Called to book a flight. After hearing all about the overly excited agents trip to SE Asia after…read moreshe insisted talking about her own holiday, she was going to research it and call me back. I followed up for three days after leaving messages including one with the office manager and nobody bothered to even return the call. Dealing with this company for a trip of any kind is a bad idea. They refer you to their website to book your own travel where you will pay a lot more because you "are dealing with an agent" is a joke.

This review is Flight Center - Westshore. All I have to say is they are not the lowest price of…read morethe day - I would strongly encourage all of you to do your own homework and book your own trip. Though prices fluctuate and it is beyond control - paying over $300 more for a trip I could have found myself was a punch in the stomach.

The Victoria Visitors Centre is centrally located Downtown, at the shore of the Inner Harbour, and…read morefrom the Fairmont Empress Hotel. It's a cool Art Deco building and was originally an Esso gas station. The tower vaguely looks like the Empire State Building. This is a good place to begin your explorations of Victoria and "Up Island". It's also within easy walking distance from the cruise ships and ferries and close to popular attractions (Royal BC Museum, Parliament Building, Beacon Hill Park, etc.) and shopping. The friendly folks at the Front Desk can give you good advice on places to see, tour packages, and dining options. There's also a large selection of brochures and posted information if you want something more self-directed.

This center is located dockside nearly across the famous Fairmont Empress Hotel. Easy to find…read more Restrooms are located below the Visitors Center by going down the steps towards the boat dock. I didn't see a wheelchair ramp. Talented musicians played their tunes and a budding juggler attempted an act- amusing. A food truck selling Poutin (steak fries, cheese curd, brown gravy) was located at the corner of the boat dock and the government bldg. US dollars are accepted at stores.

The only way to cruise. Super clean. Gregory sat and answered so many questions. So comfortable &…read morethe crew was fantastic.

Paid a premium for the agent to commit massive, expensive and very stressful blunders only to be…read moretold "oh but we have amazing reviews on google". So if you want to pay a couple hundred dollars for the stress of almost missing your international connecting flight in the 4th largest Canadian airport- don't worry the professional agent who booked said flight on one of the busiest travel days of the year will just tell you "I did nothing wrong, the connection time is legal, just tell people to let you cut in line. Calgary international is a small airport...". Poor customer service, poor organisation, poor planning, and genuine lack of professionalism. Save yourself the hundreds of dollars and stress and procure another travel agency or just do it yourself with sky scanner- you'll probably have a more efficient and reliable itinerary that way

The flight I was enquiring about was for 1 adult and one child. the total was $348 . This company…read morewanted $75 each for a booking fee, an additional $150 dollars, half the flight cost. Would never recommend these people. Outrageous.

It was our first time traveling to Victoria B.C. and taking the ferry over. We booked through AAA…read morewhich I highly recommend. Booking directly on the Ferry's website was more expensive and the seats weren't great. It sits 2 - 4 - 4 - 2. We got the two-seater window seats. We stayed two nights in Victoria and before the trip I learned Clipper validates parking and the Bell Street Pier 69 Parking Garage. Only cost us $37 to park for 2 nights and 3 full days. We had carryon size luggage and the guy checking us in recommended we check our luggage due to space concerns. That was a mistake. When you check your luggage you place yourself in the 2nd (last) group to disembark because you have to wait for your luggage to be carried off by the crew. It's literally a big waste of time. Once onboard I noticed there was plenty of space in the cabin for us to store our carryon suitcases. I was a little annoyed but lesson learned. On the return, we didn't check our bags and was off the boat in a zip. The bathrooms are like the ones on airplanes. Small and yuck but there are plenty onboard. Food looked good but it was expensive. You can bring your own food, water, and coffee onboard. For an 8a departure that seems like a lot of work but you'll be glad you did once onboard.

Comfortable, on time, and expensive. Like airlines, charging for seat assignments and everything…read moreelse. Day trip for two to Victoria BC was north of $400. On board food was also expensive and was packaged or microwaved. Staff was hit and miss; some cordial and some not. The ride was fun, but not worth the price IMHO. Victoria itself is quaint and scenic and the Gray Line Tour was nice and affordable $114 for two.

Used this service in mid-October and absolutely loved it!…read more What a fantastic way to see Boston (or any city!). With a 2-day pass, we rode with three different drivers, and each one made the experience memorable. We even used it as our go-to way to get around town. But the standout by far was Quince -- delivering history with humor and making the ride unforgettable. Highly recommend!

This review is for the hop-on hop-off bus that leaves from the Inner Harbour in front of the…read moreEmpress Hotel. We got there around 11:45 am on a weekday and bought tickets for the bus. We paid $173 total ($60 per adult, $39 for our teen, and the rest for our tween), and they gave us brochures outlining the route and stops, plus one timetable as they were almost out. That's when we realized the bus frequency is every hour, and not every 15 minutes. The last bus was at 5:30 pm. Fortunately, they had a bus scheduled to run at the half hour mark during summers (10, noon and 2), so we would not need to wait for an hour every time we disembarked. The long gap between busses meant we had to restrict the number of places we hopped off - we chose to see the Songhees lookout on the other side of the water, and take a lunch stop in Oak Bay Village. Of the places we'd originally planned to see, we ended up skipping Chinatown, Fisherman's Wharf, and Beacon Hill Park (with its 150+ feet-tall totem pole). Many of the other places on the "itinerary" were either closed or obvious tourist traps. The busses are double-deckers and are fairly comfortable - some have open roofs, others don't. They tend to run about 5-10 minutes behind schedule. Service level was mixed. We got one nice tour guide, and a rude one who chastised us for all the things we MAY do on the journey (like throw trash everywhere instead of in the bin!), even before the bus had departed the starting point. Verdict - overpriced and not worth wasting a day of precious vacation time on. Wish we had taken a cab or water taxi instead and visited just the places we wanted to see.