Had to go here yesterday looking for a replacement cup holder insert for my Son's Ford F150. They…read morespecialize in used/recycled Ford parts. When I walked in, all 4 counter guys were on their phones. I stood there about 10 minutes but even when they finished their calls, they never acknowledged me. I finally stood in front on one of them and when he hung up, I forced my conversation and what I was looking for. He said, sure, we should have those and called for a parts puller up to the counter to help me. Another 20 minutes elapsed before someone showed up. He went huntin' (as he put it), for the part. He came back empty handed after 10 minutes. While not convenient, I guess that's just the way it is, especially when trying to avoid paying Ford $25 for a new one.

Purchased a transmission from these guys through Torque Autoparts. Transmission was full of metal…read moreshavings. To receive credit for this defective transmission I paid returned shipping and received 4% less credit because of they claim the fee was bank charges they had to pay to for bank credit card fees. Just nickel dimes in fees. They should have issued full credit and ate the credit card fees. We would have never been in this situation if they would have supplied a a good usable transmission. Would never use these companies.

My car battery died and AAA gave me a jump but didn't have the battery I needed. It was too late to…read morego to the dealer so I went here. They were very prompt and courteous. Everyone in there was more than happy to help me. Battery was replaced in under 30 minutes. I'll definitely come back if I need to for anything else.

Guys are honest, literally husband dropped 100$ bills and one of the workers found it and returned…read moreit to us.. thank you guys so much.. I will keep sending hubby here for all his parts :)

Took my truck into Rush Peterbilt got oil consumption. It turned out that I had rear main seal…read moreleaking. They promised my truck back 3 time which they didn't meet. They had my truck got 5 weeks. 2week later,my clutch petal didn't feel right,got under truck and found 6 bolts missing. Never again will use them again.

This shop is one of the reasons that I've owned Peterbilts for over a decade. Customer service was…read morespot on, thanks guys.

Literally just left (2/26/2020) @ 1pm. Poor customer service from the beginning. Other than myself,…read moretwo other guest versus the four employees. My thing is this, obviously I'm in need of something important for my motor vehicle to risk myself & family, and come out during this Covid-19 pandemic. And at least acknowledge the fact that someone is even out willing to spend money; especially when so many of us are unemployed at the moment. Just rude, so since I got no help, I left what I was getting and went to Advanced Auto up the road.

Good quality parts that are as good as OEM or better, specially when it comes to electrical parts…read more One note is to inspect the parts before you leave the store. There have been two instances where there were missing parts (gaskets), one from a water pump and another from a fuel pump. With the water pump incident, the sales person got another water pump from the back and after inspecting that one, it clearly was installed on a vehicle (used) since the gasket was poorly adhered to the pump. Both of these instances happening within the last three months. The inventory in this location is a bit unreliable so I advise to inspect what you purchase before you leave the store. Besides that, NAPA does have quality parts.

We were traveling across country in our motor home when we discovered it was leaking fuel. We have…read morea Cummins 330 hp motor that is accessed from inside the rear bedroom as well as outside thru the back engine compartment. We arrived near noon and were told they would be with us as soon as possible. Around 2:00 Will Gunsaulus got with us and diagnosed the problem as loose fuel lines - difficult to reach. He had us in the shop, lines tightened and out before the work day was done. We spent the night at the facility where they have water and electric shore power. The next morning Will checked an engine warning light; he diagnosed a speed sensor that has a break in the line at no charge. We had had an oil leak repaired in Texas - a main seal replaced. It had thrown oil everywhere in the engine compartment & was a mess. Will managed to tighten the fuel lines without leaving one smudge of grease/oil or dirt on any surface although he was covered in it by the time he finished. He removed his shoes to enter the RV and placed papers and plastic covers on the carpets. We highly recommend Will Gunsaulus and Cummins Inc in Jacksonville, FL! The work was done quickly, expertly and cleanly! Thank you Will and Cummins Inc! Bruce Rust Valerie Grosch Rusty

My husband does a lot of business here but he has better luck than I do, obviously. It's clean and,…read morewell, I guess it's well stocked, but I always end up with employees who either don't know what I'm looking for or try to sell me the wrong item. The last time I was in there, I knew exactly what I wanted but the employee behind the counter/register insisted upon looking it up and then tried to sell me the wrong part. (Not only did I know exactly what I wanted, I had the old part in hand, but it didn't matter, the employee insisted she knew better.) I left without making a purchase. Again. I've told my husband that if he wants a part from here, he'll just have to come here himself. I'm refusing to step foot in this place again.

My nephew and I went here to get parts for his car he loves to toy around with. To my surprise this…read moreplace was clean, very well organized, and did not smell like exhaust systems and dirty motor oil. The staff was attentive and extremely knowledgeable. Also, the layout of the store flowed making it easy for my nephew to locate what he needed rather easily. I appreciated how the signage made promotions clear and the store is bright which makes it easy to distinguish the details. My hat goes off to the manager. It's clear there is a system in place which involves greeting every customer and ensuring the are assisted if need be. The details made all the difference here.

Came here 09/21/25 to rent an exhaust rental tool to cut pipe, Joc T, (according to receipt, no…read morename tag) told me they do not rent those tools or sell them, only sawzall blades. After leaving , googling part number on phone, and coming back with part number (648612) I was able to rent the tool with cash from another associate. When I returned 2 days later to return tool, guess who assisted me and refused to give me cash back, only put the money on my card. Very frustrating experience, would avoid this location if you need any assistance.

Just left the store disgusted. Waiting in line to order parts, then a woman walks in and the short…read moreHispanic guys calls the lady up. In front of me, as if I'm not standing there. I'll find a different store.