For annual skin body scans, they bill it to insurance as an office visit vs preventive care which…read morecauses most patient to have to pay out of pocket expenses instead of being fully covered by insurance. Another example of why healthcare is not affordable in the US. Instead of prioritizing the importance of encouraging patients to care about skin health, they choose an option to gain more money from the system. I will not be returning.

I had a disappointing experience at this dermatology office. During a previous visit, I mentioned…read morethat Accutane seemed to be irritating my esophagus. When I brought this up to Dr. Stephenson, he responded that he had "never heard of that," and didn't seem interested in discussing it further. I let it go at the time. At today's final Accutane checkup, I needed to show the doctor some skin irritation on my inner thighs. Since this is a dermatology office, I assumed this would be a safe space to address skin concerns. I initially showed a picture, but Dr. Stephenson said he couldn't assess much from photos and asked to see it in person. Although it was embarrassing, I decided to show the affected area and made it clear that I felt uncomfortable removing my pants in front of both the doctor and nurse. Instead of offering reassurance or making the situation more comfortable, they were both completely silent -- and to make matters worse, the nurse, Sheryl, actually smiled like she was about to laugh. It was incredibly unprofessional and made me feel judged and humiliated during what was already a vulnerable moment. I came seeking medical care and left feeling uncomfortable and dismissed. If you're in the field of dermatology, you should be prepared to treat all kinds of skin conditions -- without making patients feel weird or ashamed for having them.

I visited this office for what I thought would be a routine dermatology exam. I was seen by an…read morein-network nurse practitioner, but later discovered my insurance was billed under a different out-of-network physician's name. I was never told before my visit that this would cause my insurance to deny coverage or that I would be billed at out-of-network rates. When I disputed the charges, the office claimed I "should have known" from a past visit more than a year earlier -- even though they never disclosed this at the time of the current appointment. The result? A bill hundreds of dollars higher than expected for a basic procedure, plus pressure to schedule unnecessary follow-up visits. Patients deserve transparency about costs and insurance coverage before treatment. Based on my experience, I strongly recommend asking detailed questions about how your visit will be billed, who the "billing provider" will be, and whether that provider is in-network -- or consider going elsewhere.

I had an appointment on Monday for a routine examination. When I got to the office, it was closed…read more No one contacted me to let me know to change my appointment or that the office was closed on Monday. I had changed my work schedule to keep this appointment. There were three other people at the door who also had not been notified the office was closed. The person I spoke to on the phone was very uncaring about my situation. Obviously their customer service skills are lacking and they have no concept of taking care of patients. They lost a patient and anyone I can keep from seeing them I will.

Two of my three previous appointments with The Dermatology Group were canceled by this…read moreestablishment. For my next appointment, I arrived 12 minutes late because of road work and heavy rain in the area, and I was told I would have to reschedule the appointment because of a strict 10-minute limit. Does not seem fair to me. I won't be back.

Beware, they will tell you that they take your insurance but neglect to tell you that each doctor…read moremay or may not accept your insurance and you won't find out until you get an enormous bill in the mail. Fraudulent practices.

Sooo upset with this place, leaving to see a new dermo. I have been a patient for years, and have…read morebeen struggling with my acne a lot recently. I made an appointment for help, (which mind you takes forever to get into in Cincinnati) and they turned me away because my insurance got renewed a week ago and a copy hasn't come in the mail yet. I provided the new numbers/information digital bu they still refused me after driving all the way out here simply needing serious help with my skin. I understand doctors need to see proof of insurance, but she didn't at the very least even have the professionalism or decency to come out and speak to me about it, rather had the front desk shun me even though I was visibly tearful and stressed since I spent the time driving all the way out looking forward with getting help with my acne. So disappointed

I have been seeing Dr Long for many many years. I've liked her for both medical and cosmetic needs…read more However, recent visits have been awful and it's to the point where I need to find a new practice. She has an aggressive nurse who has been incredibly rude and has an arbitrary policy for late arrivals - I can't tell if it's 5 minutes or 10, but I've been in both scenarios and there is no grace period in her mind for a downtown office. It's so aggressive, I won't be back. It'll ruin your day.

All of the staff and physicians I've encountered have been great. At their core- medical…read moredermatology- catching the bad stuff. Extra beauty services- but not pushy. Nice facility to round it out. Keep up the good work!

Nice warm and inviting space. Got me in very quickly. Attendant saw me and doctor came in shortly…read moreafter. Sincere and caring approach. Good treatment and recommended a steroidal cream that has been amazing for a variety of small skin cuts and abrasions. As well as, treating minor skin cancers/ potential skin cancers.

Horrible and incorrect billing practices. Impossible to get a hold of anyone. Filing provider…read morecomplaint with insurance company. Find another practice for proper care and if you expect any level of customer service.

Inexperienced staff that act like they're lost, in a hurry, and not sure what's going on. Never…read moreagain. Plus Billing issues! Called the billing department for two days and no one answered the phone. Call the clerk and she takes a message and the cycle starts all over again.

Thank you so much for the professionalism Dr Elizabeth provides…read more Her and her staff are so knowledgeable and friendly! Thank again. Peggy

I am awaiting a call back to set an appointment. If it's anything like the other Dermatologists…read moreI've tried to contact, (their offices close @ four Pm). I'll just keep searching. This group @ least takes a message when they are out!