I recently had the 42 Apex wood-burning fireplace with Green Start technology installed by the Stove Connection and I couldn't be happier with the experience. Chris and his crew arrived right on time and were professional, clean, and extremely knowledgeable about the unit, including how to use it and maintain it going forward. The installation looks great and everything was done with attention to detail. One tip for anyone choosing the Green Start technology: ask Chris to cut back the sheetrock with a Dremel tool so the box cover plate sits perfectly flush with the wall - it makes a big difference with the finished look. Overall, I'm very happy the service and would definitely recommend them. read more

Left 2 messages to have someone come to my house for a fireplace insert consultation. No call back. Way to conduct business!

Just kicked on my fireplace for the first time this season and made me think about my appreciation for Bob and Kathy at the Stove Connection. They were very knowledgeable in helping us to decide on the right product for our setup. We also compared pricing with other companies and found they were on par or more reasonable. They also helped when I made a mistake and needed to shift the installed fireplace forward a few inches bases on an error in my judgement for my overall project. We love our fireplace and are enjoying it right now! read more

The Stove Connection - Fireplace Services Near Me - Loomis, California

I purchased an expensive insert from this company just a few years ago. They installed it. It cost more than another company I had been talking with, but these guys assured me that they would do any servicing. Two years ago I paid them to come out and clean the chimney and check the insert gasket. I also had to buy a new fireplace grate as the original one fell apart. Yesterday I scheduled a service appointment for next week. Today I get a call telling me that they can't do it because they no longer have the equipment for a two-story house. Seriously? They don't have a ladder? My house is not a high rise and it's not at all difficult to access the roof. I have no problem getting up there and I'm a senior citizen! The Stove Connection has a pathetic lack of customer service and I highly recommend you DO NOT GIVE YOUR BUSINESS TO THEM! They might say they will service your fireplace, but apparently they can't be believed. read more

Love my new fireplace. I went into the store and wanted a pellet stove. Bob listen to us,what we had, what we needed and talk some sense into me. We are very happy with our gas fireplace, it's perfect for our home read more

The Stove Connection - Awesome fireplace - Fireplace Services Near Me - Loomis, California

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Cannot recommend this business more! So fast, easy and professional. They installed in one day. Super clean. 10/10

The fireplace is in a corner and is rounded (approx. 180 degrees). Because of the design, there were not many options to install a new gas fireplace. Bob made it happen and we were scheduled in a reasonable amount of time. One the day of the installation Bob and his crew came out and after some serious manipulation got the new fireplace installed. They were so clean that I didn't have to dust after they left!! The price of the fireplace and the labor to install it was very fair. I had been to other businesses in Placer County and The Stove Connection was by far the most reasonable. The Stove Connection deserves your business; they have my business for all things stove related, now and in the future. read more

I've been meaning to write a review for Stove Connection for some time. This business is top notch in regards to customer service. I had a problem with a fan making a squeaking noise in my fireplace insert. Stove Connection was persistent in making sure the problem was resolved for me. I absolutely love my fireplace and am so happy to have it working like it's brand new! I wouldn't hesitate to refer anyone to them. Great people!! read more

Bob and Cathy are both amazing people. They took the time to help me pick the perfect fireplace for our home. The installation didn't take long at all. They have a professional staff willing to help their customers. They will take care of the permits, plumbing for the gas line, installation of the fireplace, they will teach you how to use it more effectively, everything is included in the estimate except for the mantel and tile work. I love my new gas fireplace, after Bob and his employees finished the building and installation of the fireplace: my husband was able to build and install the mantel and we both did the tile work around the fireplace. It was a difficult but rewarding DIY weekend project. The Herringbone style of our tile was a little challenging for us but so rewarding after we were done. If you are considering installing a fireplace, give them a call, we are glad we did. This will be our first winter with our new fireplace from "The Stove Connection" I'm enjoying every minutes of this cooler weather with my new fireplace. Thanks Bob, Cathy and the rest of your staff. Have a Happy Holidays! read more

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This was our first experience with the Stove Connection and we couldn't be happier. Adam was here just as promised. He went through our 10 yr old stove and not only fixed the problem we'd been having for some time, but upon request got everything working like new. (Found a broken part and returned two days later with the new part and we feel like we have a brand new stove! He is certainly a great representative for the Stove Connection. Very knowledgable, pleasant, respectful of us and our home and even put up with our puppy's curiosity! We'd highly recommend this business!! read more

I called Bob from the Stove Connection because we had some issues with a gas stove. (Beeping endlessly) He responded quickly and actually went over to our house while we were out of town to help us with a possible hazard with the stove. He was able to fix the issue and went out of his way, literally, to help us. Service like this is rare and I appreciate the great communication from Bob. Highly recommend the Stove Connection! read more

After Three years our Lopi Fireplace Insert needed repair. Chris from Stove Connection to the rescue! Anybody can sell you a Fireplace Insert but the real test is when it's cold outside and your fan blower unit isn't working. That's why I recommend going to Stove Connection in Loomis, CA great stoves and outstanding service after the purchase. They are top notch!!! read more

I love the gas stove I purchased from The Stove Connection about three years ago. Technician Chris has maintained my stove since then and has done a wonderful job. And it is always a pleasure speaking with Kathy in the office. She too does a great job. Laurie read more

What a difference in the temperature & comfort in our home! The choice was easy to make when we checked out all the local companies -- the customer service & reviews from present customers were hands down WAY better than anywhere else. We met Bob & Kathy and they answered all our questions. The installation went smoothly and we couldn't be happier with our new Lopi Evergreen insert. Thank you to everyone at The Stove Connection for the terrific service & product....we'll be able to cut our gas bill to those pirates at PG&E to less than half easily. We will be referring you folks to everyone we talk to from now on. Since buying this house we've had lots of folks in to do work for us and we refer business big time when the product & service provided is as great as Stove Connection provided us. read more

Great service, I bought a stove with issues, they had to fix it numerous times ( manufacture defect). The dealer was great, took care of the problem and ended up bringing me a new one. Anyone can give good service during a sale, it's the service after the sale that counts and the stove connection was great. Buy from them with confidence they will take good care of you. read more

This was the best idea ever as an upgrade to our house. The existing fireplace was just to messy and to long to heat up. Instant best us so nice, fast, and no mess. Bob was so nice in holding our stove for about three months while my husband had time to run our gas lines to the other side of the house. Bob never wanted a deposit even. He trusted I wanted the stove. They were super fast on Install. Took about 2 hours. My husband was not in favor of this but now us loving it. Heats up the house fairly fast. I would highly recommend this company. And the entire staff is so nice. Really love personal local hometown businesses. They treat you well ( on a side note their price was great). read more

Family owned business that gives very personal service We worked with Steven, and he was a get it done type of person. We bought an archgard fireplace system that is quiet and beautiful. Steven had to problem solve our 1926 year home with all the electrical and gas issues. We love the system, the service of this business and the results with the custom shield was really worth the extra money . Thanks Steven! We will recommend your business because you made the purchase a very good experience. read more

My experience is based off a chimney sweep service. I made an appointment a week ago for a sweep, and Adam was there right on time, in fact earlier. I bought a home that looked to have not had it's chimney cleaned in quite to some time, and Adam got right to work. Very friendly, efficient, and most of all CLEAN. I will definitely use them again in the future, thank you! read more

We recently had the "Stove Connection" install a gas insert into an existing zero clearance fireplace. The installation and service was excellent and professional. We could not be happier with the insert in our new home and would recommend using the Stove Connection to anyone, you will not regret it! Mario and Maria read more

This place is awesome! We got a beautiful stove for a reasonable price. We did a lot of homework before we decided to go with them, and by far they had the best total package around. Not only are the prices fair, but their installers are "in house" employees. You don't have to deal with a contractor on the side. Also, they completely took care of the permit, which was so nice. A competitor not only encouraged me to not get a permit, but even told me that if I really wanted one I was "on my own" to get it. Bob was right on top of everything and even gave me his personal cell number just in case the inspector had any questions. The inspector said the job was well above code and that they did a great job....very nice to hear! Also, the employees that installed our stove, Brian and Chris, we're super professional and just altogether nice to be around. Thank you very much, Bob, we absolutely love our new stove! read more

The Stove Connection - All decorated for fall! - Fireplace Services Near Me - Loomis, California

Wow! Excellent service and price! Stove connection did a great job installing my new fireplace and removing the old gas unit. They were professional and you can tell they enjoy what they do. I like the fact that they are a one stop shop in that they also took care of the install, whereas another fireplace company that is well known told me I would have to find an installer and coordinate the efforts which was a shock. I will always go to stove connection for any future repairs/maintenance was well. Glad I saw their ad read more

We just replaced our gas insert fireplace through The Stove Connection and couldn't be more pleased. The help and service we received from everyone there from the Kathy in the showroom to the owner who came out to assess and give us an estimate to the installation guys John and Chris was above and beyond what we would have expected. We just love our beautiful, new fireplace. I'm glad we chose The Stove Connection! read more

Exceptional experience on all levels! After visiting another vendor who could care less about the customer I was very pleased with The Stove Connections, knowledge, attentiveness and hometown feel. From Jennifer, to Bob and Brian, all made us feel important and informed every step of the way. Can't recommend these guys enough! read more

We recently contracted with The Stove Connection and couldn't be any happier. We called Bob as we wanted to change our fireplace to a linear model, and all of our questions were answered in detail. Bob was willing to work our difficult work schedules and meet us after hours in his shop to show us the product we desired. He even cut out a piece of metal to show us in detail how our unit would look. The fireplace was installed right on time, looks and works great, and Bob even followed uop to offer to show us all of the operations. There are a couple of other competitors out there in the Sacramento area, and all I can tell you is don't waste your time. We tried working with them and there is no comparison in customer service, product knowledge and price read more

They say open at 10:00 am,waited till 5 after,called the # in the window the owner answered his cell phone saying someone would be their in a few min.,waited till 10:20 and left. I told him that I was the their to purchase a gas insert.Went to sacramento to Custom Fireside,to spend my $5,000.00.WAKE UP STOVE CONN!!!!!! read more

This review is for Brian W at Stove Connection. Absolutely wonderful! He is completely professional and friendly. He came out to do an assessment of what was needed for our gas insert to be properly installed (was not connected properly when we purchased our home). He explained everything to me and the cost was completely reasonable. He returned at our scheduled appointment and completed the installment. It didn't take long for the installment and polishing up of the insert. It looks beautiful and we are excited to use it in the coming season. I can not say enough about how genuinely kind and professional he is. I will refer based on his customer service and a job well done. Thank you again! read more

Really difficult working with this company. The technician that came out to clean our stove (which we had purchased there years ago), was rude, short, unprofessional and kept telling us we were going to need a new stove soon as ours was too old. After he left I called the owner to let him know our experience. He apologized and said he would order a switch we needed "on the house" (10.00 value). We have never received it. I'm done with trying to work with them, so will not pursue any further. I do not recommend this company for purchase or service. By the way we were quoted one price and charged another price. read more

Where do I start-- from the unreturned phone calls, to not showing up for scheduled repair-- ( to fix what they had done in December )-- to their unprofessional manner- only put a star there because I had to! read more

Bob and his crew at Stove Connection were terrific. They did a pre-order inspection of our fireplace to assure a good fit. Bryan got our LP gas fireplace insert installed and working by Christmas eve despite some inconveniences from other contractors and an inspection. He did some very nice work custom fitting the surround into our rock opening. They were very personable, timely, clean and neat. They quickly and effectively dealt with a minor flame air mixture problem due to our two story installation. We were very happy with this business and would use them again in a heartbeat. read more

Excellent service.....Carlos came out and installed our gas fire place quickly, cleanly, effectively and for less then was originally quoted. Would recommend Carlos in a heart beat. read more

I wanted to provide my business to local small shops, especially during the holiday season. I placed a call to The Stove-Connection in Loomis (CA) to inquire about sales and service. Although the call taker answered the phone relatively promptly, he (the owner of the business) was extremely curt, dismissive and negative. He undoubtedly exhibited his feeling of inconvenience with my telephone call. I feel as though I was the courteous and professional salesman and he was the tough-to-deal-with customer; I greeted him with my name, residential location (local prospective customer) and my needs. He answered with abbreviated replies (No!) and offered no alternatives, suggestions or other local businesses and sub-contractors who possibly could assist me and would likely appreciate my business and hard-earned dollars. I WILL NEVER KNOWINGLY PURCHASE ANYTHING FROM THE STOVE-CONNECTION. I will most certainly take my business to its nearest competitor, Valley Stove & Chimney, just around the corner. This incident proves that sometimes even when a consumer is conscientious and concerned with the small business man or woman, the consumer's effort, energy and human decency is wasted in a futile effort. Mojisan read more