It was a holiday and my wife and kids decided we would try kayaking (not my idea) We called extreme…read moreadventures who has just opened to Oroville, WA and asked about kayak renting. They had a 20% off deal going which was good because there was 4 of us. Once we went to pay we received an additional discount and they delivered the kayaks to the lake for us. When we got to the water we were ready to go, then the guy tells us we can stay out as long as we like just call when we are ready to go. I insisted that he return in 1 hour (as I said, not my idea) I was the only one of us to fall in the water which was quite the way to end our short adventure. We will return to Extreme adventures to rent scooters and try the kayaks again.

The staff were very friendly and helpful, and they were also very understanding. We rented a jetski…read moreand we kept switching some people on and off and they helped us with their best effort every time! However, they didn't tell us that we have to pay for the fuel when we were just booking the appointment, so after it was quite unexpected that we had to pay an extra price. The fuel price itself wasn't very much, compared to the rental fee. So please note that if you rent a water vehicle, then you have to pay for how much fuel you used!

A few weeks back my girlfriend and I cruised on a BC tour and ended up in Osoyoos. We were amped…read moreon taking a Seadoo out so looked up a few companies. We ended up going to ATB Watersports in the Nk'mip RV park to reserve a time. We were greeted (if you can call it that) by a very rude, stuck up woman. She was snippy when she advised us that they were all gone and didn't provide a time when we could come back to try again. It was like she couldn't be bothered to help us. We had to pry information and couldn't even get pricing out of her... brutal! We tried ATB again the next day hoping to get someone else who could be of more assistance. We found there were more people there to 'help" but the original woman was there to. We asked the girl helping us if we could rent a Seadoo and the original woman barged in saying "no, they're all gone". Meanwhile, the girl helping us looked at the reservation board and there was one waiting in the harbour not being used at all. Reluctantly we said we'd take it for an hour. In filling out the form I asked the girl for the price... $75 + tax... expensive but fine. Then she said "oh ya, plus the cost of gas... minimum $20". So it was over $100 to rent the Seadoo for an hour... rip off (imho)!! Gave the clipboard back ripping up my form as I wasn't about to spend that kind of money with a company who was reluctant to give us the time of day. After that, we went over to 3 Phase Adventures and rented some SUP boards for an hour and a half (for the price of an hour btw). WAY cheaper and they were so helpful and friendly. Thanks Coreena and Jason! In my opinion, I would save your cash and use it with another company who's helpful and appreciates your business.

One of the BEST times ever!! Never been behind a boat before, Geoff the owners expertise, patience…read moreand attitude gave me the confidence to try some wake surfing. SOOOO much fun , highly recComend this group of AWSOME guys to anyone! All the staff was equally as good natured, fun, and knowledgable. You can tell they love what they do and are good at it. The instruction was easy to follow and everyone got up first try! 100% can't wait to go back.

Rented a SEA-DOO, had a blast. Reservation and check-in process was a breeze with the friendly and…read moreknowledgeable staff. Equipment was in excellent condition, price was great. Highly recommend and will be a repeat customer. Thanks!

We had the worst experience atbthe Walnut Beach location yesterday. We initially called asking…read moreabout rentals. We were told nothing was available until after 4pm and were asked to pay on the phone to book but were not given any other details on what else would be required for booking. Since we were staying at the Walnut Beach Resort, we decided to just go book in person. We rented a boat and a sea doo for an hour and a half starting from 4:30. We filled in all our waiver forms online earlier and arrived at 4pm, as asked to by the crew, to be briefed and seated. They had others they were attending to and didn't even start our briefing until 4:15. We were a large group with kids as young as a year old and they were getting very hot and irritated with the life jackets on so obviously they began to cry. There were a couple other customers whi they wanted to brief along with us and it was extremely uncomfortable for everyone to wait for the crew to get their things done and start briefing. They tried to rush through, not going much into operating details, and get us on board. We finally departed at 4:50pm. Logically, we assumed our return time would be 6:20pm (1.5hr) but we were not even told what time to return. Because we were quite a few people, and everyone obviously wanted to experience both the boat and sea doo, we had CONFIRMED IN ADVANCE that it would be ok for us to come back to the marina and swap people then do a round and return for a swap again, as many times as needed, and we had been told that would be ok. Because we weren't briefed properly about the boat operation, when we left, the operator at the time pushed the throttle up completely, not knowing that was full power, and the boat took off very fast. She did not expect that and was shocked but quickly put it down again to slow it and brought it under control. When that happened though, the crew girl at the dock shouted rudely and cursed in front of everyone. This was definitely not professional behavior and especially when it was an unintentional mistake due to their own lack of explanation. The entire time, that crew girl had the worst attitude towards us, and they scowled when we came back for our first swap, telling us that we couldn't do swaps there anymore. We were quite upset and requested for one more time at least and they grudgingly said that would be the last and gave us a lot of attitude. When we came back for the third time, it was 5:50pm, the guy was guiding the boat in, it was very slow and the engine off. The boat slid against the moving poles and he said that's ok and to keep steering towards them. Then the girl runs down and says we hit the pole and chipped the boat. The guy even said it wasn't that fast and those poles wouldn't damage it but she insisted we hit the last pole that has metal on the bottom. She said she would take pictures and send to the manager and we would have to pay damages. We told her that we didn't chip it, there were so many chips and scratches from before but she wouldn't listen and they made us get off and said that our time was up. How was that possible when we should've had it until 6:20? They said that the time taken foe the briefing was all part of it and our time had started at 4:30 and because we were a large group, they had taken more time. That's the most ridiculous and unprofessional explanation I've heard! They had others there too for the briefing so now they're using everyone's paid time? We were extremely frustrated at this point and we asked to have the picture emailed to us and also to have the manager call us directly but we were neither sent the picture nor contacted by the manager. This is the worst experience we've ever had with boat rentals, and we've rented many times previously. I even have my boat license and am well aware of boat rules and operations. We will never recommend them to anyone and will make sure everyone is aware of their terrible service and unprofessional behavior. Update: They contacted us to apologize for the experience and did not charge for the alleged damage because they found that we were not liable