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    F. J. Chard & Son

    1.0 (1 review)
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    Services - F. J. Chard & Son

    Plumbing inspection

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    5 years ago

    Do not use this company, vastly overcharged, unprofessional, incomplete work. Owner is mean.

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    Plumbums

    Plumbums

    (32 reviews)

    Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

    Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

    James J. Rybczyk Plumbing Heating Air Conditioning

    James J. Rybczyk Plumbing Heating Air Conditioning

    (15 reviews)

    I have never had such a bad experience with a person who was supposed to be professional in my…read moreentire life! I called this company this afternoon to schedule an appointment to have my sewer pipe unclogged. I was told that they would be here between 3-5 P.M. At 2:30 P.M., I decided I had time to go and make a deposit at my bank. At 2 minutes to 3, I arrived at my house to find that my mother, who is living with me because she's too old to live independently, allowed them inside against my wishes. My mother had no idea where the main sewer pipe was so, they had to go into my bedroom where there is a door to that small space. That means they also had to open the other doors to find it while I was not there! My bedroom is my personal space. It is my sanctuary. I don't appreciate strangers in there when I am not home. Who would? They should have asked if the homeowner was home. Then, they should have waited until at least 3 P.M. to see if I would be there and not have entered until I was there. That would have been the professional thing to do. I told my mother I didn't appreciate her letting them inside. Because my mother is 89 years old, she is hard of hearing so, I have to talk loudly. The man told me that I was being rude to her. I wasn't. We are very frank with each and always have been. That is the way we are. The man said that I should have more "respect" for her. I told him she should show some too. After all, it is my house and my bedroom she allowed strangers to enter. He told me that normally people complain when they are late and not when they are early. I did not complain that they were early. My issue was that they came into the house without the homeowner (me) being present. Then, the man was talking to my mother about the trees in the front yard and how they may be affecting the clogged pipe. I told the man that I was the homeowner, not her. At that point, he took offense at that and told his co-worker that they were "out of here" and that he never met such a "rude person" in all his life. They went down stairs and were whispering about my jogging suit and he called my jewelry "fake ass". It isn't but, that should not matter to him! He also called me a "punk". The girl, who was with him, for some reason, mentioned my "1998 Cadillac". I don't know what any of that had to do with my clogged sewer pipe. They accused me of getting the home from my mother even though she has never owned the home and didn't move in here until a while after I had purchased it. The house is in my name. Not hers. It was never her home, not that it should have mattered to him. He should have consulted with me, the homeowner, and not with her. They should have waited until I came home before entering. The girl inferred that I staged the whole thing to get out of paying even though I have thousands of dollars of open credit on my cards. They both left in a huff and didn't bother to clean anything up. Sewer water was on my bedroom floor. They left the back door wide open after leaving. The house became ice cold. My mother noticed it first and had to go to her bedroom. That is the way they treat the elderly? By freezing them to death? I don't recommend this company to anyone. WHAT A DISASTER!

    We had made an appointment to have a drain cleared. They never showed. I called their phone…read more several times and was told they were still coming. Never showed.

    F. J. Chard & Son - plumbing - Updated June 2026

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