I recently traveled to BNA and needed a car just for a 24 hour period, not for the entire trip, so…read moreI Uber'd from BNA to my hotel in the Midtown area of Nashville. I reserved a car from this Enterprise, because it was a fraction of the cost of renting from BNA for the few days that I'd be in town. I called the day before I needed to pick up my car and the staff was friendly and more than happy to arrange to pick me up at my hotel, which they promptly did the next morning. The lady I worked with was very friendly, professional, and efficient in driving me back to their shop, processing my rental and getting me on my way. Checking my car in the next day was a breeze too! The car I got was nice and worked great... All for a great price!! I highly recommend this car rental dealership and will use them in the future!

Great car rental and customer service team. Jamison helped us choose a good car for us that was…read moreeconomical. We were having our car repaired at Nashville Collision. Manager exceeded our expectations and gave us a great deal. Hope you consider this great car rental located on Charlotte Pike. You won't be disappointed. Try and calling them directly for the best price which often beats the pricing online.

Terrible customer service…read more We booked a rental car for a trip with our family and came they said we couldn't get the car because we showed up (I kid you not) 60 seconds after our reservation time. Not only that but even if we showed up on time they said they didn't have the car available that we booked and had confirmation for. They had similar cars to what we booked in the lot and they were unwilling to give an explanation why we could not have one of those cars. Not only were they not helpful, they were extremely rude. "It's not my fault", etc etc. exceptionally rude. I'd give less than one star if I could.

1 Star Review My…read morewife and I experienced a complete bait and switch at this Dollar (Hertz) location. We reserved a vehicle online a few days before pickup, and the total--including taxes and fees--was $240. When we arrived, the price suddenly jumped to $320 with no explanation. When my wife asked the general manager about the difference, he couldn't provide a clear answer. When she asked for his name, he refused to give it and was rude and unprofessional throughout the entire conversation. We had no choice but to accept the inflated price. When we got into the vehicle, it was filthy--women's hair on the seats, dust on the dash, and the outside hadn't even been washed. We had to clean and sanitize it ourselves before driving off. Even worse, I watched another customer drop off a vehicle, and within minutes another customer drove off in the same car--no cleaning, no inspection, nothing. Completely unacceptable. Customer service was no help either--they brushed off our concerns like they didn't care. This entire operation feels dishonest and careless. The bait and switch pricing, lack of cleanliness, and unprofessional management make this one of the worst rental experiences we've ever had. Beware of this Dollar/Hertz location. They are unorganized, unprofessional, and clearly don't value their customers. We will never rent here again.

While on my trip in Nashville, I changed my pick up location from the airport to this spot. Went to…read morepick up my car. The salesperson said they didn't have a sedan but offered me another vehicle, gave me a discount and then filled the car up. I know that a lot of companies work with their clients but he was very professional and pleasant to deal with. Made me feel comfortable and valued. His name was Tyler and his customer service was excellent. If all business had more Tyler's working for them, they could all have 5 starts ratings! Thanks my man!

I am traveling for work, and my car was booked for a pickup at 5pm. I pulled up at 4:58 assuming…read morethat I would not be able to pick up the car early. In the building, the lights were off, and the two women inside (the door was not locked yet) essentially told me there was nothing they could do for me. Why allow a 5PM pickup if you can't pick up at 5PM? I was obviously flustered but there was no apology from the workers on the situation other than that my company booked this without a contact phone number so they had no one to call to let them know pick up needed to be before 5. Luckily, I was able to go to another location and they took much better care of me. If you're planning on renting from enterprise, look for another location! The people at the Charlotte Pike location in particular are amazing!

This location will forever hold a special place in my heart! After my vehicle was stolen, I was…read moreable to be accommodated last minute before the holidays. That alone showed me how dedicated this company is as well as how hard working the employees are. Despite a few small challenges with the rental, outside of their control- Branch manager Bryce provided truly exceptional service, going above and beyond any expectation I could have had. He truly went the extra mile. His commitment to this branch is beyond infectious. From picking up the vehicle to returning I always left with my heart full and a huge smile on my face. Getting a vehicle stolen can damper anyone's holiday spirits, special thanks to Enterprise for keeping the spirit alive in me! Truly a God-sent team. I am very grateful, I highly recommend this location to anyone in need of reliable and compassionate service!

We rented a "standard" car for a couple days. What we got was a Corolla with 50k miles that smelled…read morelike wet dog, had dents and dings throughout, and an inside hadn't been cleaned in who knows how long. We had it good though. The young lady who turned hers in had a "standard" suv that turned out to be a Mitsubishi Eclipse with 225k miles and the same interior as ours. Another couple turning in theirs had a Corolla with over 50k miles with what appeared to be vomit all over the interior roof. If you are looking to rent a car in downtown Nashville, look elsewhere. Oh and the people who worked there appeared they rather be elsewhere.

Beware! When you give your credit for incidentals you will be charged for extra insurance. They…read morewill flat out refuse to return your money. Corporate told me I had to get it back from the employee that stole from me. You all know he doesn't answer the phone anymore. I will never use any Avis again. There are to many better options out there. Big zero from me!!!

Rented a car for one day. used the car for 6…read morehours...returned it with exactly the same amount of fuel that we started with. We have pictures of fuel tank beforeand after and the receipt for the full put in. Charged us an extra $30 for fuel. Called Avis and they took it off. Tried to talk with the location...would not return calls or text. Scam...do not rent from them.

This Budget location is very close to the airport so you can save on airport fees if you Uber here…read morefrom the airport to pick up your car. The gentlemen here are very nice and quick. It's a small office so you may not always get the exact car you wanted but I will definitely use them again!

I'll walk before I rent from Avis again!!! They didn't have the car I reserved, a Camry, and said…read morethey could give me a free upgrade to a Mustang, what a joke! In what world is a mustang an upgrade? I took it because I didn't have a choice. It was a total piece of CRAP!! I

Great service and so efficient! We were in and out in just a few minutes to start our trip. They…read morewere so helpful and to work with. We highly recommend their business!

The Budget place reserved our car for 12:00 to be picked up. The place closes at noon. We had to go…read morewith Hertz.

Tristan has a professional attitude, and is very helpful. I highly recommend this Enterprise…read morelocation.

I've been a loyal and happy Enterprise customer for nearly 20 years. Enterprise managers generally…read moreprovide excellent customer service, however, this location in East Nashville continues to disappoint. Over the last couple years, I've been given dirty vehicles, had to wait over an hour when management didn't secure a vehicle for a reservation, had managers try to nickel and dime me for any charges they could pile on, and most recently I experienced a branch manager throwing a tantrum in the office. Take some time, read the reviews, and avoid this branch if possible.

Quality/Quantity - Overall a smooth transaction. Both times…read morethere was a customer in front of us. But again, it was overall a smooth and fairly quick process. Really enjoyed the Toyota Camry LE hybrid. So much that I am thinking of buying a hybrid for my daughter and/or wife, or both for their next cars. All our current cars are gas guzzlers. First experience getting 45-50 miles per gallon. A positive shock only buying 5 gallons of gas after driving 250 miles! Atmosphere - Small location. Consistent business. We knew if we did not get back early on Sunday, there would be a longer line. Yes, the line started to get long after we left. Service - Good. Not the friendliest folks (not rude or anything), but efficient and fairly quick. I rather have efficiency and speed over overly friendly people as we have places to go and see. Price - $300, reasonably priced for 6 days (really 5.5 days as we needed to return the car by 11:30am as they close early on Sundays). Includes $65 for adding an additional driver; $13 a day. Owner Comment - Congrats on your success since 2006 and being a part of the S&P 400. 2006 Cendant dissolved and split into 4 separate companies hence creating Avis Budget Group. 2011 Avis/Budget acquired Avis Europe, reuniting the Avis and Budget brands. 2012 Avis/Budget acquired Apex car rentals of New Zealand. 2013 Avis/Budget acquired Zip Cars. 2015 Acquired Maggiore Group, Italy's 4th largest vehicle rental company.

Shame on me for not reading reviews...but it's Avis so figured the larger company would ensure…read morestandards are met. in short, These f'kers just 'gave away my car'. Here is what I posted on google reviews..i'm still furious. Read the reviews on this place. Unfortunately I did not. We checked out of our hotel this morning, hoping to have an excursion on the outskirts of Nashville. This car rental has been booked for at least six months with a credit card deposit. We had a late night so I couldn't make it at the original time 9 AM but I called the number listed and the person on the phone said yes no problem, and they hold it up to 20 something hours.. OK great. I arrived an hour and 20 minutes later (1 hour 20 minutes later) and the agent said 'sorry no cars not sure what to tell you; nothing I could do. ' She said they hold for 1 hour. So here we were after a beautiful vacation in Nashville with no option. She said 'try the airport'. I asked if they could shuttle me...nope. I mean literally no help other to wait in the small lobby on the off chance someone returned a car. So I went to the app, changed reservation to the airport...at a higher rate (no choice), had to pay $20 for an uber (keep in mind I ubered 10 minutes earlier from hotel to this location), and lost hours. I cannot say enough bad things about this place avoid it all costs they don't care. I plan to call corporate when I return home. Funny enough, they had a waitlist and called those people, but didn't call us. I repeat we did the right thing by calling earlier saying we were going to be late and asked if that was OK and that we were told yes. Agent who did nothing is in the attached picture.

Just when you think your car rental experience can't go any slower, enter Access and their 1987 dot…read morematrix printer. No joke. Just to print out one page of the rental contract took like 7-10 minutes. The sound was retro-fun, so I give them an extra star just for that. My auto dealer uses this company so I wouldn't normally use them. I had to go through each car to find one that didn't smell like smoke. Unfortunately, I couldn't find one so they gave me a hail damaged one with leather interior.

This place is garbage!! That's why they lost their leases haha! All locations, unprofessional…read moremanagement / ownership is the problem!! Good luck...