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    Flinders Susan PHD

    1.0 (1 review)

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    8 years ago

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    Viewpoint Psychology & Wellness - Therapy Session, Commerce Township Therapists.

    Viewpoint Psychology & Wellness

    4.0(8 reviews)
    3.5 mi

    I am deeply disappointed with how this practice handled billing for my son. To provide context: we…read morehad a phone call with one of their therapists to see if they would be a good fit for my son, an initial consultation to determine availability and compatibility. Their schedule did not work for us, so we moved on. That was the end of it, or so I thought. Months later, I began receiving bills for services I was never informed would be charged. My son never received therapy here. We never came in for an in-person appointment. I called and spoke with Rose, who said she would follow up with the therapist and get back to me. I never heard back. When another bill arrived, I called again. Rose then escalated to the office manager and that's where things went completely sideways. The office manager immediately had an attitude and insisted I had come in for an evaluation. I told her clearly: I was never at your West Bloomfield office. This was entirely by phone. Instead of listening, she proceeded to repeat back private, personal information I had shared with the therapist, essentially using sensitive details about my son's situation to try to prove I had been there. That is a serious concern. She then threatened to "pull the cameras" to show I was there. Please do. Because I was never there. I'll be honest, I did raise my voice. After being spoken to with an attitude, having my concerns dismissed, and having my son's private information thrown back at me, I got frustrated. I am human. She then hung up. I am a parent who has been working hard to find the right therapist for my child. I have had many initial phone consultations and have never been charged for one. The lack of transparency about fees, the aggressive response when I raised a legitimate concern, and the handling of sensitive information in that conversation were all completely unacceptable. I will be following up further.

    The office staff and quality of care is outstanding. Compassionate and truly concerned with your…read morewellness. I would highly recommend Viewpoint to anyone.

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    Viewpoint Psychology & Wellness - Commerce Township

    Flinders Susan PHD - physicians - Updated September 2026

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