Its my go to vision place for my eye exams. Doctor is friendly, office is orderly and staff,…read morepleasant.

My experience was more than disapointing. I will try to make this short, but thre was so much…read more First I was tild by my Option who refeffed me that it was free as my Health ins would cover Caterac surg, Which was partially true. It did not cover tge "special drops for eyes" about $100.00. Also didn't cover surgery center-$300 I went at my eye drs recommenadation. At my 3 or 4th visit Surgeon said because my astigmatism in both eyes a reg surg would not give me the result (no glasses) but for $1300 per lense I could get a toric lense (not covered by ins) implanted which corrects that.All had to be paid up front. I am retired on ssi and not a lot of extra money----but I said since I am only going to do this ONE time ok.After about a month both eyes were done With multiple eye dr appts copay is for specialist for eye drs. Anyway I did all this because I figured if no longer need flasses.... Long story short I went fo glasses my opt gave a script for driving glasses and needed reading glasses. This was not what I signed up for. I tried it-as I had no choice, but went back and told him-I could not my computer with either. Finally I went back to my optom and told I was NOT HAPPY & had to go back to Bifocals. He had a hard time fitting me and even worse his office didn't order them right for 3 trys. When I told him how unhappy I was his snwer was "Well, it; was surgery. You can't gaurantee results! i was ANGRY. I went then went to a new Opt who explained That I could see near and far but not mid range and because they put he toric lens in that will never change. He was able to fit me with bi-focals.I see ok with them. But now I had to pay exam AGAIN since my insur allowance was used. I HAD TO PAY FOR ANOTHER PAIR OF GLASSES! i KNOW THIS WILL NOT BE EVERYONES RESULT, but ask questions so hopefully you knw what you wil be getting into. I would not have gotten the"Premiuum" lenses had I known. Good luck

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

I've had a piece of metal stuck in my eye for about the whole week thinking it would finds it's way…read moreout... I was referred to this place by a co worker. I called them in the morning with my emergency and they found a opening for me to come in asap. I was in and out working 30 minutes. They were careful and very pleasant experience. Thanks!!

Let me start by saying doctors are great everything is great if you don't need glasses, I order and…read morepaid over 950. was told 2 weeks went in to pick up my glasses and sunglasses oops they forgot to order sunglasses 2 more weeks go by I called lab needed more info another 2 weeks, another 2 weeks call again the lab needed replica of frames which staff forgot to mail, another 10 days, staff promising to call never did, so after 7 + weeks brought glasses back for a refund and I was treated with attitude. After years of being a loyal customer I am DONE

Staff is fantastic and the atmosphere is nice. Still feels like a small town office. Doctors are…read morevery good to work with

i am updating last year's review. I had my routine appointment on Friday, June 26, 2026 and had a…read morewonderful person take care of me. Her name was Jaminett and I was very pleased with how courteous and knowledgeable she was. I also had Dr LIndahl check my eyes at the end of the visit and he was fabulous as usual.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

Thanks to everyone who tuned in LIVE on 10/27/16 to watch my LASIK procedure and to support me…read morethrough it - I'd choose LASIK over having my teeth cleaned any day of the week :) I'm seeing & feeling terrific, and I'm so impressed with the team here ... more so than I've ever been. The little things no one else would even notice that they do to help patients through every stage and really walk the journey alongside of them, well, I've just not seen this type of incredible care in any other ophthalmology/LASIK practice - and I've been to hundreds of them across 3 countries in my previous job. Let me give you my professional history as it is relevant to this review: I started out as a certified ophthalmic assistant at age 22, specializing in refractive surgery with corneal doctors for about 5 yrs, and by age 27, I was hired by Bausch & Lomb to be a Clinical Applications specialist for the Northeast territory. Basically, I trained doctors, techs, and nurses how to use the excimer laser, the diagnostic equipment, and the microkeratome. But my job was often times comprehensive, in that some sites were just beginning, so I went through the whole laser suite/surgery center set up and flow from beginning to end with them, including first cases. Often sites had brand new staff who never had experience assisting or working up LASIK patients. Many times throughout our training position, myself, or other trainers around the country, were teaching from scratch. I did more than train as well: collected outcomes data, lectured at special meetings, devised and developed training tools, and worked with doctor consultants and engineering colleagues to optimize results and software. Within a couple of years, I became the National Training Manager for the USA. A couple years after that and I was promoted to the head of the Training & Clinical Applications Specialist department for North & South America. So to tell you that I've worked with a ton of LASIK practices, doctors, and techs/nurses is a giant understatement. I've had so much experience in the field with other practices that when I decided to hang up my travelling hat, I knew the only place I wanted to help manage was Dr. MacRae's practice, if they would have me :). Being the patient is completely different than managing the practice day to day, and until I experienced my evaluation, consent, and surgery from the other side, I truly couldn't appreciate the skill set each individual brings to the patient. My team literally asked me to critique them and let them know what they could have done better - not too many people can show that kind of vulnerability. And they weren't out to "impress" me, they treated me just as they would anyone else who came in for an appointment or surgery. The pressure was on the night I had my surgery with 30+ Optometrists in our office and many people at home watching live surgery, and not one person on staff faltered or blinked an eye - they all hosted a large group of doctors for a couple of hours before surgery (after being at work since 7:30am) in addition to teaching/explaining the procedure as it was happening...and they simply rose even higher in their quality of care, efficiency, and thoroughness. Would you feel nervous having surgery knowing the team had been working for 12 straight hours just prior? While we don't treat this way, this situation was the case for me! You would have thought I was the first case of the day. I've seen and heard these technicians and doctors talk and work with/treat thousands of patients in the last (almost) 4 years...being on the receiving end, well, wow, I couldn't be more proud of each and every one. I struggled to find even 1 thing to critique - outside of waiving a magic wand to fix my eyes, of course smile emoticon:) While I know no one is perfect, and don't expect perfection of anyone, including myself(!), they were darn close to it, and I know that with each patient who walks through our door, calls our office or emails us questions, I can, with 100% confidence, say this team we've assembled is unsurpassable in experience, skill, kindness, care, and heart.

I arrived 5 minutes before my 8:00am appointment and I checked in online to ensure that I was ready…read morefor the appt when called. The doctor leisurely walked in at 8:23am, said hello to the staff as he walked by then exited the waiting area. I was called in to the exam room at 8:30 am. After a brief exam by the tech, I'm still waiting to see the doctor and it's 9:10am. If patients are expected to arrive on time why are the docs permitted to walk in late? First time seeing this doc and I don't have a good feeling. Do better with your time Flaum Eye and have more respect for your patients' time.

Great experience so far with Dr. Kaplow and Optician Barb. This was the most thorough eye exam I…read morecan remember having for a routine visit. The digital retinal imaging technology is really cool, but it took several attempts by a tech and then the doctor to capture full images showing my full retina & all the peripheral laser surgery scars. A lot of effort was put into getting my prescription as best as possible considering my conditions. I cant wait to pick up my new glasses and order to contacts next week! They offer a great online account management service at https://local.intuit.com/b/allenscreekfamilyoptometry?rs=gm#gm Submit Feedback Receive Email Appointment Reminders Confirm Appointments via Text Message Request Appointments Online Receive Exclusive Specials & Promotions Refer Friends & Family and more.

I was referred to dr. Robert Conway at Allens Creek Family Optical by Tamra at One Hip Chic, and I…read moream forever grateful. I HATE, and I can't stress that enough ... HATE having my eyes examined, and Robert made the experience absolutely painless. He, himself, was an absolute delight, and I learned a lot about vision and eyes from him. I can't say the exam was a delight -- but that is because of ME and my issues, and certainly not him. :) His prices are reasonable, his service is superior, he accepts almost all insurances, and he absolutely takes the " unpleasantness" out of the experience. I recommend the exam he offers where he takes a digital image of the inside of your eye for $35 and emails you the image. Well worth the $$, and a unique, cutting edge experience. Not having to have eyes dilated is a definite boon!

I have Central Serous Retinopathy, leakage behind the Retina…read more Dr. Bird of Ocusite referred me to Dr. Bessette. She and the whole team are doing a great job. They are very thorough. The front end staff keeps fairly tight rein on the door and checking in - Covid precautions.

Another Dr's office failing along with Rochester's declining health care system. I sat there for…read more45 minutes this morning before asking why I was not being called into my appointment. Apparently, they have a new system and people "fall out of queue" . . . consistently for several months. Hey, GOOD TO KNOW! Thanks! They seemingly can't figure out how to keep track of their patients and the order in which they check in without their computer. After finding this out and having to make another appointment for the future, because I am now really late for work, I am looked at like I am crazy for being upset and on to the next person - sorry, sucks to be you. NEXT! Then, they rescheduled me with the wrong Dr. again and I had to call back to re-reschedule.

The staff at Eyesite are personable, kind, and knowledgeable! Dr. Vazquez and her team are…read moreabsolutely amazing. I look forward to visiting every time!

Eyesite is my favorite "candy" store and sugarfree with all the sweet eyeglass styles displayed…read more The best "eye candy" store to be found in Penfield, NY. The care I receive from the moment I step through the doors from the staff at the front desk to the techs to the doctors goes beyond expectation. I've been a patient for many years and would never consider leaving. They're stuck with me!