Tristan has a professional attitude, and is very helpful. I highly recommend this Enterprise location.

I've been a loyal and happy Enterprise customer for nearly 20 years. Enterprise managers generally provide excellent customer service, however, this location in East Nashville continues to disappoint. Over the last couple years, I've been given dirty vehicles, had to wait over an hour when management didn't secure a vehicle for a reservation, had managers try to nickel and dime me for any charges they could pile on, and most recently I experienced a branch manager throwing a tantrum in the office. Take some time, read the reviews, and avoid this branch if possible. read more

I went to the Enterprise on Hermitage Avenue in Nashville and the lady that assisted me was extremely helpful and kind. She was able to provide the perfect ride that met my requirements and even though I forgot her name she had curly hair and glasses. read more

Worst experience I've ever had getting a car with enterprise. I have been going to enterprise for years and never have I ever felt like I was treated worse than this location. Let me star off first by saying the manager Sarah is bias and made it seem like extending the car was something they could not do. Then after calling back again for an extension. Sarah made it seem like no matter what I absolutely had to return the vehicle. What makes me so upset is when I originally booked the car I chose a compact car. However, when I arrived the guy Michael who checked me in says we gave you a free complimentary upgrade. Boy let me tell you the car was not the greatest nor close to an upgrade. It has dirt stains covering each and every seat and the arm rest has a small tear and dents all over the car. He says to me we're already aware of the previous damages. So, after taking this car and calling back two days later to extend. I learn the cost a day is more than the original car I previously booked. The agent Brian quickly runs my credit card without even telling me the amount I'm being charged, and it of course declines because I have a limit. Sarah the manager steps in and makes the situation worse with her dismissive tone. Without so much of even an apology for him running my card without my permission. Just to say they can only charge the card once in a 24-hour period, So now who's at fault here? I returned the car after 7 days due to the attitude and feeling harassed. This is also after Sarah tells me she'll pull the balance owed from my deposit. Yet she tells me I have to bring the car back and will no longer be able to extend out. My end billing for a car I only had for 7 days was $456.23 when online a weekly rate was only $241 and the manager couldn't even be professional enough to go over my charges with me after returning the car. I will never rent another vehicle from this location ever again. read more

Kyle and Kathy - now these are my people. On a family vacation where we decided not to rent a car... mistake. Love my family but also need my freedom. End of business day... 15 minutes before closing... Kathy saved the day. We called, desperate for a vehicle... she picked us up, super professional and friendly. Kyle gave us a free upgrade and sent us packing. These two are the dream team. Thanks to them for a most-excellent car rental experience! read more

After being a long time member and customer, giving chance after chance, my husband and I have had it. He wasted his time on the phone making a CONFIRMED reservation yesterday only to find, after paying for an Uber all the way there, that there was somehow "no reservation made". Everything from reserving a specific car and then being stuck with a minivan, to this colossal waste of time has brought us to the conclusion that at the very best Enterprise Rental should be reported to the Better Business Bureau. Don't waste your time. Go somewhere else. read more

We arrived to pick up our rental car this morning and were told they have no cars available. We even called yesterday to confirm. They didn't offer to help us find a car with another enterprise or any other company. We were told, "you'll just have to wait until a car is returned". There was another guy waiting ahead of us. No, we don't have to wait. We can take our business elsewhere. The girl at the front desk was also sassy with us despite the fact that if anyone should have been irritable, it should have been us, which we weren't. My husband was far too polite. According to our Lyft driver, who picked us up to take us to another rental car spot, he's picked up many people from this enterprise location. Apparently overbooking is a common problem here. I understand that sometimes, these mistakes happen, but it's about how you rectify them. First off, they should have called us to inform us that they were out of cars. She told us it had been an issue all morning. We didn't arrive until 11 am. Second, they should have offered to help us find a car or at least provide us with some companies nearby... anything would have been appreciated more than the employee's bad attitude. I've always rented from enterprise when I've traveled, but I think this will be the last. Luckily, we were able to find a car from a different company, within the next hour, and are now on our way out of Nashville. read more

Very small lot and easy to miss. I didn't let that affect me, as this was the closest lot to my apartment. The premises were under construction, but that's fine by me. Employees were kind enough. My main issue was the vehicles. I was picking up a car set aside by my insurance but the sedan we reserved was no longer available. However they did have a truck, which was fine by me as I am a tall person. However the first problem arose when they tried to make us pay the up charge. I protested, both the insurance adjuster and I had requested an economy sedan, Enterprise allowed it, but didn't have the car available. They agreed and took the price down. Thinking we were in the clear, they gave us the keys. The truck they gave us was the oldest, and dirtiest rental I have ever had, out of the dozen rentals I have driven. The interior was dusty, and smelled like cigarette smoke. Unfortunately my wife and I didn't have time to protest as we were driving to Lexington for a wedding. The vehicle never aired outnproperly for the whole trip. Even in the diciest rental places I have been before this, at least the cars were newer and fairly clean. This is the one exception. Would not recommend renting here. read more

Unfortunately, I had a car accident and needed to rent a vehicle. The customer service at this enterprise was fantastic! The communication was always very professional; I was particularly impressed by Alexis and Dylan. As a single, 75 year old woman, I appreciated the excellent service and safety that the staff insured during my transactions. read more

After waiting over half an hour at 730am, I was told that the licence and card would not be accepted because it was also a debit and my licence said TEXAS. These are the licence and card I reserved with and I have had a membership with Enterprise for over ten year. Zero customer service and the one woman there couldn't type in people's info bc of her fake nails being so long. NEVER AGAIN will I waste my time or money on these incompetent fools who seem to have a bigotry against those from Texas and all other States. No exceptions I was told as I missed speaking at a State HIV conference on projects for the most needy, sorry, Enterprise is to incompetent and draconian that those projects and the people they serve will have to wait. NEVER AGAIN DELETE MY MEMBERSHIP read more

This will be long. I reserved a 15 passenger van at the Nashville Tn Airport location and from the time we went to pick it up, to the time we dropped it off, it was A PAIN IN THE BUTT! Was scheduled to pick up the van on the 14th of the month and drop off on the 19th. W made it to the airport and One, they don't even have signs up to direct you to pick up. Literally had to drive as if I was dropping off and walk into the lot and ask about picking up. The gentleman who name I don't no, assisted us and did a great job HOWEVER, he tried to give us a 7 passenger truck! Why would you offer me something SO SMALL, when I have such a large van reserved??? Definitely was blown by that! He did end up getting me a van and we left. Like I stated above the van was due back on the 19th. Because we made it back a little earlier than expected, we decided to turn the van in on the 18th! I checked my account for almost a week to make sure the security deposit was put back into my account, and it wasn't. I received a call 1 week after the van was RETURNED, and was asked when was I planning to return it??? I told the young lady that I returned the van on 18th, explainEd the time we came, and her response was we don't have it! WOW! She then ask me the state of the tags!!! I had no clue! I tried contacting them for over a week to get an update and NEVER TALKED TO ANYONE AT THE FACILITY! Literally have their phone lines turned OFF! I even got in contact with someone from the airport for a direct number, and he responded with " I'll give you the number but they haven't answered a call in MONTHS". That's beyond ridiculous. A whole week had passed and I received an email, asking when did I plan to return the VAN!!! I had talked to a different 800 customer service rep every day for the pass week in hopes of an updat but the only email I got was WHEN WAS I RETURNING THE VAN! Every rep I spoke with emailed the facility and everyone said the same thing, they didn't have access to contact the property! I am a very long term customer and this was by far the worst, most stressful situation I had been in. No, updates, no apologies, no anything! I checked my account two days ago to see the charge for the van was FINALLY PENDING! So, I assume they found it! Oh and I still haven't received a call, text, email or anything to notify me of that. I will never and i do mean never rent from the airport facility in Nashville again! I have never been more stressed out in my life like I was these pass 10 days. My money was held up from the deposit, my anxiety was high, and I was beyond stressed, and as a long term customer I still didn't even receive a curtesy call to inform me the the case was CLOSED! read more

We chose to rent a car for the day and picked this place since it was close by and had more stars compared to other places. This place is small so it makes it a little bit hard to find. We chose 7:30 AM for pick up time and that is also the time the place opens and the worker was already there so that was a plus! The worker (sorry I didn't get your name) was friendly and helpful. He made the process smooth and we were out the door around 7:40-7:50? The car was pretty nice and clean! Returning the car was very easy and I'll be definitely renting cars here if I'm back in Nashville. Thank you to the worker that helped us out and made the process smooth and quick!! We had a great time going around Nashville and other areas! read more

I travel often, especially to Nashville to visit my grandchildren and family. I reside in California. Whenever, I travel, I always rent with Enterprise, for several reasons, they always have the best rates, being a member, I have had a few free rentals. My main reason to rent from Enterprise Rent a car is their awesome customer service. Enterprise on Gallatin Pike in Nashville did not disappoint me. My rental started with Blake, which he provided excellent customer service and a great big welcoming smile. My return was just as welcoming. Regan a rep from another location was there helping out. Regan has a great personality, an awesome rep with exceptional customer service. Just thought I would take a few minutes to say thanks Nashville Enterprise, I'll be back soon read more

I would give ZERO if I could.. what a piece of shit company/ No trust in Enterprise at all. No customer service help. Airport Enterprise said not here and sent us to Donelson. took a taxi. Donelson said nope not here. No help, told to go call a taxi to Gallatin Pike. Donelson closed while we were still in the parking lot with our suitcases trying to get another taxi. We checked Gallatin and found they were closed also. Took yet another taxi to hotel. Called and were told car would be available first thing this morning. NOT! not honoring our reservation because they were overbooked. Crooks because we made the reservations months ago and would be charged less for the whole week than what they were charging per day. Do Not book with any Enterprise. read more

Great customer service from Paris, Ashley, and Tim!! Arrived on time to pick me up, I received courtesy call that they were on way, and my car was ready upon arrival. I also received a customer service call a few hours after I picked up my car to make sure everything was going smoothly. Props to the Nashville-Gallatin Pike, Enterprise Team! read more

They take reservations, but you show up and they don't have cars. Literally the worst possible scenario for a car rental place.

We drove our motorhome down to Nashville and decided to rent a car to get around. Kathy Hopf waited on us and could not have been more helpful. She was extremely busy but so pleasant. We took the car back a day earlier than expected and Paris McCullough Jr. was a pleasure to deal with. Can not say enough about this branch! Chris Murphy Massachusetts read more

Good Service in and out in no time. Folks were really nice and approachable.

Service was quick and friendly. After dealing with a the inconvenience of a bum tire, they quickly gave me a discount. I will definitely come back! read more

We rented a full size car for the weekend that my folks came into town due to the fact that neither my nor my girlfriends vehicle is suited to carrying around four people with any modicum of comfort. We got a great deal on the weekend rental, and the folks that were working at that location were exceedingly friendly. read more

The Staff was awesome! Paris and Ashley took great care of me at the time of my rental, even while dealing with a rude disrespectful customer. Then upon my return, Arron & especially Martia took care of me & my family! I will definitely visit this office again! These people are a credit to Enterprise. If I could give them 10 stars I would. read more

This is a predatory business. I reserved a car in advance through their partner Expedia. However, there were NO CARS available when I arrived. Several subsequent customers were told to wait a day for new stock to arrive. I had to ask the employees to call other locations for me because they didn't offer, and then "didn't know what to say" to their counterparts at the other locations so handed my friend their office phone to figure out help while I called corporate. Corporate told me I had to work it out between their franchise locations myself (unbelievable but true). I couldn't get the other location to simply honor the reservation and transfer my car rental because they wanted twice the price. I canceled and went elsewhere (2 hours behind schedule). read more

Most East Nashvillians want to complete a rental transaction that is close-by and does not require a trip to the Airport Terminal. I thought this was what I was accomplishing when visiting this location. Unfortunately, my experience entailed being treated like a criminal despite providing (to the letter), the ridiculous documentation required at this site. Because the sales associate was unsure of how to work with an unfamiliar circumstance he elected not to provide service at all which was unprofessional and disappointing, as he was obviously an intelligent young man. Although I was inconvenienced by the drive, I went directly to Hertz (at the Airport) and received prompt, professional service with just my credit card and license, as one would expect. I'm on my way to Hertz again for the third time since then, now I know the drive to the Airport terminal is worth it. read more