They made my dream dress and I loved every minute of it. I've been married before but this is the…read morefirst time I actually had a wedding. I fell in love with my dress from the moment I tried it on the first time

I found my perfect wedding dress at Cinderella's and it was a wonderful experience. The assistant…read morewho helped us was very welcoming and knowledgeable. My sister even traveled from out of town to be there with me, so I was thrilled that we found the dress we were looking for. Although it was expensive, the dress was beautiful and definitely worth it. I had bought the dress, but unfortunately, it was too small. So, I decided to buy it and get it altered by a seamstress. The seamstress did a great job with the alterations, and she hand-made my veils, too. However, the issue arose when my dress was ready and I left it at the store to be steamed and delivered on my wedding day. This was a perk that was explained to my mother, my sister, and me when I initially tried the dress on. But, to my surprise, I received a call a few days before my wedding day, and they informed me that the store doesn't offer professional steaming or delivery. I was shocked, frustrated, and disappointed that we had been lied to in such a distasteful fashion. With only a few days left before my wedding, I didn't have the mental or emotional energy to deal with this let-down. My sister and mother were also upset at having been put in such a tight situation with only hours before the wedding day. We had expected what we were told: that the store would steam my dress and even deliver it on my wedding day so that it would be one less thing for us to worry about. I believe in good business, especially when thousands of dollars are being spent. I will not be making any further purchases from this store. While the dresses are beautiful, I cannot tolerate dishonest sales practices and unfulfilled promises.

Queens customers service is amazing she does a great work , I will never use another talorread more

Terrible job altering a Bridesmaid dress. The bra pads were lopsided and in the back of the dress,…read morethere was a big ripped seam that had to be sewed up at the wedding. Overpriced as well.

I was not expecting such great customer service! From the moment I called the store (before leaving…read moremy house) to the time I left the store (after closing time) Steven was extremely helpful! I needed a strapless bodysuit to wear for an event that night. Although I did not find one, we "made one" using a bustier and a shaping short. It worked out great and I looked amazing in my dress. Thank you Steven for being so attentive and patient with me. I will definitely be back!

It is what it is…read more My friend and I were the only ones there on a Saturday afternoon. Owner/worker was welcoming. He didn't crowd us and showed us around to the different areas. Front room is more an introduction. Two more adult fun rooms on the way to the huge lingerie warehouse in the back. Found it helpful to see items in front of me instead of shopping on line. Lots of variety. Worth a walkthrough if you are in the need of lingerie.

I would strongly caution anyone against using Bridal Sense for alterations. My experience was…read morenothing short of a nightmare. They completely botched what was supposed to be a minor alteration and ties for a French bustle incorrectly. When I tried on the dress, the poor workmanship was glaringly obvious. When I attempted to explain the issues, the staff there were dismissive and rude, treating my concerns as if I was making them up. They left me standing there alone with the dress while they attended to other customers, despite knowing I had a scheduled appointment. To make matters worse, my dress was dirty and unpressed at final pick-up, contrary to what had been agreed. I had to seek out another tailor to fix their shoddy work which was immediately noticeable to them, which caused unnecessary stress and expense just two days before my wedding day! I did send an email requesting a refund for the failed alterations in an attempt to resolve this directly, but have yet to receive any response from anyone at the shop. I cannot recommend Bridal Sense for alterations--they clearly lack professionalism, skill, and customer care.

Nancy was spectacular! We drove from Birmingham to Atlanta bc we saw such beautiful dresses online…read more She was kind, friendly, accommodating, and she had a heart of gold! Nancy truly cared, gave great advice and we are so grateful! My Daughter in love said yes to the dress!!!

Needing to find a MOH dress for myself & junior bridesmaid dress for my daughter asap as a first…read moretime customer I was blown away by the selection! Jenny went above & beyond to help us find the perfect dresses (while simultaneously assisting another party)! In less than an hour I walked out with 2 perfect dresses. Best of all? I paid far less than what I had expected to spend on such beautiful evening gowns! Highly recommended for wedding/prom/formal wear needs! Even the shoes and jewelry selection are spectacular! Thanks to Jenny, I will be a repeat customer!

Please do not bring your child here if you are looking for a dress. I have never been treated the…read moreway I was today when spending so much money for a dress. I don't know the name of the woman associate that was there when we came today but every time my daughter asked to get a dress down the woman immediately said it wasn't her size. Even a size 0, which my daughter wears in pants, she said wouldn't fit her. She kept rolling her eyes and arguing. It was literally like she was bothered that we were there and didn't want to work even though we were the only customers there. Now I know why they are never busy.. please don't waste your time.

Went perfect:) Got my dress altered to fit my waist better…read moreand Tina did an amazing job! It was finished the day of pickup, and the sewing was seamless, looked like I bought it brand new Very sweet lady

Tina does not do good work. Dropped off a purse to fix my zipper and she did not do anything to the…read morepurse. She took my money and thought she was going to fix the zipper. Left the purse for 2 wks and thought she was going to put in a new zipper and she did not do anything to it. Not worth going to her for anything. Confronted her about this and she said that it will cost more money. Scam all the way. Not a good person.

Let me start off by saying this...TRASH CUSTOMER SERVICE! Some new, maybe younger female that is…read morebehind the register these days, ALWAYS have an ugly, unfriendly scowl on her face. No smile, no grin, just "resting BITCH face". My family and I used to frequent this place a few years back, when an older friendly, more sociable nice woman used to work at the store, but this new chick makes our visit VERY unsatisfactory! While we were TRYING to choose which oils we were making a decision on to purchase, all she did was watch our every move, mean mugging my youngest child, which made my child VERY uncomfortable. I noticed she only acts this way with Americans. The last time my children and I visited this place, she stared at us, while speaking in her native language to another female sitting in the store. Im sure she was talking about us of course. These people should be grateful people actually steps foot in this place! As long as that grimaced face female is still there, we will not be spending our money in there ever AGAIN! P.S. There needs to be customer service, and common courtesy classes that are mandatory to obtain a business license to these people.

An authentic store of African Art, Fashion and Personal Care. Becky was so knowledgeable and able…read moreto say each source of an item without hesitation. I was so lucky to get the Shea Butter and I will be back for much more. In fact, burnt the dickens on my hand today, her Shea Butter source was the only thing that worked to heal the pain on the blistering after trying many other things. The pure colors of joy in the clothing are a feast for the eyes. This is definitely do not miss when in The Mall of Georgia. Blessings to you and yours. I'll see you soon!

I was recommend this shop by Wedding Angels across the street. Alterations cost $1,200. Which was a…read morelot! 30mins into my reception the bustle had broken. For that amount of money I was expecting a foolproof job. I would shop around and not go with whatever is most convenient to the shop.

Went for a dress alteration quote (which they charged $50 for less than 10 minutes appointment),…read moretheir quote was $1000 and we were told it could end up being even higher. Two other alteration businesses quoted $200/$225 for the same work and did not charge up-front for the quote. We chose one of the lower quote alteration businesses, they did not add any additional fees and went above and beyond. Don't over pay for alterations, shop around and get referrals!