Worse designed portable spa I've ever seen and the manufacturer gives you the middle finger when…read moreyou have a problem. I was unable to install the new panel sent to replace the original panel I couldn't install. They refused to help.

Great service with Mike and he is fantastic knowledgeable and was extremely helpful with the…read morepurchase and delivery. Prices were great.

The mechanical seal went out on our pool pump. Suttons explained how to disassemble my pump remove…read moreand install a new mechanical seal. It worked like a charm and they saved me lots of money by repairing my pump instead of buying new. Thanks Suttons! Paul Jacobi

Like most pool company's in Brevard County they are busy, and could care less if they lose clients…read moreor pay attention to service requests. Sutton Pools is no different. If I could choose no stars, I would. From the very beginning Sutton Pools service team has been argumentative, dismissive, and non reliable. We began with purchasing a heater/chiller that was meant to use remotely for our guests who stay at our beach home. The tech Eric, was very dismissive, who would rather text than pick up the phone and have a conversation. Janice Sutton, who generally responds to email requests and always with a short argumentative reply couldn't be less helpful. Our pool company who services the account noticed the motor recently purchased and installed less than a year ago by Sutton Pools was making a loud noise, so he sent video which I forwarded to Sutton Pools. The motor is under warranty but Sutton refuses to honor that warranty claiming the pool company was to blame for not notifying them sooner. Furthermore, the heater/chiller we installed less than 6 months ago is also leaking. Now Sutton Pools recommendation is for us to pay for a new motor and find a new company to handle the service requests. We would NEVER recommend Sutton to anyone.

Dan was absolutely amazing. We paid for the tub and he held on to it for us until our pool deck…read moreand pool were complete. He and his family run a great business and the hot tub is phenomenal. My bad back has loved it every evening. The installer was also great. Chris Jones is very knowledgeable and was super helpful with explaining everything to this first time hot tub owner. I definitely recommend this company.

Dan was great to work with and his installer was awesome. I would highly recommend this business.read more

I am so pleased with their customer service and willingness to spend a few extra minutes to answer…read moreALL my questions! We are very fortunate to have such a wonderful establishment in our area! Thanks y'all!

So they don't open till nine so you can't go there before work and they close at five so you can't…read morego there after work so you're stuck with maybe hitting it on Saturday or Sunday and Sunday is very limited. So I'm not real sure when I'm supposed to get damn chlorine from there.. I mean at least be open till six so I can swing by after work. They're friendly enough that's not the problem, but could you be open till six a couple nights of the week

Just had Dave Smith working on a repair, thank God it was a simple one, but Dave was a consummate…read moreprofessional, kind, and informative. I don't know if you can ask for someone while scheduling a repair, but I wouldn't ask for anyone else.

We purchased a spa from this place 3 1/2 years ago. We continue to purchase supplies from them…read morethroughout the year. Being a past customer gives us a small discount which helps to lower the cost of operating. The spa is a Hot Springs salt based system, so very little maintenance is required due to a lot of automation of water quality tech built in. There have been a few small items requiring some fixes, but have been covered by warranty which is a bonus and another reason why we chose this spa system.

After many calls trying to get someone to help us out with purchasing a liner, we finally found…read morethis company and Bruce was a HUGE help! He explained it all to us !

I would strongly caution anyone considering doing business with Backyard Superstore. My hot tub had…read moreproblems immediately after installation, and I notified them right away while it was under warranty. Since then, it has been one excuse after another. Months of messages, delays, being passed between people, and trying to get them to simply honor the warranty and provide me with a fully working hot tub. Part of the repair was eventually completed, but the remaining issue has still not been resolved. A warranty is only as good as the company standing behind it. Based on my experience, Backyard Superstore has failed to do that. Buyer beware. I would not recommend doing business with this company. This review will remain up for as long as I am left without a fully working hot tub. If they honor their warranty and make this right, I will gladly update the review to reflect that.

Exactly 1-year ago, Mario, owner of Hot Tub Sales installed the Marquis Crown Spirit…read more(https://www.marquisspas.com/hot-tubs/models/the-crown-collection/the-spirit/). This was my first Hot Tub, and Mario was really helpful & patient with the sales process. He told me Marquis was a top-rated Hot Tub and they were redesigning some of their flagship models. When I placed the order in December of 2020, the showroom didn't even have one on display! In April of 2021, Mario received a showroom model and said I could come over and give it a try (photo below). It looked great and felt even better...was confident I made the right choice...now I just have to wait until mine shows up:-) Even though it took nearly 2 years to receive the product, it was worth the wait! The crazy long wait wasn't Mario's fault...both COVID and the redesign were responsible for the delay. I use the Hot Tub often and it's been very easy to maintain. Since it's fairly small, I replace the water every 6-8 weeks (which means I need less chemicals to maintain the water balance). Mario recommended this instead of waiting 3-4 months. He also recommended getting a water pump to drain the tub...saves a lot of time. I can empty the tub in 30 minutes IIRC. Just using gravity takes ~90 minutes...I only did it once before getting the pump on Amazon. In any event, just wanted to say thanks to Mario with this review on my 1-year anniversary of owning this incredible Hot Tub!

Talk about Great Customer Service!! My husband and I have been looking for a Hot Tub for months and…read morewe looked online for a CalSpas brand. Found Hot Tub Spas on Sunday and by Thursday we had our Hot stub plugged in!! Lori, Mario and Andy are awesome. Lori understood what we needed. Mario made sure that we received the tub that we chose and loved. Andy was very informative about our Hot Tub purchase. He was on time with the delivery and even came back from a long distance to deliver our Chemicals and show us how to maintain our tub. My experience with Hot Tub Sales was truly a breath of fresh air. They kept their word with the delivery time and installation and have answered all our questions so far. They traveled from Stuart to West Palm Beach to deliver and were On Time!!!! We are definitely recommending Hot Tub Sales to our friends and family. Thank you guys for all your support and s

Working with Bob and the delivery crew was a pleasure. We got exactly the hot tub we wanted and…read moredelivered on the day it was promised. The crew set it up, stayed while the hot tub was filled and explained how to use and care for it. We've been in it every night since!

We bought a 2024 Pulse from the Limelight Collection and it was just delivered this week! From…read morestart to finish everything went well!! Loved trying the spas out to be sure we got the right fit! Bonnie was a great help in the showroom. Kevin, Kevin and Steven delivered and set up -took roughly 2 hrs. Kevin walked me through everything as I have never owned a spa. We have been in it every day since ! Our neighbors really love us now! We are the go to spot! :-) Keeping it at 90 for the summer So refreshing. EASY care! We chose Freshwater Ozone System- smart choice! Very happy !

I bought my hot tub from Spa King in 2013. It is now 2024 and the tub has never needed a repair…read more I'm happy with my purchase and recommend this company.

So a few days past and I decided that I'm all in. Spoke with Jim today, and again - absolute…read moregentleman. Should be ready to go with electric and a pad within two weeks. Stay tuned...