I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

The technician showed up on time and was very professional. He explained about our system and what…read morehe would be doing to service it.

Rick H. Roseville CA…read moreWe went with Elite because of the reviews online and we not disappointed. Rusty informed us when he was on his way (with a photo of himself) and he was on time and polite from the start. We had dryer vent and fireplace service. Rusty reviewed the fireplace inspection issues, with photos, and was very clear and honest regarding the condition of our fireplace. No sales pitch pressure whatsoever. Highly recommend Elite.

Awny did a great job with both service and instruction. On time, very reasonably priced but most…read moreimportantly...knowledgeable!

From start to finish my experience was awesome. Randy was great in the store explaining the…read moreproducts and scheduling my measurement/bid appointment. Jersey came to my home to do the measuring in prep of doing the price bid. Jersey was informative and professional. I received my bid in a timely manner, made a quick decision to proceed, and received an appointment for installation within a week! Zach came today for the installation and it could not have gone better. He was on time (actually early) and got right to work. He was organized and worked efficiently. I had no idea how involved the installation was but Zach made it look easy. I know how hard he worked and it shows. My home was left clean and tidy and Zach was respectful of my home. I could not be more pleased with the outcome. I highly recommend working with this company!

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

Friendly and very knowledgeable stuff, great showroom…read more Husband and I came in right after we purchased our first home, looking for a fireplace insert and a mantel. We were completely clueless on what would be a best fit for us. Had a gentleman clearly explain all the available options and pricing in a very patient and friendly manner. We will definitively come back for all our fireplace needs.

Unfortunately I wasn't home when Rey and his team arrived... but I didn't need to be, my wife gave…read morethem 5 stars for their excellent service and being careful with our belongings and kept everything clean. Thanks so much for your service!

Capo technician, James, came to our home today to service our Quadra fire pellet stove. James was…read morefriendly and professional. As soon as he walked in he introduced himself and then laid down a canvas floor covering so he would leave no footprints or any type of dirt. He serviced our stove and explained everything he was doing. When he was done, we had what looked and operated like a new pellet stove. I recommend Capo and would ask for James. Gary

This review is related to our experience visiting the CAPO showroom. We had scheduled an…read moreappointment with Terry and he greeted us at the door upon our arrival. His demeanor and approach instantly made us comfortable and at ease. Terry asked about our project and we were envisioning in regards to a fireplace (ambiance, heat, cost, etc). He then showed several options to meet our needs and thoroughly walked us through the differences between the units. Terry listened to our feedback and helped us narrow the choices to two units. He took our information and committed to get back to us with quotes by the end of the day. We have talked to dozens of sales associates the last month in preparation fo r our remodel. Terry provided the best customer experience to date and we look forward to working with him for our fireplace selection.

Ray is a sweetheart and does an amazing job. His prices are very fair. I like forward to seeing…read morehim this year. I have hired a few companies and one company BARELY did anything. This was obvious when Ray cleaned our chimney. He is a blessing. He got back to us right away. I cannot say enough good things about him.

I've used Ray's services for the last 6 years or so. He always delivered great service and was…read morevery reasonable as far as cost goes. But, I can't get in touch with him this year. The phone number doesn't work, and I'm thinking he is no longer in business. Too bad, because it was always a pleasure to see and talk with him. Hope he is ok. Not sure who to call now.

Easy staff to work with. Took the time to understand our needs and wants in a custom fireplace. The…read morefloor had lots of options on display. We found just the right option for us with a few added tailored options for the perfect fireplace. The installation went smoothly and it works fantastic. Kicks out lots of heat with the variable speed blower. Very nice looking flame. From sales to purchase to service to price all went extremely well.

Custom Fireside about 10 years ago replaced our wood-burning fireplace with a gas fireplace. We had…read morea minor hiccup a few weeks after it was installed. CF quickly jumped on it and we hadn't had any problems since. Then, a few weeks ago, our remote seemed not to work not to mention the unit itself unit was filthy. CF's tech, Will Nuezca, showed up right on time and within minutes had us up, running and with a clean unit that looks and runs like new. As an added benefit, Will took a chatty but professional approach to his task explaining what he was doing and why as he went along. Worth every nickel we spent.

Beyond stone provided the best price and service out of any other company we spoke to by a long…read moreshot! So many other companies were rude and unprofessional but this place couldn't be more opposite. Thank you!

They did a good job. Had the come out twice. First to replace the bathroom counters and then a…read morecouple months later the kitchen