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    Auto Credit Group

    4.0 (4 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Auto Credit Group

    Auto loan

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    EchoPark Automotive

    EchoPark Automotive

    2.3
    (58 reviews)

    I will be honest that I was very hestiant to shop at EchoPark based on the reviews I saw online…read more However, we had a completely different experience than what I read here and want to give them the credit they are due! When I arrived, I was met by Haley and she was wonderful! I let her know that I didn't have much time but that I wanted to look at the car, get a value for my trade and get an out the door number as soon as possible. I went to look at the car while she started the valuation on the trade and getting the numbers I requested. I appreciated that she gave me space to look at the car without hovering over me the entire time. I was able to call my husband and talk through things with him without feeling like I was being watched (we all know the feeling at other dealerships). They took about 25 minutes to get the value for my trade (very quick!) and then we had the numbers I was needing and I was headed back home within about an hour and 15 minutes total. I came back that evening with my husband to purchase the car. We were able to send over some information in the meantime so the paperwork was ready for us when we arrived. Haley was quick, professional, and very helpful with any questions we had. If you're hesitant about shopping here, don't be! We had a great experience and got a wonderful vehicle at a very fair price. Ask to work with Haley if you can, she was fantastic!

    In my 37 years on earth, I have never encountered a car dealer so intent on not taking my money. It…read morewas really almost Twilight Zone weird. So I have an appointment, right? My wife had discussed 4 different vehicles with a rep ahead of time. Get there and the "phone rep" and in person salesperson are different people. That's fine. It's the digital age. I get it. Except that whatever notes they have on the computer only list one car because "that's all it has room for" and that one car juuuuust got sold (right), but we can look at the other 3. But then we have to figure which vehicles those were all over again. Frustrating, but ok. We want a car. Oh, but we can only drive two of the three, because they are understaffed, despite the 5 people behind the desk alone just having a conversation, and that somehow means they can only check out 2 cars per person. So if I want the 3rd, I can't test drive it. Uhhh ok, well I know which way I'm leaning so I can cross one off I guess, whatever. Anyways, the salesperson grabs 3 sets of keys. I was looking for some engagement here - someone to talk to use about the vehicles, ask questions to, etc. Nope. She hands us 3 sets of keys, tells us 2 are on the left, 1 on the right, go check them out yourselves. Really starting to feel...unwelcome? Like an annoyance? I decide to roll with it anyways since we took the effort to come out. Inspect two vehicles, but cannot find the 3rd for the life of me. Walk the whole lot, come back in, find our rep, ask her if she could come out with us to find it. She legitimately just tells us to make another lap, maybe it's around the corner. I just kind of stand in shock for a moment, but ok, I head back out to sell myself this car I guess. But it's nowhere. Just me walking around for 20 more minutes hitting the button on the keys, going row by row, through the whole place. There isn't even a car matching the description. At this point, I'm frustrated and go back inside to once again ask for some help, except she is gone. Really, all the salespeople had cleared out except one helping a family with paperwork. I just stand in the lobby, holding 3 sets of keys, with nobody to even give them to so that we can leave. Someone finally comes out of the back after 5 minutes. I put the keys on the desk, tell him we have no idea where our rep is, but here are the keys and we are leaving. On the way out, I tell him that just a little more engagement would have been nice here. He tells me he understands. And that's it. Nothing else. So we left. Just like...do yall not want my money? I wasn't trying to haggle. There wasn't really even much of a conversation. Is this like a self-service dealership where you just pick a car and leave? Just such a weird and off putting experience. With all that said, save yourself some time and move on to the next spot. I don't even know what to make of it all, but these really don't seem like people that want to sell cars, talk to people, or...run a business at all.

    Auto Credit Group - usedcardealers - Updated July 2026

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