This place is getting one star all because of the AH bartender Josh. When we first got there, we were told if we had any problems with any of the games to let them know. My son and I both scanned our cards to play Skee Ball. The first time I scanned mine, it malfunctioned and rebooted. I tried a second time. It took credits off my card but shut down and rebooted again. It did not give me any balls. My husband went to ask for help.
In the meantime, by the time they got back over to the game the balls finally dropped down. When the (kind) employee arrived, I told her, "Oh the balls just came down. I guess it finally decided to work." She asked, so I explained to her what had happened. She walked away and everything was good. I rolled two balls then it stopped recording the score and it showed zero balls remaining. My husband, again, went to ask for help. The girl was once again nice, but Josh came storming up pissed off at the damn world. He scanned his card without even talking to us to ask what was happening, rolled a ball and condescendingly said the points worked for him. Then stormed off again. I told the employee that it worked for the first couple balls for me too, but then it stopped working. I asked if I could just get a refund on the lost game that I didn't get to fully play. She said I'd have to talk to Josh to get it because she can't make cards. We talked more and she explained that there's a program in the game that if you don't roll the balls fast enough they count down to 0 so while I was explaining what the game did the first time it counted down to 0 balls. We talked about that being silly programming and I went on my way. I didn't ask about a refund again. My husband and I decided that $1.00 wasn't worth it.
We were having fun, playing games with our son when out of nowhere, Josh came storming up to me again, shoved a card in my hand declaring, "There. Here's 200 credits. Just take them. The game was working just fine, but just take it anyways." I tried telling him the game wasn't working fine, thank you, and I don't need 200 credits. He kept turning back to me, verbally attacking me. Then he accused me of lying about even scanning my card and being unwilling to give him my card so he could check it. I told him he could check whatever he wanted and handed him my card. He scanned it and saw I had paid for the game, but of course he can't admit he's wrong so he yelled at me again declaring that I only paid for it once. I told him, "I know. That's what I said from the beginning. I said there was an error the first time and it did the reboot to the system code. The second time it went to the start-up code is when it took the credits." He didn't like being corrected so he proceeded to continue yelling at me, telling me that the game worked perfectly, cussed at me more, then trying to kick me out. I never once raised my voice at him or cussed at him. He kept saying, "Let's separate," but I never once tried to engage him. He kept circling back and verbally attacking me. The only time he stayed away is when my husband asked for a refund so we could leave. When a man tried to talk to him, he tucked tail and ran.
I pointed out to him that I wasn't angry until he started giving me attitude and yelling at me. He claimed his employee came back and told him that I was yelling at her. I was confused about this because I didn't think I yelled at her but was willing to apologize. I did not see her again while we were there.
We finished playing as quickly as possible because I had to get out of there because he upset so much and I was afraid he was going to come out and start attacking me again.
When we were outside, my husband saw the original employee that we talked to through the window. I asked him to please apologize on my behalf because I could not step foot in there again. He went in to talk to her and apologize. She told him that she did not say anything about me demanding refunds or yelling at her. She also told him that she had already contacted his boss for how he handled the situation. We found out Josh lied about what she supposedly told him about the situation. We also checked the card and he lied about that too. He'd only put 20 credits, not 200. (Again, didn't expect credits but don't lie to try and make yourself look better.)
The three younger ladies working there tonight were wonderful. If they were our only interaction, this would be a completely different review. Unfortunately, Josh's behavior was so abhorrent that it has to be a 1 star. I cannot give a higher review to a business that allows employees like that to work there. Also, our plan was to play a little bit, eat dinner there, then refill our cards to play a few more rounds. We regularly spend hundreds of dollars at arcades because it's something our family enjoys doing together. You only got $30 because of the "acting manager" who doesn't understand customer service and has the other employees afraid to stand up to him. read more