We used Mass & Sons to install new water heater, kitchen sink faucet and disposal…read more The work was top-shelf, on time and within budget! We preferred to use them as a one-stop shop, utilizing their recommendations for all replacements to eliminate any warranty concerns. Happy, happy, customer!

Maas and Sons are very reliable and knowledgeable in regards to plumbing, wells, septics, and water…read moreheaters. The staff are very helpful and friendly. Highly recommend!

I reached out to Jason to test and remove mold in a home I was trying to purchase. He confirmed…read morethat he was licensed to test mold with my realtor and broker on the phone. I should Have known he was not legit when the receipt and estimate he handed me was not for mold testing but for carpet cleaning. My bank questioned if he was licensed. When I asked him to provide the info to the bank he replied that he was not actually licensed to test mold. I asked him for my money back. No reply. I left a 1 star review and he called me to yell at me and cuss me out. I have a pending claim with better business bureau. When better business bureau reached out to him, he said he would give my money back, only after I removed my honest reviewHe has since stopped replying and has not returned my money.

1/10/19: We have a carpeted basement room with prior pet waste damage and some water infiltration…read more Jason and his assistant knocked out the work efficiently and professionally using high quality equipment. The results were great. Jason is flexible about quoting to meet your needs. I hired him again to clean our hvac ducts. 1/16/19: Jason came back and cleaned our dusty ducts. We have a former duplex with two separate hvac systems, and he gave us a package price along with UV sanitizer lights. Again, fast, efficient, and professional. By the way, after posting this review I saw a couple of older negative reviews. I found Jason through A's List, which has overwhelmingly positive reviews going back at least a couple of years. My experience with Jason was that he was easy to deal with and very responsive to my calls.

Professional staff, Quick quality service, on time,with knowledgeable staff - great looking…read moreequipment

I have no idea how their pumping services are, but I can tell you that consideration is not their…read morestrong suit. No one should be worken up at 6:20a in the morning to one of their neighbors getting pumped out. We may be a summer community, but I can assure you that some of us are there all year round. I don't the the Village ordinances allow for construction work or the like at 6:00 a. If your office isn't open to 8:00 you shouldn't be waking up the neighborhood at 6:00a.

Accommodating and very helpful in an emergency! We have t bought anything there yet but we needed…read moresome parts and they were quick to respond!

Done business for over 4 years called and needed parts, owner answers phone and is laughing while…read moreconducting business very rude if I where to say the least. Will not be doing business any more

I was just billed $166 for a temporary repair on a bathroom faucet handle that broke. It ultimately…read moreneeded to be replaced so I ordered one off the internet. Meanwhile they tried gluing the broken one together, which broke the second they left. I was anticipating this charge to include them coming back to install the new one but no. What a joke.

I have water pressure again! Thank you to the two exceptional plumbers that visited my home, both…read morewere professional, on time & were excellent at explaining the problem in terms I could understand. I had a great experience, from the first call to the office to the completion. I had been dreading calling a plumber because I believed my water tank needed to be replaced. Instead, and to my delight, it was a switch that needed to be replaced at the cost of $35.90. JC will always be my first call for any plumbing needs & my first recommendation.

Completely unprofessional office staff, scheduled a removal of their equipment and had Amanda…read morereschedule without my approval, necessitating an additional phone call to them. You can save SO MUCH MONEY by installing a water softener yourself. So much easier than you might expect - YouTube it!!

I had the Culligan Advantage Plus Plan and was paid up through mid-2026 when I received a letter in…read morethe mail saying Culligan was discontinuing the plan as of July 31, 2025. No mention about a refund of my prepaid amount and one week's prior notice. I had to call to find out what was going on and they blamed corporate. Typical of their usual poor customer service. They're only concerned with money -- and they nickel and dime you for everything and you never know what's included and what's extra. I had been a customer for 17 years. No more. Do yourself a favor and find a better company.

Would not recommend. Called to get an estimate in April for a remove and replace residential job…read moreand kept getting led on that they would be out for the estimate. Called about 7-8 times over the course of two months to get an update on anything -- said they sent it 2 months later and never got anything. Non-existent customer service for a local business which is unfortunate to see. Product might be good, but service is unbearable.

Easy to work with. Replaced our asphalt driveway. Excellent…read morejob! Very reasonably priced.

Did not have a great experience with this owner and his business, will not be using them in the…read morefuture. Our neighbor was getting their driveway seal coated so I got the number and called to get an estimate done on my house and our rental. They were very fast with calling us back and getting us our estimate. The job they did on our driveway was alright, but our rental driveway needed to be redone. It was a rushed job, even our renters said they watched and it was a very hurried job. So we called the next day to let owner know we would like it redone because parts of the driveway were not covered. The owner was some what cold in his response and basically just said Ya that happens. They were fast in coming out the next day though and correcting their work. We received our bill in the mail and since I did not see anywhere to write in a cc # I went online to check. I did not see anywhere to pay the bill online either, so I called. I explained to the owner I was looking to pay my bill and couldn't find out where to do it, and there were no instructions anywhere. He said they only accepted check. I was a bit surprised in the day and age a company only accepted check, and told him it was weird to not have been told this and no where on his site does it mentioned that. In a very cold tone he responded that he only tells people if they ask, and I didn't so he doesn't feel he has to tell anyone his payment restrictions. Then he tells me in a monotone and slightly sarcastic way, sorry you didn't know. I agree, you do not have to tell anyone anything, but good customer service is letting people know up front all the details . It could be verbal, in writing on the contract or on your website. There is also a correct way to talk to people who are being polite and just asking questions. How you perform a job is one thing, but polite customer service goes a long way. How you speak to people and treat them will make sure you get repeat business. I felt the owner was very rude and the job was just alright and will not be using this business in the future. If that means I have to pay a little more for polite service, then that is what I will do.

I hired Suburban Sealcoating 10 months ago to repair my driveway sink holes. The repair cost was…read more$1800.00. Another sink hole has developed in the area that was repaired. I called the office to advise of this and to see what is suggested to be done. I hadn't heard anything back after a couple days and called again. The woman that answered the phone advised it has been looked at and notes in the computer. I asked that someone please call me back and now a week later no word. This is unacceptable business practice and now I'm done.