The Victoria Visitors Centre is centrally located Downtown, at the shore of the Inner Harbour, and…read morefrom the Fairmont Empress Hotel. It's a cool Art Deco building and was originally an Esso gas station. The tower vaguely looks like the Empire State Building. This is a good place to begin your explorations of Victoria and "Up Island". It's also within easy walking distance from the cruise ships and ferries and close to popular attractions (Royal BC Museum, Parliament Building, Beacon Hill Park, etc.) and shopping. The friendly folks at the Front Desk can give you good advice on places to see, tour packages, and dining options. There's also a large selection of brochures and posted information if you want something more self-directed.

This center is located dockside nearly across the famous Fairmont Empress Hotel. Easy to find…read more Restrooms are located below the Visitors Center by going down the steps towards the boat dock. I didn't see a wheelchair ramp. Talented musicians played their tunes and a budding juggler attempted an act- amusing. A food truck selling Poutin (steak fries, cheese curd, brown gravy) was located at the corner of the boat dock and the government bldg. US dollars are accepted at stores.

We used Island Time Tours for a private tour to Bouchard Gardens. She made it incredibly easy for…read moreus as cruise ship passengers to see this world-class garden even though our stop over was relatively short. The pricing is reasonable and well worth the cost. Colleen, the owner, was our tour guide -- she was so informative, kind, and fun. She made the drive extra special by giving us a full history of the gardens and a mini driving tour on the way home of downtown Victoria. Highly recommend doing this!

Wow, what a great time find! We came to Victoria on the Clipper, just before New Year, and my wife…read morewanted to take a winery tour, so we ended up booking Island Time Tours while on the boat over. We were thinking it would be in a large bus with 40-50 other people and I was not excited about it, and we were surprised the next day when Coleen met us in her small party type bus that only seats about fourteen people. There were only four of us and it felt like we were going out for the day with friends. Coleen was very personable and informative, and with only four of us it felt like we were going out with friends for the day. We don't think it was just because of our small group but how Coleen just seems to be. It turned out to be more than just a winery tour as she pointed out various sights and places of interest. We only went to two wineries and an apple cider farm because of the time of year. Coleen appeared to have a good relationship with the wineries that made it more personable. We had a great lunch that was included in the price. Actually, I am not even a wine drinker but I really enjoyed the entire day because it was more than just tasting wine. We started at the boat terminal but she dropped us all off at our hotels. We had planned to go to Bucthart Gardens the next night and were going to take the typical large bus with 40-50 people, like we had done before, and found out that Coleen also runs tours to the Gardens. We decided to go with her and she picked us up at our hotel and again, there were only four of us. The cost was the same as with the large bus tour, but so much more enjoyable since she takes the back roads with less traffic and also get into places easier because of the small van. Victoria is one of our favorite the places to go and finding Island Times Tours has been a great and we will surely use them again.

The only way to cruise. Super clean. Gregory sat and answered so many questions. So comfortable &…read morethe crew was fantastic.

Paid a premium for the agent to commit massive, expensive and very stressful blunders only to be…read moretold "oh but we have amazing reviews on google". So if you want to pay a couple hundred dollars for the stress of almost missing your international connecting flight in the 4th largest Canadian airport- don't worry the professional agent who booked said flight on one of the busiest travel days of the year will just tell you "I did nothing wrong, the connection time is legal, just tell people to let you cut in line. Calgary international is a small airport...". Poor customer service, poor organisation, poor planning, and genuine lack of professionalism. Save yourself the hundreds of dollars and stress and procure another travel agency or just do it yourself with sky scanner- you'll probably have a more efficient and reliable itinerary that way

The flight I was enquiring about was for 1 adult and one child. the total was $348 . This company…read morewanted $75 each for a booking fee, an additional $150 dollars, half the flight cost. Would never recommend these people. Outrageous.

My mother and I took the Clipper to and from Victoria for Mothers Day weekend and loved it. It ran…read moreon time both ways and the staff was very friendly and seating was comfortable. Much of their amazing staff has been let go with sailings cut due to the current political situation reducing ridership which is a shame. Also the terminal location in Victoria is quite confusing to be dropped off at as it is temporary and not well marked. Looking forward to riding the Clipper again.

I've taken the ferry numerous times over the years and it's been wonderful. Easy travel and…read morefriendly staff. But this past trip was a complete nightmare. The date of my trip was changed due to a miscommunication on behalf of the agent. The manager at the Seattle terminal did not offer any alternatives. There was no email or phone confirmation about the change and did not find out until I arrived at the terminal. I made the trip weeks later and had to change my departure return twice. The first agent did not tell me that the ferry left at an earlier time on Thursdays. I did not receive a confirmation email and the only reason I found out about the earlier time was that I went to check my seat selections. I called again and the first representative I spoke to, Dana, was incredibly rude on the phone. I requested to change my departure date and she replied, "Do you have a booking number or what? What do you want me to do with this?" I asked for a different agent and she said I could call again. I ended up speaking with Gail, who was rudcondescending and kept interrupting. I'm not sure if these agents are overworked or not getting paid enough but they need a refresher on their customer service skills. It's a shame because I used to recommend the Clipper and looked forward to these trips which I usually take 2-3 times a year. But this past experience has made me hesitant and might consider using an alternative route.