I am giving this review 2 stars because I feel that the service was good, and they did a good job,…read morebut I am marking it down because the work was way over-priced. For my emission repair, I needed a new canister and filter kit. For the two items, I was charged $395. Looking at the suggested retail price on the GM site it should have been $315 at the most. I looking at the majority of sites, you could possibly get the parts for $215. This was at least marginally acceptable; the part that was the worst is that the job took 2 hours from pulling in, to pulling out of the shop. The charge for labor was $411. I feel this is twice what it should have been. Overall I feel a fair price could have been $550-$574. I feel gouged for about $250. I will think twice when it comes time to deciding where to take my truck for the next repair.

Chris Thomson was easy to work with. He gave us all of the information that we needed and had the…read morevehicles that we were interested in ready to test drive. He didn't try any high pressure sales tactics but was quick to respond to our questions. Love our new truck! It was the easiest auto purchase we ever made.

Our family was a loyal customer of this dealership for over 20 years, back when it was Emporia…read moreMotors. It used to be the only place we bought vehicles and had them serviced because the staff genuinely cared about their customers. Unfortunately, that changed a few years after Boyer bought the dealership. All of the great salespeople we knew left, and the welcoming atmosphere disappeared. When we bring our car in for service now, no one even acknowledges us. In the past, Steve Vaughan and the sales team would always stop to visit with customers and make you feel appreciated. That level of customer care is gone. Recently we went in to look at buying a vehicle and had a very disappointing experience. The salesperson, Jason, told us our car had hail damage, which, if it did, was not noticeable at all. Our vehicle was in very good condition and had been serviced at this dealership since we bought it. According to Kelley Blue Book, the trade-in value of our car was between $4,000 and $6,000. The dealership was advertising a promotion where they would double your trade-in value, yet they initially offered us only $2,000. Even doubled, that would only bring it to $4,000 -- the very bottom of the value range. The vehicle we were looking at (a Toyota RAV4) had scratches and a chipped windshield, yet they deducted money for those issues. When we told them our car was worth more than what they were offering, they suddenly increased the trade-in value but removed the discounts they had previously offered. When we said we were going to wait and keep looking, the pressure to buy immediately increased. This dealership is nothing like it used to be. We ended up purchasing a 2026 Chevy Trax from another dealer, where our trade-in value came in right within the Kelley Blue Book range. It's disappointing to see how far the customer service has declined from what Emporia Motors once was. I hope management takes these reviews seriously before more long-time customers decide to go elsewhere. After more than two decades as customers, we will not be returning.

Wonderful, nice, knowledgeable dealership!!! Highly recommend!!! Worth the drive from Kansas City!!!read more

They did repairs that were not important on a 1996 with over 250,000. I always had another issue…read more Once I drove 3 blocks and broke down again. They put the timing belt on wrong and was trying to charge me for it. Then paid for lifetime Freon fill but it lasted 10 days and he said my compressor was out.

These guys are fantastic. My Mustang broke down on the highway and I had it towed to them because…read moreof a recommendation. Left the car after hours and by 9am they had already figured out what was wrong with it and were almost finished with it. The price was about half what I was thinking. This is a great business.

I live here in Burlington. A few years ago, I had a near-emergency when my battery died the day…read morebefore I had to drive to the airport on a cold winter day. After calling around, I finally called Lewis Service, and they sent a truck to jump my battery, and then said they could work on it that same day. The price was very reasonable. Since then, I have nearly all of the servicing for my vehicle done there, as well as buying my fuel. This family has been in business since before I was alive (and I am retired), so it's always good to keep a home-grown business going.

My serpentine belt broke while driving south on 75, and I knew I was in trouble. I was 3 hours from…read morehome and 3 1/2 hours from my destination. I pulled into Lewis Oil hoping that it would not be a 3 or 4 hour ordeal. My car was on the rack in less than 5 minutes, and I left in less than an hour! The cost was less than half of what I expected....I almost felt guilty paying. It was a busy place, so I was surprised and grateful. I am glad the belt broke near Burlington!!

I needed an air line repair at the flying j. Big Marv came out within an hour of my call and fixed…read moreme up so I could keep rolling. Great service and fair price for mobile repair. Definitely worth 5 stars! Thanks Big Marv!!

I can't believe how helpful these guys were. First, the time estimate was 60 minutes to get to me…read morebut it only took them 15 minutes to get there. Once we got to the auto repair shop (Blackcreek Automotive) they unloaded my car, which was fully loaded from a road trip. I was coming home from a trip to Kansas back to Texas when my engine seized. The first unload was to the auto shop office. Then they moved it to one of their trucks. Freddy drove me to the local motel and waited until I got my room key. He then unloaded the truck and put my bags on the sidewalk while we waited for a working key. Then he even moved them from the sidewalk into the room. This was very important to me because I have to use a cane and was exhausted from the day. Highly recommend these guys. They made me feel safe and made sure I was okay.

NO BUSINESS IS THE SAME ANYMORE!! America says its okay to…read morebe **itty to costumers because we doing care if we lose customers cuz we're so successful. Once they are sold , they change. Im so pissed right now, they are lucky i didn't reduce it to a one star rating. Ive been going there since the 1970s & never a problem. I go yesterday & paid for tire & find out it was to be delivered today. I should have backed out cuz I do NOT like that idea of laying that on me as I leave. I needed a tire ASAP because I had a terrible spare on my truck I needed to get on the road ASAP. And I would have gone elsewhere if I knew that. A tire store with no tire in stock? I guess you cannot house every tire, but I don't like to buy anything this way. So I postpone an important mission delivery to the needy for Sunday & make everyone reschedule cuz of me. I call today for my tire & first they didn't know what tire I was talking about. So they say they messed up & they close early & so now tire arrives Monday!!! Thats an epic fail! A GOOD MANAGER WOULD STAY LATE OR GET THAT TIRE HIMSELF & INSTALL if staff leaves. Not any offer to make it right. So..we are done! Your organization, customer service failure & HANGING UP ON A ME just lost a 40 year long customer. The Obermans would be livid. And this is why they will fail and close like every other poor service place even though they ride the coattails of the namesake they bought it from. If same owner then sorry, its time to rethink customer treatment. Not one thing he would budge on. Expediting the delivery, staying open, helping me if my spare goes flat until Monday, a discount, nothing. Tried to control conversation as if I owe HIM something. They should bend over backwards to fix their major screw up & not make the customer bend over!!!! Look out for long reputable businesses that change owners. They never honor the prior business method. EVER! This $275 tire just cost me my reputation as a reliable delivery & good people to miss out on needed food & medicine . If I had money for a rental, I wouldnt be driving a 17 year old truck & tires. Bad day? Just happened to be me? If it is their policy to put themselves first, then they will not last. This is why I have zero faith in humanity..only in the one above us who ain't happy either with inhumane treatment.

Best in the business! A new shop with seasoned workers that know their trade! They thrive on…read morecustomer service and satisfaction. Enjoy the small town famous restaurant Chicken house while you wait that's right across the street. This will be your new go to service shop, great people, great work, great prices.

I needed a new alternator immediately (due to it being bad and my battery not fully charging). I…read morecalled Troy's and they gave me an extremely affordable/agreeable quote to replace it. They had me stop by that day to see which alternator they needed to get for me, bought it that day for me and fixed my car the next morning. The service was amazing and as a college aged female I didn't feel like I was being ripped off. I'm also not from the area, but based on the service I received I recommend this location to anyone from Emporia and anyone not from the area but looking for quality & quick service.

While making a trip from Topeka to Wichita I got stranded on 35 twenty minutes outside of Emporia…read moreTroy's was the second place I called very friendly and helpful I was eventually able to find a tow truck who also recommended them and my car was fixed the next day before noon.

Floyd's have treated me well and kept my car maintained and running well. This is a busy little…read moreshop.

New alternator repair. Great people, grear price! Was driving through KS, 975 more miles to go to…read morePA, and our Chevy's battery voltage meter starting dropping and going up and down. Stopped in Emporia, there wasn't a place open on a Sunday, so we got a hotel and went to Floyd's first thing in the morning. They were super nice, fast, and helped us right away.