We called Mr. Rooter to repair a leaking outdoor faucet. What initially appeared to involve simply replacing the old faucet evolved into a more complicated fix requiring repairing an interior leak in addition to installing a new freeze resistant outdoor faucet. Kudos to Alex, the service technician, for spending the extra time and effort to make sure the issues were successfully resolved. I suspect it was frustrating at times for him but he stayed with it until it was finished. read more

We had an outside faucet that had been leaking so we decided to have it replaced. Brandon was assigned to come out and give an estimate. I felt the estimate was fare and he preceded to do the replacement. He was extremely polite and very professional! work was accomplished without any problems. If I have any other work in the future, I'd appreciate to have them assign Brandon as the tech to do the work. read more

This company has deceptive business practices. They came to pump my septic tank and only did half the job while charging me the full price. I had even dug out the riser that I knew of, but they told me there was another lid that I might want to find a "friend with an excavator" to dig up! Further, the technician Rich stated that for him to basically poke around and find this other lid to complete the job would cost $3,000. I've since done some research and called a number of other companies and was told that this estimate is RIDICULOUS. You also wouldn't expect to "excavate" the whole area with large machinery. Good technicians know within a few feet how to locate this and also use probes that can easily and quickly find the lid under only about 2.5ft of dirt. Instead, the technician left the other half of the tank un pumped and charged me the full price of the promotion for half the work. When I called about my dissatisfaction they would only let me talk to a "quality assurance person" who failed to offer to have someone come back or remedy the situation. Before hanging up on me the gentleman suggested he was the only person I could talk to, there was no manager. He basically kept saying, "we said it was UP TO 1000 gallons, so half the tank and half the job is still UP TO 1000 gallons, now do you get how our special PROMO works?" I want to make sure nobody else in the Phoenix area uses this company, they also weren't local and complained about the heat and made up excuses and exorbitant costs to not have to dig up the lid to the other side of my tank to complete the job competently and professionally. Unfortunately, they failed in all regards and were very rude when I called the office for a solution. read more

Had a leaky bathroom sink and called Mr. Rooter. Dan was our technician and did an excellent job of diagnosing the situation and recommending which parts need to be replaced. I have used Mr Rooter for several years now and they continue to exceed my expectations. They had Dan the service technician there within just a few hours of my initial phone call. Not only was he respectful of our property, but he even wore protective booties on his shoes to keep the carpet clean. We found the invoice to be fair and equitable for the amount of work involved. I would highly recommend this company again. They even followed up with a phone call a day later to make sure I was satisfied and a good value. read more

Branden Welsh was here to do my annual service. He was on time, respectful and efficient. He explained everything he was tuning up for my service. Treated all my drains and even found my long lost earing in my tub drain which was draining slowly. YUK LOL. He listened to my concerns and areas that needed additional inspection. Each additional service and product we talked about, he gave me a price prior to performing that service. I have been a customer for many years and will continue to be a customer going forward. read more

Mt Rooter just completed my annual Plumbing check up and did a fantastic job. The technician Dan Merica was on time and even notified me he was on the way. The water tank was drained, all sinks inspected for leaks, drains were treated and Dan answered all my questions about the water softener which they installed over a year ago and works great. The value for the annual service was well worth it. read more

They are very expensive and not very nice. I thought I could discuss concerns about my bill because we were told different information from various workers and Mr Rooter sent bill collector Louis out to "get what was owed". My advice to others is take time to get estimates from reputable plumbers even if you have to go without water. I bet you will find it less expensive than Mr Rooter. read more

So happy I called Mr. Rooter. Taylor came right out and fixed the issue with pipe leaks under two sinks. Told me everything he was doing and why. Just minor adjustments that took care of the leaks. read more

Very friendly, thorough, professional review of needs and recommendations, thank you!

We are so pleased that we called Mr Rooter Plumbing. Same day service and both technicians were very patient and knowledgeable (Taylor and Trainee). Thank you!! I hope we don't have to call again but if we do we'll call Mr Rooter. Reasonable pricing read more

Two stars because they were available quickly. Otherwise one star. They charge a non-refundable $49 "dispatch fee", and won't give any pricing estimates until they arrive on-site. If you don't like the pice they quote you lose the $49. I'm not going for that kind of BS. I called a local plumber, and got fast service and a general estimate of costs. That is honest service. Mr. Rooter? Not so much. read more

I had my yearly plumbing check-up. The tech, Branden Welsh was professional and friendly. Explained all the steps and made sure I was happy with the service visit. Great tech and very pleased with Mr. Rooter. read more

I've been using Mr. Rooter for a couple of years now, and they continue to be professional and reliable! I suddenly had no water pressure in my house, called them, and Mark B. came out, checked everything and could not find anything amiss. He did not give up until he figured it out, and asked me if I had a hair dryer he could borrow. He had found that a small area of my piping had frozen, preventing water movement. He heated it up, solved the problem! read more

BAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! People need to stand up for their rights and don't accept when people are trying to take advantage of you! This is all about Mr. Rooter... DO NOT USE THEM FOR ANYTHING! First of all, let me say that I am not opposed to paying a fair price for services and I do believe that everyone works to get paid. Secondly, let me say that I do know that pricing has gone up in a huge way in the last couple of years few years. It's not like I'm delusional and I'm thinking we should get 1950s pricing on things, but that would be nice, lol. One of the biggest reasons that I am doing this is because I DETEST GREED. - By all means, provide a service, and by all means, have rates for your services... but stop treating HUMAN BEINGS like cash cows. Most people are struggling and scraping by as it is. MR. ROOTER HAS MADE ME COMPLETELY ASHAMED OF THEM WITH THEIR ACTIONS AND THAT'S WHAT THIS IS ALL ABOUT. Case in point - my kitchen sink. Let me start by saying that in 2019 when I swapped out the original sink when I got a deeper sink that I now have I had to get a new garbage disposal to be installed, and a faucet was installed. All the plumbing had to be changed because of the depth of the new sink and the location of the drains. I thought that the quote of $600.00 was a lot of money to have to pay, but it so happened that Mister Rooter was the only company I could get here to do a job in a reasonable amount of time. Fortunately my employer helped me out with that since this is technically their home that I'm living in. The replacement sink was a granite composite sink and I will never own another one as long as I live. I already need a new sink and I did take good care of the granite composite sink. It's in good working order but it's terribly ugly. We have the hardest water here and the sink is a dark color - even though I maintained it and put oil on it it's still something you need to do all the time or it's going to look funky. Well, funky it is! So I got a different sink... So now I need the new (16 ga. Stainless) sink installed and I had to get some quotes. I called Mr. Rooter. THEY QUOTED OVER $1300 TO DO THE SINK SWAP OUT, even though the current sink and the new sink line up perfectly with what is already there for plumbing. All it needs is to be disconnected and swapped out. So they quoted me over twice as much money versus the bigger job that they did in 2019 that required a lot more work and a lot more time. I don't know what happened between 2019 and now in this company, but someone greedy is in charge and someone changed everything in the way of their pricing. I will never give them my business again and I recommend that no one else does either. I almost had a heart attack when I saw that amount of money as a quote for about a 2 hour job (if that long), and on top of that I had to pay them $45.00 to come and tell me what they would charge. I've paid them their $45 and I bid them Godspeed and I will never, ever, EVER call them again. They are greedy money-rapists, greedily taking advantage common hard working people. Luckily, I got 2 other reasonable quotes. One was about $400.00 and the other one for about $200.00 to do the job - (I have to use licensed contractors). I will opt for the $200.00 one and I will post a review once that job gets done. I hope this helps at least someone not make the mistake of going with Mr. Rooter for any services, or bothering to pay for them to even so much as quote a job. Get a few quotes. I know people want money to come and even look at a job now, but I understand that to a point. It's their time and energy their doing to go look at a job that they may not even get paid for at all because nobody uses them. I understand, and I don't mind paying a small fee. But I will say that another company (Goettls High Desert Mechanical) wanted $95 to come and look and I told them no. It doesn't take 10 minutes and I am not going to pay 95 bucks for that. read more

Mr. Rooter Plumbing of Yavapai, Coconino and Maricopa Counties - My complaint to share on the internet about this company. - Plumbing Near Me - Camp Verde, Arizona

A year later, no one called. The valve installed in toilet was very cheap (dos not work well) and we have replaced already, with another plumber-- of course. read more

Air Serve provides excellent service for plumbing and HVAC. Tryson was the technician who helped with my HVAC check. He was able to rid my A/C system of mice that had made a home in the unit. He repaired the damage and made fixes so they mice could not return. read more

Had an emergency sewer issue and after calling four plumbers who refused to fix the issue I contacted Mr. Rooter. Jakob came out and assessed the issue recommending remediation as well and recommended a company. While the entire saga lasted more than 48 hours the plumbing was resolved in less. Jakob provided essential knowledge and problem solving to remedy the situation and provided all necessary photos and documentation for my claim. Grateful for their prompt service, professionalism and rectifying the problem! read more

Quick response time. Plumber came within a couple of hours of me calling to request service. James was very nice and professional. Got the job done quickly. Thanks. read more

Due to the recent storm, we had smelled gas. We evacuated the house and called 9-1-1 & Unisource to identify the issue. It appears that the pilot light for the water heater was blown out. So we had to call a plumber, but most were not available until Monday. Rich from Mr. Rooter was dispatched the next day (Saturday). He was friendly, courteous, professional, efficient, and saved us a tonne of money. And all we were charged was the "trip fee", not an additional "emergency" fee. I'm saving the business card because I'll 100% use them again should the need arise. read more

Mr Rooter Technician Rich Carter responded to my home in The Village Of Oak Creek, regarding a main sewer line issue. After assessing the situation, Rich cleared the main sewer line and provided me with both long term and short term remedies to keep my main sewer line clean and root free. Rich was a real professional who I would recommend highly. Thank you Mr. Rooter for your outstanding service !!!! read more

So we've been hearing some strange noise when we either turn on and off a faucet or at the end cycle of a toilet tank fill. Called for an appointment and set up an appointment for the next day. Mark Bernett arrived right on time. He was very professional and explained all the possibilities. It turned out to be a bad pressure reducing valve. When I asked when they could replace it, Mark said the same day. They did the work and checked everything inside and outside. He even changed out the hot water valve so it would drain more quickly when we do the required draining. This is the second time we've used Mr Rooter and have been very please both times. read more

See all

Although they were able to make the house call on the same day for $49, the simple repair quote (because they are task oriented) was over $500 when, in fact, I had it repaired later the same day for $65. I feel it was a bit of bait and switch. $49 down the drain! read more

As always... thank you for quick response and repair of my water leak. Thank you Chris for getting the job done... rain and all

Taylor and Brandon came out to my residence due to main drain being completed blocked. Both were very professional and most importantly, a pleasure to spend time with. The work needed was going to be costly given the problem at hand but both left me comfortable that the repairs were needed. I trust them and Mr. Rooter as a whole. Thank you, guys. read more

Charged a friend $1600 to replace a $90 to $150 pressure control valve at a residence. Then took all day to accomplish the task.

James and his assistant were excellent and timely. everything was done in an hour or so and the pump truck even showed minutes after the request was sent. The service was so good we bought the Service Plus Plan. read more

Mr. Caleb was excellent from the moment he opened his mouth. I needed a propane line installed. He completed the task in a timely manner and didn't hesitate pulling permits. Caleb gave me accurate information in order to complete good job. Caleb definitely secured me as a customer going forward. He made me feel at ease about the project. I almost backed out due to the QA. But that'll be in a different review. Thank you Caleb! You're truly professional and honest. read more

Mr. Rooter Plumbing of Yavapai, Coconino and Maricopa Counties - Trench Work - Plumbing Near Me - Camp Verde, Arizona

I have worked at Mr Rooter of Yavapai and Cocconinno county, for the last four years. In my experience there I have met some amazing people. As a man who has worked many trades and been with many different crews, I can solemnly say that this crew at Mr Rooter is the best group of guys and gals that I've had the privilege to work for and with. The owners of this company truly care about their employees, which in turn delivers a certain sense of camaraderie and energy that you can't get in a normal work environment. and I know that as I move on these guys will continue to kill it and be successful in their own respect. I wish nothing but blessings and prosperity to each and everyone of these people at this company. May God bless you all. read more

Having a 50 year old home has required significant plumbing upgrades and repairs. After working with a number of Verde Valley suppliers, we have great trust and confidence in the competent team work of Mr Rooter led by Caleb and Clinton. read more

I live on a road where 7 residents share a well. Mr. Rooter came out to do some work on one of the lots and hit a waterline. Off goes the water for 4 hours. As it was nearing 5:00 another neighbor and I asked one of the workers what the deal was- his reply "well, the glue has to set up for 24 hours so the water will be off". We called another company who has been handling the overall well for years and asked for some assistance. The main tech said the information we were given was untrue and the glue normally sets within 15 minutes. We begged him to come out, now after hours and fix the line and he responded. When the second company tech arrived, Mr Rooter employees were back on scene and were directed by the second company to ensure no leaks. The waterline held and we had water, but out of cost to is us $125.00 (excellent deal for after hours and emergency response). This morning we called Mr. Rooter supervisor and questioned why they wouldn't flag the water line "before" digging. Kaleb (supervisor) stated he was certain his crew followed protocol and "accidents happen" and refused to reimburse our out of pocket costs. If not for the secondary group, we would still be without water. If you feel lucky, hire them- otherwise you may want to seek a different company that will stand behind their work AND their mistakes. Unbelievable read more

Mr. Rooter Plumbing of Yavapai, Coconino and Maricopa Counties - They placed the waterlines that go into our homes directly on top of a septic line. Super professional work fellas! - Plumbing Near Me - Camp Verde, Arizona

do NOT use this company. They quoted us 2-3x the price of every other company we contacted for a water heater replacement. Also, we had a leak in a component of our water heater and they took advantage of our lack of knowledge and the emergent situation and charged is $1500 for a part that we later found out from other companies should've been $300-500. We got ripped off by them and recommend that nobody contact or use them due to their poor business practices. read more

I have had nothing but great experiences with this company. They did a large job for me last year and everything went smoothly and they were professional from start to finish. I called in with a small but urgent repair this week and it was refreshing to have someone answer the call (so many companies do not answer or have an automated system), and they sent a team over within two hours of calling. I was so impressed! I have really enjoyed working with Brandon, Caleb, Beverly and Alechea. I highly recommend this company! read more

Brandon and Caleb were very kind and courteous. Ask for them if you call! They installed my water heater and water softening system with ease. The whole experience was great. read more

Chris of Mr. Rooter of Camp Verde removed our old leaking water heater and installed a new 40 gallon water heater with great efficiency. He took it upon himself to locate the cold inlet shut off valve to be faulty and still dripping, and he graciously replaced at no charge. He kept me informed throughout the process by explaining each step of the installation, provided updates on the timeline, and was responsive to any questions or concerns that I had. read more

Mr Rooter of Camp Verde ripped us off for hundreds of dollars. We had used them a year ago and they were great, but this time they stole from us. A pressure switch that should have cost about $60-80, but they charged us nearly $700.00!!! NEVER USE THESE PEOPLE!!! read more

We called for help because the shower backed up with water. Mr Rooter had just been here in January to clear the pipes. This time we were informed a pipe was crushed. Since they ran a camera last time why wasn't this detected. We had the septic pumped just 2 years ago and there are only 2 of us. They insisted on doing it again so they could work on the pipe. It was $200 to locate the septic even tho I told them where it was. It was $800 to pump the septic, which they did LAST!! When they got done we owed them over $4000. Never again!!! We could have skipped the pumping and I knew where the septic was. There are a number of local companies who can do just as good of job or better for less money. Call one of them!! Mr Rooter price gouges. read more

Called and got a call back. Was told they would charge fifty bucks to appear, but they could not give me an estimate because they don't give estimates over the phone. A big swing and a miss. I tried running some scenarios past the dispatcher but she just kept repeating they never give estimates over the phone. I said, so I could pay for your visit fee and you could estimate it would cost five thousand to install my stove--actually giving me no clue, beforehand. Yet I've read other reviews where it says they charge 209 bucks an hour and that at least gives me a clue. Decided they need to better train their staff. My response to your response--stating the obvious; that your dispatchers aren't plumbers does not address the need to be able to give a potential customer a clue as to what they will be charged. I can literally call any service but yours and at least get a clue. Something like, well installing a stove usually takes an hour and we charge two hundred for an hour less the appearance fee would have at least given me a clue. Instead we went elsewhere read more

Awesome service! They were knowledgeable, communicative, and fairly expensive but they did the job right and quickly!

Toilet was blocked up. The Mr Rooter guy told me he wouldn't try a snake because "it's metal and the toilet is ceramic and I cannot risk breaking the toilet". I've had this problem 2-3 times over the years and a snake always did the trick and the cost was reasonable. Mr Rooter wanted to remove and reinstall the toilet, new wax ring etc. Cost would be $349. I was happy to send him on his way for the $49 "dispatch charge". It seems this is standard practice with this company. It works because they often have the customer over a barrel - plugged toilet and "expert" telling them they need an expensive solution. I encourage you to read Nathan M's comments - there is a pattern here. read more

Mr. Rooter is an awesome company. This is the second time we hired them. We had a drain problem with the washing machine they came out with in one day and fixed it. It took them longer than expected because of the age of our house and the old pipes what are installed. They did not charge us extra for their time then the estimate he gave us after arrival. They left the house super clean and were very professional. Very rare to find a company like that. read more