I love the monthly membership! I can wash my vehicles daily if I want, though I rarely have time. Still, the option is there. The $59.99 membership is worth it as long as I use it at least once a week. It was a lifesaver during snowy weather, letting me remove residue from road treatments and salt. In the Spring and Summer, it easily removes pollen as often as needed. Be sure to try different locations--service depends more on management and staff than the facility. I've found the best spots in my DMV area and stick with those. I get the best service early in the morning or after 6:30 PM on weekdays. Weekends are crowded and rushed; I avoid Saturdays but occasionally go on Sunday mornings. Recently, I needed to transfer my membership to a different vehicle due to a mechanical issue. The first customer service representative (unnamed) did not complete the transfer, and I was billed for a month without being able to use the membership on the new vehicle, as it is tracked by the vehicle tag. Therefore, because the transfer was incomplete, I could not use the car wash. I called customer service at 410-824-1135 and spoke with Latrice, who resolved the issue, transferred my membership, and handled the unused month. I must admit I was frustrated, but Latrice's patience and temperament helped us resolve the situation in one call. Thank you, Latrice! Flagship Carwash needs more employees like Latrice. She was pleasant, polite, knowledgeable, and is definitely a rarity in her field! Customer service is at an all-time low across the board, and she is an excellent customer service rep who represented your company well and finished the process. Signed, Still a satisfied customer! read more

Professional with an expeditiously approaches to customers and cars. There's service levels for everyone's budget. The waiting area is clean, comfortable, with a TV to make your experience more pleasant and to take away from the awkwardness by being around strangers. I highly recommend this car wash and get a subscription where you can go as much as you want throughout a month! read more

I've been coming to this car wash for years, back when it was under the previous ownership. I was always happy with the service and recommended it to friends. Unfortunately, since the ownership changed, the quality has gone downhill. The biggest difference is the staffing. They used to have around 20 employees working efficiently, cleaning and vacuuming multiple cars at the same time. Even when the place was busy, I was usually in and out in less than 45 minutes. Now it looks like they only have about six - eight employees, and the service feels rushed and understaffed. Another thing I noticed is that they no longer properly pre-wash the vehicle before it goes through the tunnel. They used to power wash the entire car to loosen dirt and grime. During my visit today, the employee only sprayed something on the windshield before sending my car into the wash. It's disappointing to see such a decline in quality. After being a loyal customer for many years, I won't be coming back. read more

I love this location much better than Bowie location. They are quick, but they do a great job. My windows aren't smeared after, and they wipe the whole dashboard not just the top by the windows. Thank you. read more

First time stopping by and was greeted kindly at the kiosk and at the tunnel. The interior wash was great and they wiped down all the windows inside and out. Thank you to the big team here! read more

My 1st experience here was today. Awesome customer service right at the pay point. She made sure I got a veterans discount. The level of attention to my Yukon xl was incredible. I got back in it and the car was sanitized, clean and polished. Quite the deal all around. Great value. read more

Yesterday on the way home from work I stopped by to get my truck cleaned. My truck was pretty dirty, so I paid for the Ultimate Exterior only. Going through the wash, I noticed the extra treatments that were part of the package were not functioning, weak or started late as my truck was a third of the way through. When it came to the final wipe down, the kid who was working on my truck wasn't even watching what he was doing. He was preoccupied with a parked that was parked near by. He slapped the rag at my windshield with a dirty rag whole his eyed were looking at the car and missed the majority of it. He went around the truck at a snails pace and when finished he his full trip around, he went back to his cart. I am guessing he would of done my tires next, but at this point I knew I was wasting my time. When I got home I inspected my truck. Any area the machine couldn't get to well was still filthy. The front grill was bad as well. I will clean it myself today when I get home and I will try somewhere elso the next time I need a automated wash. read more

Very good car wash. The monthly membership is a good value for the quality of service they provide.

Okay so hear me out guys... I frequently pass this location and almost every time that I do, there is traffic that is backing up the street - FROM Flagship. So swerving many times later, I had to check it out..... Last minute me, I turned into the carwash with about 40 minutes to spare before my movie started at the mall. I took the risk, and it was worth it. I was serviced, washed and wiped clean with about 5 minutes to spare before my movie. I am unsure, but I do believe this establishment offers memberships where you are able to come unlimited about of times throughout the month. I would be interested as my white car and birds' digestive system, clearly get along very well. read more

I used to love this place when it was washhaus but the quality clean you get here now is awful. I paid for the full service wash interior and exterior and by the time I even was able to pull up to get the interior cleaned the wash dried leaving spots. The interior was so poorly done, still dog hair and evidence that the front interior was hardly wiped down. Hoping to call and get some type of refund or credit bc this is awful read more

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Exterior wash review: I recommend this car wash if you're looking for a good dirt clean, but I don't recommend anything higher than a basic wash. I paid for the deluxe car wash and it doesn't do a good tire shine nor does it get the bugs off, but it will do a good job of cleaning most of the dirt from the exterior of your car. I did not get an interior vacuum done, so I don't know the quality from that perspective. read more

Well, I must say that today's war went rather well. Got through the car wash itself in a timely manner. It was busy. And then they actually did a fantastic job on the inside of the car. Very happy for once. read more

Flagship Carwash - Ice cream on mat. They suck. Can't take the time to get it off. - Car Wash Near Me - Edgewater, Maryland

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My car was in dire need of a wash and I just happen upon Flagship. I had never been here before so I decided to try it out. The $44 wash seemed a little high but I went for it because the car needed a good cleaning. After driving through the wash the staff did a really thorough job of cleaning the car (including washing my all weather mats). Though the price was a little on the higher end, I felt like it was worth it. read more

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I was unaware that there was not a free vacuum station available like at the Bowie location. This was my first time here, and the wash was great, but I wanted to vacuum my car with paying the workers. read more

Only giving one star because the people working there are friendly. 55 minutes for an inside/outside and truck is still covered in bird shit. I don't know why I keep giving it another shot...well I do, because they don't have competition in the area. Better hurry up and fix things before the new one opens! read more

THE ABSOLUTE BEST CAR WASH I'VE EVER RECEIVED, hands down!!!! My Pug sheds profusely. These, very nice people left my vehicle SPOTLESS!!! I live about 45 minutes away or I would've invested in their membership package! Extremely happy with both the interior & exterior! First visit but not my last!!! read more

The most trash ass carwash around. After calling corporate 3 times about issues. I talked to the manger, who was rude as fuck and would tell me his name. He said I'm a piece of shit and get off the property. Wash haus should've never sold this place. read more

My car had bird poop all on the hood. Not sure why this place has bad reviews but I had a great experience, clean car interior and out.

If it wasn't for the employees wiping your vehicle off it is not much better than a gas station drive thru Didn't see much soap coming out of the spray makes you wonder do you really get rain X on your vehicle. Don't see much beading after. And it took 45 minutes without interior being done so today im pushing it to give 2stars read more

Been a paying membership customer for years. They either aren't scheduling employees for the peak hours or don't have enough staff to cover the customers in queue. I was vehicle number 21 in the queue on a Sunday morning at 915am and they had three vacuum lanes open. The vehicles coming out of the wash chute were completely dry from the sun before they even reached the vacuum area. So many customers did a u turn while in line and left disgusted. It took me 74 minutes from the time I got in queue until I left. That's pretty bad. Hoping the other car wash by the bridge will be built soon and I'll take my business there. read more

Flagship Carwash - Long line in park after getting a wash. - Car Wash Near Me - Edgewater, Maryland

I feel like they really take their time with my vehicle here and it shows in the end result. I'm hesitant to make this review because what I like about this place there aren't too many customers waiting in line and a good review will certainly spoil that. Excellent value and nice service. read more

tried to buy a membership online website inoperable, went to the place of business. No place to park to get inside to buy a membership called on the telephone. Couldn't get a live person only recording so I drove him to have my car washed and there is no Customer Service no speaking English. I will never go back read more

I've never had an issue with this location and generally find Flagship to provide above average service. Still not as good as doing it yourself, but best around this area read more

I love this car wash! They wash my floor mats and do a great job cleaning inside & out. The workers are always pleasant which I absolutely love! And guys, please & thank you goes a long way! Don't forget to tip a couple of bucks! They always remember who you are. read more

The wash in general is good but they don't get the bugs off of the front of the car even though I ask for extra treatment. It seems that they're more worried about the tire shine application than making sure that the vehicle is cleaned properly. I am a a subscription member for outside only and have been thgrough the wash 3 times since a recent trip and still have bug residue on the front of my vehicle. I'm thinking about changing to another wash if this doesn't improve. read more

Wow! Excepted the worst due to some of the negative reviews but we are quite satisfied & impressed. No waiting, very helpful, kind & patient. Two people pre washed car, four vacuumed & cleaned the inside. Quality wash, vacuuming was through & fast! Excellent teamwork & hustle! Plus ~ they have a convenient cart for your trunk stuff so into may be vacuumed. So happy to have a clean car read more

WATCH OUT FOR THE NEW CURBS!!! Been twice since changing ownership. Definitely not the same attention to detail. Will still give it one more try. read more

No 'value' and No 'attention to detail'. Back of car didn't get cleaned. Guys that wipe water off didn't catch it either. Won't be returning...Waste of ti.e and money. read more

I bought the highest end unlimited pass and used it for the first time today. It took an hour for the process. Disorganized, not well run, and should never take this long! Nobody would answer questions or help when the machine wouldn't take the new pass. I had to scream to get someone to come help so that I could actually get the gate to go up and start the car wash process! Awful! read more

If you are using Flagship,BEWARE! If you try to cancel, they may not do so if you are near your renewal date. They will not accept your call, they process your credit card and refuse to refund your payment. I was charged 3 times the same day for my membership, with one of the charges rescinded. They refuse to acknowledge the additional charge even though it is on my statement with specific reference numbers. As per their stated instructions, I cancelled my membership prior to renewal and they simply refused to acknowledge this, charged my account, and refused the refund. BEWARE!! read more

DO NOT GO! I used a credit card and they signed me up for a membership that I DID NOT AGREE too. I was charged $74.99 each month. Customer Service was NO help. They are very dishonest. DO NOT GO. I have never written a review before but this company will steal from you. read more

Employees cannot be trusted! I was at this car wash today. When I got home, I noticed the coins my son was collecting in his cup holder were all gone, except for one penny. I was completely appalled! Granted, the value isn't much, but it's the point that the employees can't be trusted. The fact that they just steal things from inside your car is so disappointing. I will definitely be finding a new car wash. read more

Car looked great. Clean and organized facility and staff. Very responsive management.

So never had a problem with this place till now. This button wasn't broken before i got the inside of my car cleaned and now it's broken. They didn't tell me they broke it either... most likely won't com back nor recommend it to others. Also didn't do a great job of wiping the inside down even though i paid for it to be wiped down. If i could leave 0 i would. read more

Flagship Carwash - Broken button - Car Wash Near Me - Edgewater, Maryland

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1 hour for a car wash?? Ridiculous. Come back Wash Haus! They knew how to run a decent business, unlike these fools. Now it's staff shortages, no mgmt on premises, no attention to detail. I am taking my business (monthly membership) down the road. read more

Very unhappy with the job done. "Interior vacuuming" should include the trunk. Or at least specify that it's extra for trunk vacuuming. It only states its extra for 3rd row (of seats). When I called to complain I wasn't offered anything. And to think I tipped the workers too. Ridiculous. read more

The dash shine was sprayed onto my windshield causing glare in the sun. Terrible job cleaning windows. Quality has gone down since washhaus.

I know that carwash places can be good one day and bad the next. But I just want to say that my first time here was a great experience. My car was clean. Maybe it was Monday after work and it was slow and so more time was spent on taking care of my car. I definitely will continue to give it my business unless they prove me wrong. If you have never sat in your car while it is being washed by a machine, this can be a bit strange of an experience. Also, the people who work there deserve respect like everyone else. They work hard and so tip accordingly, in my opinion. read more

Beware of this business, they teach deceiving business practices to their employees. They say they'll sign you up for unlimited washes for a one time fee for 90 days but bill your cc each month. When you find out and try to talk to customer service, they're usually unavailable and when you do finally get to talk to a live person they pretend they have no idea what you're saying. read more

Just drove up for an exterior wash. As I approached, the attendant signaled me forward into the conveyor belt tunnel rails. I drove slowly and began to hear a scraping sound from my car wheels; the attendant continued signaling me forward. Afraid of damage to my wheels, I stopped, got out of my car to check the wheel spacing; it was right up against the rail. Clearly I should been signaled to move car slightly to the left. After asking why I wasn't, a supervisor came out and basically said all was fine, they run 400 cars through daily. No apology offered. Go to Mr Car Wash, or the new one being built in Edgewater. Avoid Flagship Car Wash if at all possible! read more