Upon referral from my Primary Care Physician, I scheduled an appointment for skin cancer screening…read morevia the phone a few weeks ago. The Phone Contact Center agent was nice, she entered me as a new patient, including all my insurance information. She confirmed my insurance was accepted. I arrived for my scheduled appointment and was told that the Milford office does not accept my insurance, which is odd because the phone agent said they did. The receptionist confirmed I was entered in their system as a new patient and that my insurance was also entered. But looking at my card she said I would have to pay out of pocket to keep the scheduled appointment. Neither the receptionist nor the office manager could explain why the phone agent could schedule me. Either their system is flawed, or it is a "bait and switch". I left the office and called the Optima Contact Center. The phone agent was apathetic and said. "What do you want me to do?" No one gave an actual apology. She told me I would get a call back, I have not gotten one yet. I will talk to my primary care Physician to stop recommending Optima. Hopefully they will figure out their mistake so future new patients have a better experience. Was told good things about the Milford Office, but my experience was not good as a new patient and a waste of my valuable time.

If you are looking for a dermatologist in the Milford area, I highly recommend Optima dermatology…read moreand medical aesthetics. From the moment you walk in, you know that this is going to be a first class experience. The office itself is beautifully appointed. They even have a coffee and juice bar. The staff is friendly and efficient. Dr Schaen is very knowledgeable and pleasant. She took the time to thoroughly answer all my questions and came up with a plan. I cannot recommend her enough.

Dr Lucky is an excellent dermatologist. He is very knowledgeable and thorough. I'm been going to…read morehim for over 30 years. I highly recommend.

Been seeing dr lucky for many years. Very knowledgeable and takes plenty of time with each…read morepatient. Has office in Anderson too. Does procedures in office.

Dr. Atluri at Transform MedSpa was one of three doctors I saw before making the decision to get…read moreVaser Lipo on my upper arms. She first asked me what I was interested in and assessed me. After telling her I've always been unhappy with my upper arms, feeling that they are quite sizeable compared to my frame, she recommended Vaser lipo. As to the results, I'll let the before and after photo speak for itself. Unlike other surgeons, Dr. Atluri did not try to upsell me or mention other imperfections she could "fix." She also encouraged me to think about the procedure, research, and ask questions before scheduling. The actual procedure was comfortable and quick. Dr. Atluri and her staff are amazing. I even showed up two hours early for my follow up and they got me in right away. The recovery was quick, procedure Friday and back to work on Tuesday. There's a video of it on YouTube if you'd like to see the procedure. I couldn't be happier with the results. The photo included is only 1 month post surgery. I'll update my review at 3 months post.

Horrible experience…read more Started during my Vaser lipo surgery, not enough lidocaine was prepared and I was screaming in agony, while Dr. Atluri told me to "suck it up" and "be a big girl" if I wanted her to finish. They kept giving me more Ativan, and after 5, I was finally able to relax. During my first follow up, she proudly showed me her new laughing gas set up, saying that next time, no one else would have to go through what I went through. After my healing period, it was quite apparent my results were NOT good. I looked nothing like the inspiration pictures I had shown her, Lots of fat pockets left and a huge lump (about 4 inches across) in front which she tried to say was my stomach muscle.( it's scarring) After telling her I was not happy with the results, she started yelling at me, saying it wasn't her fault, and how hard the surgery was for HER. After going back and forth, she finally agreed to try some other treatments like vaser shape and steroid shots and coolsculpting, to "fix" it After a year and a half of all of that, my results are not any better. I went into my final follow up, with extreme hesitancy, knowing she was going to be angry when I told her I still wasn't happy. As expected, she began yelling at me "DO YOU KNOW WHAT YOU DID?!" (Meaning my screaming in pain during surgery) And told me "Go write a bad review! I don't care! I'll come after you!!!" I had not even said ANYTHING about a review!! After she said that, I told her, I KNEW you would react this way, and gathered my things to leave. She continued yelling at me down the hall, so I turned around and told her that she disfigured me, and she yelled WHY WOULD YOU SAY THAT. So here's my bad review. Completely unprofessional, and clearly lacks the skills to do vaser lipo correctly. Be prepared if you're not happy with your results, to be yelled at **Edited to add, that Christy at the front desk was never anything but friendly and professional, and always has a smile on.

Call 3 time waited for 25 minutes for the last call 15 minutes for to 2 call no one answer the call…read moreto leave an message for my doctor I'm about to go some where esle glad it not an emergency I been going there for 25 years it is very sad there now.

If I could leave less than a star for this practice, I would. I made an appointment and was told…read morethe day would be 4-5 months out, which I accepted as normal for a dermatologist. I was then notified several months into waiting for the appointment that it had been cancelled by the office and I would need to be rescheduled. Instead of getting a somewhat sooner appointment (hoping for maybe beginning of next year), I was told I would have to wait another 7 months for my appointment. This is entirely unacceptable for any medical practice, especially with such a large group like Trihealth. I expected better and unfortunately their patients are clearly not their top priority.

I wasn't going to write a negative review because I absolutely adore Amanda--she's been amazing,…read moreand her services are the only reason I stayed as long as I did. However, the way I was treated by the office was beyond unacceptable. I've been a loyal client since COVID, long before the office was even built. I've done the VIP facial membership, peels, and other services. Over the years, I've been canceled on numerous times--sometimes multiple times for the same appointment, even last minute--and I've always been understanding and flexible. On the rare occasions I've had to cancel, including last-minute due to illness, I've paid the full appointment price plus tip without complaint. While Amanda was on leave, I was booked with a newer esthetician (who I believe also handles administrative work and bookings). She performed the worst facial I've ever had--including failing to even power on the Bioloft machine. I kindly informed Renee, the owner, but still paid in full and was not even offered a replacement service. Recently, I've been dealing with serious health issues, including possible lymphoma/breast cancer. I woke up the morning of my scheduled appointment with a 103.6 fever. I immediately called, texted, and emailed the office. Rather than being met with compassion, I was met with rudeness and told I would be charged the full amount because I've had too many same-day cancellations. I even offered to come in sick to avoid the charge, which was declined. I strongly suspect the same esthetician who botched my facial was the one responding anonymously through the office text, as they avoid accountability by using no names or signatures. When I informed them I wanted to cancel my membership due to the poor treatment, they simply replied that it was 'for the best.' They then continued to antagonize me via text, even after I asked for all communication to cease. To make matters worse, they took my $150 membership credit for the month and canceled me without providing the service. After years of loyalty, it became clear they didn't value me as a client--likely because I don't fill my face with Botox and filler like their higher-paying Montgomery clientele. I also don't purchase their overpriced skincare, but I did invest in regular facials, massages with natural upgrades, and referred many new clients their way. Apparently, that loyalty meant nothing. If you're looking for a place that values relationships and treats all clients with respect--not just the ones spending big bucks--do yourself a favor and take your business elsewhere. There are far better, more ethical businesses out there

I've been going to this salon since June I think. I signed up as facial club which I get 1 facial…read moreevery months. It's been great, my skin condition is good. I also bought woman's hair growth natural herb medicine, it works well. Last time I tried medical massage because I have chronic neck, back, hip problem. It worked really well. There's lots of skin care products as well. I highly recommend this place.