Took it in to get my muffler put back one got it back with the key stuck in the ignition and then…read moreclaiming it was like that when they got it and refused to fix it would not recommend terrible place for business

We had an emergency stop in Emporia when our van began alerting us of a serious overheating issue…read more We found the Williams Automotive location and arrive around 4pm. They graciously reviewed the car, fixed the problem (a sensor failure), tested it and sent us on out way with a minimal cost. The staff was excellent in every way, and this is especially important when you are a stranded visitor traveling through. 5 stars in every way!

I needed a new alternator immediately (due to it being bad and my battery not fully charging). I…read morecalled Troy's and they gave me an extremely affordable/agreeable quote to replace it. They had me stop by that day to see which alternator they needed to get for me, bought it that day for me and fixed my car the next morning. The service was amazing and as a college aged female I didn't feel like I was being ripped off. I'm also not from the area, but based on the service I received I recommend this location to anyone from Emporia and anyone not from the area but looking for quality & quick service.

While making a trip from Topeka to Wichita I got stranded on 35 twenty minutes outside of Emporia…read moreTroy's was the second place I called very friendly and helpful I was eventually able to find a tow truck who also recommended them and my car was fixed the next day before noon.

Brodie has been my mechanic since college when I bought a car that's timing was off. Literally. I…read moredon't have the best luck with vehicles. Even if I have Brodie check it out before I buy it, within a year some completely random, obscure problem will develop that he'll have to diagnose and fix. But he's always patient, always clearly explains the problem and the solution, always fixes the problem quickly, and I've never felt overcharged. In fact, sometimes I wonder if he's undercharging me. Recently he replaced a tire and checked on a "funny smell" for me for less than $30. Maybe that's a benefit of being a long-time, frequent customer. He even knows my phone number by heart at this point. *sigh*

Broke a schrader value inside my SUV a/c intake hose when they didn't have the correct tool to try…read moreand remove it (they needed a special tool but tried getting it out with needle nose pliers), no offer to work with me on parts or labor/price, Jesse said it will be $680 to fix and reload coolant/refrigerant. Money hungry business, I will never again take any vehicle to this place, they were even more expensive than the Mercedes Benz dealership in Wichita for an issue they caused. They magnified a minor issue into a a $600/$700 issue, NOW IT IS ONLY MY PROBLEM.

I had key marks all the way down both sides of my Toyota Tundra. Thurston's replaced and repainted…read morewith a perfect match in color. My truck looks like new. Everything was put together nice and solid. I'm very satisfied.

Have had an oil change and now repairs done here. When I went in for repairs today, they quickly…read moregot my care in and figured out what was wrong: I had a bubble on the tire on the axle side that I couldn't see, and a bent tire rim that I could see. They found me a new tire and quoted me a price on all the repairs today. I had to go back a couple hours later when the tire got delivered, but I used their iPhone app to get a $25 off $100 discount! I highly recommend them! Fast, friendly, and fair!

Can't get anyone to return calls or emails. I used the number and email listed on the shop's…read morewebsite. Busy is understandable, but just plain silence likely means you wouldn't render adequate service anyway. If you're so busy you can't keep up, hire more people. If you can't hire more people, then you're just doing business wrong. If this review prompts an owner response, my only question is why did this matter more than my initial inquiry?

They did repairs that were not important on a 1996 with over 250,000. I always had another issue…read more Once I drove 3 blocks and broke down again. They put the timing belt on wrong and was trying to charge me for it. Then paid for lifetime Freon fill but it lasted 10 days and he said my compressor was out.

These guys are fantastic. My Mustang broke down on the highway and I had it towed to them because…read moreof a recommendation. Left the car after hours and by 9am they had already figured out what was wrong with it and were almost finished with it. The price was about half what I was thinking. This is a great business.

Tear down and rebuild of my 2000 gmc Sierra 1500 rear axle. Did the job and communicated well…read morethroughout the process.

Mr Derek is a great person. He is honest, professional, patient, reliable and considerate. He goes…read moreabove and beyond in his work. When my car broke down and I was stuck on the side of the road, he still went beyond his mechanic duties to check on me and offered me a ride home free of charge with the help of his colleague Mr Dustin. Mr Derek does not upsell and does not give BS; he is transparent and candid about the diagnosis process, the repairs, and the quotes. He offered to run simple tests on batteries and inspections of the car for me for free. He also responds quickly to requests, questions via Yelp and phone. My alternator of the car was bad and Mr Derek gave me two options: remanufactured and OEM. He clearly explained what the pros and cons of each one and respected my decision. The issue was fixed within 2 days. The value is reasonable. And Mr Derek takes really good care of his customers. I highly highly recommend him.

These guys were unbelievably responsive and helpful when we had an unexpected breakdown passing…read morethrough Kansas. Their service was amazing and their prices were more than reasonable. I would recommend them to anyone in town or passing through town, they know how to take care of people and their vehicles.

My car had some physical damage on the way into Salina, they took the time to take a look and get…read moreme back on the road. Very prompt, kind, and helpful. They saved my trip and gave me the peace of mind to continue on mg way. Would recommend to any and all in the area, best car shop experience I've ever had!

Al was incredibly kind! Was just about to head back to KC from hunting and my truck made a funny…read morenoise, Al put it in the air found it was missing some bolts. He ran to Emporia and grab the bolts and got me headed home! Thank God for Al!

Recently my car broke down here in Lebo and Al came to my rescue and made all of the required…read morerepairs and put my car back in service. I would highly recommend to anyone if you need auto work done, Goodell Auto Repair is the place to come.