Expect to be offered less than the online instant quote. They don't stand behind the promise to pay…read morewhat's quoted based off correct information.. also it's not free pick up, the quote changed based off pick up and drop off, you get more if you drop off, so no that means pick up is not free within 25 miles.

Found the parts then get to check out only to find out that even part made together that are…read moreinseparable will get charged individually turnt a $80 purchase into $350 will never return customer beware

My car battery died and AAA gave me a jump but didn't have the battery I needed. It was too late to…read morego to the dealer so I went here. They were very prompt and courteous. Everyone in there was more than happy to help me. Battery was replaced in under 30 minutes. I'll definitely come back if I need to for anything else.

Lousy customer service, actually went next door to purchase wiper fluid after being ignored for 10…read more15 minutes. AND there were only 2 other customers in the store."Penney" was ESPECIALLY SARCASTIC, made it a point to tell me she was having a lovely day after I had waited for 10 minutes. Just WHY?

This shop is one of the reasons that I've owned Peterbilts for over a decade. Customer service was…read morespot on, thanks guys.

Rusk Truck in GA was the first service center that repaired the truck back in December 2021,…read moreThe reason why the truck was taken to Rush truck was a result of it losing power when driving it. I was skeptical with repairing the DPF system due to huge repair cost and I was leaning towards taking out the DPF system completely. After a long conversation with the service team in GA, they advise it's to my best interest to fix it and I was reassured rest of mind with a year of warranty on parts and Labor if the same problem occurs. It was not stated that the DPF system must fail on its own before the warranty can be acknowledged. Mind you, a system doesn't fail by it's self unless there's a reason for its failure. After the repairs was completed, we got the truck back from Rush Truck DEC 29, 2021. Due to the holiday, the truck wasn't operating until Jan 3, 2022. From that moment till early April, we reported the truck been used for 3 months and some days. Ran into the same problem of it losing power and the closest Rush dealership was Jacksonville FL. as the company driver lives in Orlando FL. Rush Truck Jacksonville had the Truck for One week when we reported same issue that the truck started losing power again. After a claimed diagnostic of the truck, they reported the truck has a bad DPF system and quoted me $7,665.11 to fix the truck, please see attached invoice. From the moment I called their attention to them quoting me exactly what was fixed back in December which is still under a year warranty as the truck was barely used for 3 months and some days. I was told they would further investigate the history of the truck and parts which is under warranty. After 2 days of research, I was told by Rush Truck Jacksonville, the DPF system is good and it appears new, that they found a piece of tape on the sensor screen restricting the air flow. The tape was removed, and all is fine. they claimed a road test was done and no signs of it losing power anymore. THIS MAKES ME QUESTION THEIR CREDITBILITY............WHY QUOTE ME $7,665.11 OUT OF THE BET claiming my DPF system was originally the problem. Until I mentioned I was under warranty then the story changed. My driver picked up the truck when I was told the truck is back to normal. Mind you, he came all the way from Orlando FL for the truck. After an hour of driving the truck from Jacksonville to Orlando the truck started losing power again. I instructed him to take the truck back to Rush Center, but they were closed at the time. We called the Rush Center in Orlando but was told they can't take the truck in until 2 weeks. Finally got the truck back to Jacksonville and I questioned them why they would give the truck back to me when it still has same problem. After weeks of back and forth they told me they ran another diagnostic with Hino and the problem is now the injector filter that's the cause of DPF failure. So, if that was the case because originally quote me for DPF system without mentioning injector was bad, the response I received from the service Manager named Chucks was, they ASSUMED that was the problem. Now you are quoting me to fix DPF system and injectors. I'm not confidence on the legitimacy of their business and the problem. All I sense, was Rush not wanting to acknowledge the warranty and looking for ways to extort their customers. I was only given a credit of $1000 to fix what I paid $9k + to fix less than four months ago. Placing on the current invoice saying the DPF system didn't fail by itself, obviously a system won't fail unless theirs a cause. IF the injector had went bad from the first time Rush Jacksonville confirmed the truck was fine, then I blame them for allowing us to pick the truck without proper checks. I disagree to pay another $10k + to fix the truck that's why I picked up the truck from them., wasted weeks of my time and lost a lot of money in business due to their dishonesty and in competencies. At least I will expect to be charged just for the injector if they claim that's bad than they are charging me for both DPF system and Injector, I was forced to put my truck for sales due to Rush. WHY SHOULD I PAY RUSH ALMOST $22,000 in 4 months to fix same issue? It's very unreasonable and unprofessional of the repair shop. All they do is extort customers.

Literally just left (2/26/2020) @ 1pm. Poor customer service from the beginning. Other than myself,…read moretwo other guest versus the four employees. My thing is this, obviously I'm in need of something important for my motor vehicle to risk myself & family, and come out during this Covid-19 pandemic. And at least acknowledge the fact that someone is even out willing to spend money; especially when so many of us are unemployed at the moment. Just rude, so since I got no help, I left what I was getting and went to Advanced Auto up the road.

Good quality parts that are as good as OEM or better, specially when it comes to electrical parts…read more One note is to inspect the parts before you leave the store. There have been two instances where there were missing parts (gaskets), one from a water pump and another from a fuel pump. With the water pump incident, the sales person got another water pump from the back and after inspecting that one, it clearly was installed on a vehicle (used) since the gasket was poorly adhered to the pump. Both of these instances happening within the last three months. The inventory in this location is a bit unreliable so I advise to inspect what you purchase before you leave the store. Besides that, NAPA does have quality parts.

We were traveling across country in our motor home when we discovered it was leaking fuel. We have…read morea Cummins 330 hp motor that is accessed from inside the rear bedroom as well as outside thru the back engine compartment. We arrived near noon and were told they would be with us as soon as possible. Around 2:00 Will Gunsaulus got with us and diagnosed the problem as loose fuel lines - difficult to reach. He had us in the shop, lines tightened and out before the work day was done. We spent the night at the facility where they have water and electric shore power. The next morning Will checked an engine warning light; he diagnosed a speed sensor that has a break in the line at no charge. We had had an oil leak repaired in Texas - a main seal replaced. It had thrown oil everywhere in the engine compartment & was a mess. Will managed to tighten the fuel lines without leaving one smudge of grease/oil or dirt on any surface although he was covered in it by the time he finished. He removed his shoes to enter the RV and placed papers and plastic covers on the carpets. We highly recommend Will Gunsaulus and Cummins Inc in Jacksonville, FL! The work was done quickly, expertly and cleanly! Thank you Will and Cummins Inc! Bruce Rust Valerie Grosch Rusty

My husband does a lot of business here but he has better luck than I do, obviously. It's clean and,…read morewell, I guess it's well stocked, but I always end up with employees who either don't know what I'm looking for or try to sell me the wrong item. The last time I was in there, I knew exactly what I wanted but the employee behind the counter/register insisted upon looking it up and then tried to sell me the wrong part. (Not only did I know exactly what I wanted, I had the old part in hand, but it didn't matter, the employee insisted she knew better.) I left without making a purchase. Again. I've told my husband that if he wants a part from here, he'll just have to come here himself. I'm refusing to step foot in this place again.

My nephew and I went here to get parts for his car he loves to toy around with. To my surprise this…read moreplace was clean, very well organized, and did not smell like exhaust systems and dirty motor oil. The staff was attentive and extremely knowledgeable. Also, the layout of the store flowed making it easy for my nephew to locate what he needed rather easily. I appreciated how the signage made promotions clear and the store is bright which makes it easy to distinguish the details. My hat goes off to the manager. It's clear there is a system in place which involves greeting every customer and ensuring the are assisted if need be. The details made all the difference here.

Came here 09/21/25 to rent an exhaust rental tool to cut pipe, Joc T, (according to receipt, no…read morename tag) told me they do not rent those tools or sell them, only sawzall blades. After leaving , googling part number on phone, and coming back with part number (648612) I was able to rent the tool with cash from another associate. When I returned 2 days later to return tool, guess who assisted me and refused to give me cash back, only put the money on my card. Very frustrating experience, would avoid this location if you need any assistance.

Just left the store disgusted. Waiting in line to order parts, then a woman walks in and the short…read moreHispanic guys calls the lady up. In front of me, as if I'm not standing there. I'll find a different store.

Continental Battery Is A SCAM …read more Bought a battery in January. The Battery was Leaking acid. They Did Not have My style battery in stock. Mr Allen Took my Battery Promised to call me when they Get My size Back In stock. Never Received a Call. I Went back Up there After Calling and Informing Allen Of My ETA. I get there He Is Leaving, On the Phone He Told Me He Had my Battery size in Stock He Lied. He Then Tries to Sell me a Different Battery For twice the price Of The Battery I was Seeking a Warranty on. This Place is a joke StAy Away From this Scam. Allen Is a Liar and Has Poor Customer Service Attributes. There is A Battery Place On Phillips Highway Interstate There Are Nicer Guys And Have better Products.