought it in, they had ordered the wrong skid plate for my model and they have to wait for the re-order. This is ok, the sport package on my model isn't very common. The issue here is, even after the re-order, my car does not have a correct new skid plate. They also did not replace the bumper bracket whose clips had broken. I discovered these doing a headlight bulb exchange soon after the repairs. The easiest way to change my headlight bulbs is to remove the bumper skirt and the headlight housing assembly. This procedure includes removing bolts holding the wheel well liner, grille insert and the skid plates to the bumper skirt. When I got underneath my car, I discovered that the skid plate on ONLY the driver's side was covered in tar. Bumper, plate, bolts and all. NO sign of tar on the passenger side or in the driver wheel well. Once I get all of the bolts out the bumper slides right out of the driver side, where my broken bracket was hidden. Removal of the bumper skirt showed me that the joke of a replacement skid plate was simply the remnants of my disintegrated skid plate tarred to a cut section of a different skid plate. What a joke. Statement says nothing about having an alignment preformed when I clearly state that it needs checked, as I ran over a cone, possibly with the wheel or suspension. They worked well with Esurancne, except they "lost the check" until I repeatedly insisted my claims representative said it was mailed to the shop "a week ago," which she had. That's my experience. I had a friend come in for door replacement and work to the unibody & b-pillar on a Focus. Paint on the non-door repairs "orange peeled" in less than 3 months, a sign of hasty work and lack of attention. I don't know of any other issues first hand, but I saw this paint debacle myself, before and after. I would never recommend this place to anyone. read more

Great staff. Great service. And worked with my insurance! Highly recommend! My car is fixed and I am a happy camper! Now let's not get into another crash... Oh! And now I'm off to Dutch bros for some coffee. read more

Fix Auto Chico - Comfy waiting room while filling out paperwork. - Body Shops Near Me - Chico, California

The folks here are great at customer service. They had the best price to have the work done, which I was very concerned about as insurance didn't cover it, did it in record time, and even touched up a small ding on the door that I asked them to check out and waxed the roof that was getting sun damaged (at no extra charge. This is the second time they've worked on my cars and both times they've done excellent work. read more

We had have had several minor repairs done by Chico Collision and they have always been fantastic! Fast, efficient and exceptional of quality work. Our 5-year old BMW X5 was recently pelted in a windstorm. The front windshield and the majority of the car was left dull and pitted. Mark got it looking like new again! We are thrilled with the result and could not speak more highly about the work that they do. Thank you!!! read more

Fix Auto in Chico was a delight to work with! They were courteous and answered all my questions, prompt about scheduling an appointment for the repair of my car, and had it done when they said they would. They dealt with my insurance company directly and got everything taken care of. The repair was expertly completed, and they cleaned my car inside and out, looked good as new when I picked it up! I highly recommend them. read more

I would recommend fix one hundred times over, they were more than accommodating with a quick repair considering I was paying out of pocket for a rental. They were professional, friendly and my car was sparkling clean inside and out when I got it back!! Thank you so much guys. read more

After the a not-so-good initial meeting to have this collision center repair a mistake they made and writing a review on yelp, the owner did contact me personally through messages and corrected the mistake. You have got to give it up for a company/owner to admit a mistake after one of the managers went a certain way. Much respects to Mark at Chico Collision Auto Repair. If you have an issue, bring it up to him and he will certainly make it right. read more

I had been recommended to go to this shop, and didnt think it'd be an issue getting my vehicle repaired, but they constantly gave me the run around the receptionist was rude along with two others names Mark, and Gregg (the owner). Long story short dont waste your time or good money here. Hope this helps before you stop by. read more

After my car was hit and dealing with insurance, I was told that Fix Auto would be contacting me, but after waiting a few days I decided to call to expedite the process and make my appointment. No big deal, I get that things can fall through the cracks. However, the receptionist that answered the phone acted like I was simply a nuisance for calling. She incessantly interjected as I was speaking and trying to explain the situation, made me feel stupid for not knowing their policy of "just bring your car in," and reluctant to even want to take me on as a customer. I did not appreciate her ill-mannered tone and unwillingness to even listen. Maybe she was just having a bad day, but I chose to take my business elsewhere. read more

Mark and his people did a great job for us on two recent body repair jobs. Appreciate the professionalism.

Did a great job painting and installing my splitter and rocker modifications to my corvette...looks factory......

Mark Page and his team at Fix Auto Chico did a fantastic job with our Mercedes. The daily communication that updated us on the current progress and expected timeline an awesome touch. Highly recommended. 6 Stars!!! read more

I have had several repairs done at Chico Collision Center and the service always exceeds my expectations. The work is always done on time or before scheduled. You always get the car back clean and detailed out. The service is friendly and professional. There are lots of choices where to take your damaged vehicle but I highly recommend taking it to Chico Collision Center. read more

I needed to get some minor damage repaired on the driver's side of my car and I had heard these folks did good work. I took my car to a couple of shops and Chico Collision Center not only came in with the lowest bid, they said they could have my car fixed up in the least amount of time. Chico Collision Center delivered on every one of their promises, and they even polished both my headlights! The office staff was courteous and friendly and my car looks great again. What more could I ask for? Great job, Chico Collision Center! read more

I recently hit a deer with my almost new Mazda 6. Chico Collision did a great job on getting it back to looking new. I was pleased with their work, communications throughout the process, and their interactions with my insurance company. I'd recommend them to anyone needing bodywork. read more

This is the second time I have needed their service. The body work was done in a timely matter and the workmanship was brought back to a new condition. The friendless of the staff and the detailing of the car was a big bonus. Thanks. read more

Great communication, product was ready when promised and great quality. Nice to go to a business where everyone is smiling and upbeat!