Doesn't sell to the public despite signs saying they do abs they are apparently now just a filling center for Amerigas. Don't bother calling - you'll get connected to some national call center. read more

Worst customer service. The call recording is unpleasant at its best. No response. Finally just hung up and called a different gas dealer. read more

Terrible. They charged me $881 when they said the bill was $400. Calling now to get reversed. Worst company ever.

This company is crazy bad just want them to come pick up their 30+ year old tank so I can use a different company that's $ 1.00 a gallon cheaper a they refuse do not use these people go to graves in camp verde they are great read more

I would not use these guys again. They set me up OK, and the initial price was tempting. But they really don't deal with clients. First, they are now part of Amerigas. No local phone number, long waits to route in a call, horrible, obnoxious call waiting recording, over, and over, and over. Then they will schedule you for propane weeks and weeks out unless you are on auto delivery. Then, when you cancel, there are, of course, more fees, even though they provide nothing for it. The are charging me $69 because my returned tank has less than 5% left. Tell me why on that one? It is a pain dealing with them. Avoid them if you can get similar service elsewhere. And buy local, because as this company proves, a national company has nothing to do with service. read more

The service from this company is the pits!! They don't come on the estimated delivery dates, then when you customer service, the reps lie about when you should expect the delivery, and you wait and they never show up and you call back and get the same run around. They promise that they will get to the scheduling manager, but I do not trust them. I was told my delivery was overbooked and never re-scheduled. Can you imagine??? read more

Worst Propane Dealer in Verde Valley. The worst customer service call center. Been with a independent company in Camp Verde. I Have been happy every since. read more

The most devious and overpriced propane company in the Verde Valley, I have used their * Keep my tank topped program for 4 years! If you have money to burn sign up, they don't come when the propane is at the normal price April-October, I had to call because I almost ran out mid Oct, but oh boy when there is a shortage or the price is above $4.50 a gallon, they sneak in the yard, and filler-up!! I paid $ 493.00 for 100 gallons of propane!! Jan-Feb of 2014, so I called and cancelled my account after that hard burn on my pocket book, and they came by again March 24 and filled-er up again!!! (after I cancelled my account, paid in full) for only $3.83 a gallon only $ 318.00 for 83 gallons! what a deal. They charge $ 50-60 per delivery of bogus surcharges city tax , state tax, delivery tax. hazmat fee = $50-$60??? extra. do your homework, don't listen to your Realtor. there are better companies out there who will not GOUGE your pocket book for propane. read more

"The prices are decent but I was very disappointed that just because the property I bought already had a Flame tank on it, they would not allow me take advantage of new customer specials, even though I have never had an account with them before." This was my review in Aug 2014 when I had just become their customer. 14 months later, there isn't even room here to describe the year of propane HELL I just spent with this company! They rarely do what they say they're going to do, overfill your tank by DOUBLE and then bill you for it (interesting way to make money) at an OUTRAGEOUS price and run you around and around, making you explain your entire situation to everyone they transfer you too! I would not recommend Flame Propane to anyone!! You think it's local but don't be fooled by their local office, they're owned by Americas. Stay local! Go with Graves! read more

I ended up having to write a letter to Flame Propane and copying my bank, Camp Verde Sheriff and the BBB in Prescott. I include all details with my phone number. I received no phone and no apology. Nearly two weeks after payment, the driver showed up while I was at work and delivered the propane. A ticket was left in my door. The worst customer service ever. My landlord and I are prepared to switch tanks in September. read more

This is the most disreputable company I have ever had the misfortune to encounter. On two occasions they charged for propane they did not deliver. Almost every contact we had with them was unpleasant. In February of 2019 I tried to order propane by phone with a credit card. Heather would not take the credit card information and insisted I order online. It took about ten days for them to deliver. Whenever I called to ask when I would receive the propane I paid for, Heather complained about her coworkers being on vacation and how unpleasant her ride into the office had been because of the snow. I may have been more interested in her complaints if she had been doing her job! In my last conversation with her, I asked how much it would cost for them to remove the tank. My peace of mind required that I change companies. She said there was no fee unless they had to remove propane from the tank. Oddly the 100 gallons of propane they supposedly delivered lasted us three days. We kept the heat off after that while we waited for the new tank. The new propane provider confirmed that the Flame Propane tank was nearly empty. I happily called to arrange for pickup of the Flame Propane tank, so relieved to have these miserable people out of our lives. Heather's coworker advised they would pick up the tank within one week. This was back in April of 2019. Heather left us a message saying there was now a fee to pick up the tank! The price varied whether I talked to her or my husband did. She refused to send us a bill in advance or any writing to confirm her erratic pricing. She shouted trashily over the phone with my husband. I could hear her from a few feet away. Her manager was never available (no surprise there). So the tank, which they vehemently claimed was their when they charged rental fees and had the highest prices around, is now sitting empty for months in the yard! Worse. Company. Ever! read more