A few months (2), my dad transitioned and the funeral home shared this floral shop with us to order…read morethe arrangements. The customer service from the time we walked in and selected the floral arrangements leading up to the service was amazing. The floral arrangements were beautiful and met our expectations during one of the hardest moments of our lives. Thank you for your kindness and the lovely flowers and the ribbons. Everything was so nice. Everyone shared how beautiful the flowers were and this was one less thing to stress about. I don't have pictures but please trust my judgment.

3 roses and several carnations for 99.00. Every co-worker agreed this is outrageous for size. I…read moreorder regularly from different vendors, never had a presentation this tiny. Flowers are pretty, but this was 120.00 with delivery.

I have gotten my wife a monthly arrangement of flowers for a few years, and this is the ONLY…read moreflorist I will ever use. The number one reason is the variety. If you crave a type, color, shape, species, or phase of flower, I am almost certain that they will have it, or a very close alternative. I have them match flowers to the monthly gifts I give my wife, and they nail it every time. The second reason is their exceptional communication. They reach out to me about my monthly purchase and give feedback on it's expected arrival and composition. It makes me feel like they are putting the care I hope into my expression of love. The third reason is their flexibility. I've gone into their shop needing an arrangement in an hour, and they put their best effort in as if I'd made plans for the purchase a week in advance. They never make me feel like I have to just take whatever is "in the fridge", like other flower shops do. I hated going into small shops and trying to explain to an teenager behind the counter about a specialty arrangement I'd like made when they might only know about roses and carnations. The fourth and final reason is their pricing. I am astounded at what they provide for the prices they charge. Their arrangements are fresh, exotic, and vivid, and they still beat those sad little bouquets you see at grocery stores. I have a standing account with Jeff's now as my exclusive florist, and I wouldn't have it any other way. If you are considering getting flowers for any event or purpose, large or small, I assure you this is the best option there is.

So my husband first went in there for our anniversary. Specifically said don't want a Christmas…read morearrangement want something for an anniversary told them what I like. Got a mid Christmas bouquet with a lot of Christmas tree stuff in there we didn't ask for. We told them all of this and said we are gonna buy one more time and the lady had the nerve to tell us to be more specific. How was that not specific to begin with? Now on top of the bouquet I got for valentines, I got on the 14th so has been FOUR DAYS and it's already wilting. We paid 80$ for something we could have had at Trader Joe's for cheaper and got fast food after.

Ordered from Texas for my mother in Colonial Heights. The flowers arrived on time, they followed my…read morenote about calling, and my mother loved the flowers! Simple, easy, and on point!

Mary (the owner) created an absolutely beautiful arrangement for my dearest friend's Father's…read morefuneral. We spoke on the phone. I relayed to her what I was envisioning. She sent me a picture of the arrangement so I could see it before it was to be delivered. Mary was professional and kind. I will be using her as my florist from now on.

My son needed a corsage for his girlfriend for his ROTC Military Ball. He had no clue about…read morecorsages and flowers. I took him to Pam Pollard's and they were very patient and friendly. They offered some good suggestions and matched the ribbon to her dress color. The corsage was ready on time and it looked perfect. My son and I, and most importantly, his girlfriend were very happy with it. We will be happy to use Pam Pollard's in the future.

Ordered flowers from afar for a birthday gift. Always can be iffy when you don't know the florist…read more I was pleasantly surprised and very happy with how beautiful this arrangement was. The recipient is going to love it. Will definitely make this my go to in the Newport News area!!

My Valentine's Day was made wonderful, first by my husband and second by Pollard's Florist. They…read moreare already my favorite florist in the area by always sending the freshest and most beautiful flowers and arrangements. Now, I have yet another reason for loving them which is their customer service. The gorgeous dozen red roses delivered to me on Valentine's Day had apparently fallen over during delivery, leaving two roses broken and the arrangement a bit off. I contacted Pollard's by email soon after the delivery only to give them a heads up that they might have a problem with a delivery driver. I did not want to see their reputation ruined by a bad review from a less appreciative customer. I did not request a replacement arrangement. I was fine to leave the situation as it was. But they actually sent me out a new arrangement. I was floored by it. Still can't believe that they did that on what is probably their busiest day of the year. What a wonderful thing for them to do! Unbelievable!!! I truly hope this review helps their business. I highly recommend them. They definitely are the best florist in my area. Please try them for your floral needs.

We had to coordinate my Dad's Celebration of Life service from Hawaii where we live. Pollards sent…read morea beautiful red/white/blue arrangement to honor veterans status. Truly professional and exceptional customer service

Order was submitted online and I must say it was easy peasey…read more. The wife absolutely loved her bday flowers! Thank You Morrisons!

a family member sent me birthday flowers today and they were beautiful! the man that delivered was…read morereally kind and helpful with my crazy dogs trying to sneak out the door (haha) thank you for the great experience!

This is my very favorite store to shop for gifts- birthday gifts Easter baskets gifts baby boy…read moregifts Christmas gifts etc etc. It never fails that Wharf Hill Store has "DA GIFT" I need to buy! Jennifer & Chris are awesome in Customer Service- very friendly very helpful very knowledgeable of all merchandise in the shop At times I also buy something for me my home & my appetite lol One stop shop! Perfect location! Always something NEW & DIFFERENT to discover unique items for home decor! Smithfield is very blessed to have this store in their city! I would highly recommend WHS to locals, out of towners, & international visitors! ​

What a lovely store! It's filled with whimsical decor and has inspiring ideas for the home. I loved…read morethe children's toy selection. They also had lots of decor for Halloween. Prices are decent . Staff is super friendly and helpful. I plan on coming back to do some Christmas shopping. This is such a fun and creative store with lots of great additions for the home!

If you ever need flowers for any occasion, this is the place to order from!! Their flower…read morearrangement are always beautiful, whether you're looking for something small to an amazing, extravagant bouquet. I've received and purchased flowers many times from here and they have always exceeded my expectations. Great customer service and great products!!!

My boyfriend spent over $130 for a Valentine's Day delivery to my workplace, with clear…read moreinstructions and both of our phone numbers provided. The arrangement was delivered after my office had already closed. No one called to notify us that they were running late -- despite having both contact numbers. I live an hour away from my job and had to turn around halfway home to retrieve the flowers. Completely inconvenient and avoidable with a simple phone call. On top of that, we were charged $15 for a box of chocolates that retails for $4.99 at Lidl. That markup felt excessive and misleading. When I requested a refund due to the failed delivery timing, I was told to bring the flowers back to my workplace so they could pick them up -- which is incredibly unprofessional considering the mistake was on their end. Very disappointed in the lack of communication and customer service, especially for such an important holiday.